you have contacted us recently with a few new complaints,
which are in the process of being resolved, we
feel you are still unfairly showing customer letters of
complaint that were resolved a long time ago.
. in view of the above we would like to
arrange a meeting with yourself and our Directors to discuss
the matter further.Yours sincerely.. Tony Bolton".
text above is lifted from a letter dated 20 January 2003
from Moben Kitchens. This is the first acknowledgment,
response or contact
has ever received from Moben in response to the many complaints
and stories submitted to this website.
I am not interested in meeting with Moben directors but
we are certainly interested in serving the interests of
the consumer whilst remaining as fair as possible to the
A reply is going out to Moben, requesting a list of the
complaints they refer to and details of how these have
been resolved. On receipt, we will verify with the complainant
and also publish the fact that Moben has indeed responded
and resolved the matter. The relevant stories will then
In our reply, we will also be requesting that Moben Directors,
provide us a dedicated email address contact to refer
further matters published on
This should not be a problem, if indeed Moben is serious
about addressing customer greivances. Jonathan T-Wright
Has a complaint against your company been published
Do you want to exercise a Right of Reply?
Are you a consumer who wants to praise or criticise the
Website merely provides a forum and Web list for consumers to air their
complaints and accounts. Postings that have been satisfactorily responded
to and acknowledged may on request be removed. Similarly, postings that
we subsequently believe to be inaccurate in fact or detail will be corrected
or removed completely. read