"Although you have contacted us recently with a few new complaints, which are in the process of being resolved, we feel you are still unfairly showing customer letters of complaint that were resolved a long time ago. . in view of the above we would like to arrange a meeting with yourself and our Directors to discuss the matter further.Yours sincerely.. Tony Bolton".

EDITOR's Response:~The text above is lifted from a letter dated 20 January 2003 from Moben Kitchens. This is the first acknowledgment, response or contact   clik2complaints has ever received from Moben in response to the many complaints and stories submitted to this website.

I am not interested in meeting with Moben directors but we are certainly interested in serving the interests of the consumer whilst remaining as fair as possible to the companies.

A reply is going out to Moben, requesting a list of the complaints they refer to and details of how these have been resolved. On receipt, we will verify with the complainant and also publish the fact that Moben has indeed responded and resolved the matter. The relevant stories will then be retired.

In our reply, we will also be requesting that Moben Directors, provide us a dedicated email address contact to refer further matters published on   clik2complaints. This should not be a problem, if indeed Moben is serious about addressing customer greivances. Jonathan T-Wright