Order Confirmation - Monday 5 May 2003
Dear Mr Brian Davies,

Thank you for choosing to shop at comet.co.uk.

We have successfully processed your order and would like to confirm
that the product will be delivered on the date below:

We will contact you with a delivery date based upon the launch of 3g.

You will receive a copy of your purchase receipt in the post over the
next few days.

Yours sincerely

Comet Direct
-----------------------------------------

I wish to return my NEC E606 mobile handset as a faulty device -
12 August 2003



From: Brian Davies

3 phone number: 07782xxxxxx
3 account number: 9200xxxxxx
3 price plan: 3toGo
Handset: NEC E606
Purchased from: 482 Comet.co.uk
Purchase Date: 05/05/03
Customer Order: 482-xxxxxxx

Dear Sir/Madam.
I wish to return my NEC E606 mobile handset as a faulty device. This is
a replacement handset sent to me by 3 after I complained that my original handset was faulty. 3 sent me a replacement and collected my original, now the replacement has developed the same fault. I do not wish to receive another replacement, but wish to return my current handset (in it's original packaging with all accessories) for a full refund. I am aware that many people who purchased this handset have been returning them due to faults similar to mine. It is clear to me that this is due to a design fault with the handset, as a result I have lost all faith in the device and will not accept another replacement. Please cancell my 3toGo contract with immediate effect.

I would be grateful if you would advise me on the following:
(1) The postal address to where I should send the handset and
accessories.
(2) How I will receive my full refund of £199.95

Yours Sincerely
Brian Davies.
-----------------------------------------

Please accept my apologies that the mobile telephone has developed a
fault after such a short period of time. Unfortunately I am unable .....
13 August 2003


Dear Mr Davies

Thank you for your e-mail regarding the order that you have placed through the Internet with us a Comet.

Please accept my apologies that the mobile telephone has developed a fault after such a short period of time. Unfortunately I am unable to looking to exchanging or refunding the product until it is confirmed beyond repair by the manufacturers. I would advise to resolve this matter that you contact the manufacturers as you did previously who will advise on what further action will be required.
Once again please accept my apologies for any inconvenience caused and that I have not been able to assist you further on this occasion.

Kind regards,

Gareth

Comet E-mail Team
-----------------------------------------

FAO 3 Customer Services - 13 August 2003
From: Brian Davies

3 phone number: 07782xxxxxx
3 account number: 9200xxxxxx
3 price plan: 3toGo
Handset: NEC E606
Purchased from: 482 Comet.co.uk
Purchase Date: 05/05/03
Customer Order: 482-xxxxxxx

Dear Sir / Madam,
Please find below Comet's response to my request for a full refund on my
3 handset (NEC E606), which is a replacement for my original.
The replacement has developed the same fault and I do not wish to have
yet another replacement. I require a full refund of £199.95p.
I am very disappointed in this response from Comet, as I am sure they
must be aware of this problem after complaints from other customers.

Please advise me of the steps I must now take to return this faulty item
and receive my refund.

Brian Davies
-----------------------------------------
From: Brian Davies ... 13 August 2003

FAO Gareth (Webteam)

Dear Sir
Please be advised that it is my intention to inform a number of consumer
complaints companies (including "Clik2 Complaints") if my complaint is not
resolved quickly and satisfactorily. This matter is as much the responsibility of Comet as it is 3G.

Brian Davies


original complaint page