Dear Sir/Madam.
I wish to return my NEC E606 mobile handset as a faulty device. This
is
a replacement handset sent to me by 3 after I complained that my original
handset was faulty. 3 sent me a replacement and collected my original,
now the replacement has developed the same fault. I do not wish to receive
another replacement, but wish to return my current handset (in it's
original packaging with all accessories) for a full refund. I am aware
that many people who purchased this handset have been returning them
due to faults similar to mine. It is clear to me that this is due to
a design fault with the handset, as a result I have lost all faith in
the device and will not accept another replacement. Please cancell my
3toGo contract with immediate effect.
I would be grateful if you would advise me on the following:
(1) The postal address to where I should send the handset and
accessories.
(2) How I will receive my full refund of £199.95
Yours Sincerely
Brian Davies.
-----------------------------------------
Please accept my apologies that the mobile telephone has developed a
fault after such a short period of time. Unfortunately I am unable .....
13 August 2003
Dear Mr Davies
Thank you for your e-mail regarding the order that you have placed through
the Internet with us a Comet.
Please accept my apologies that the mobile telephone has developed a
fault after such a short period of time. Unfortunately I am unable to
looking to exchanging or refunding the product until it is confirmed
beyond repair by the manufacturers. I would advise to resolve this matter
that you contact the manufacturers as you did previously who will advise
on what further action will be required.
Once again please accept my apologies for any inconvenience caused and
that I have not been able to assist you further on this occasion.
Kind regards,
Gareth
Comet E-mail Team
-----------------------------------------
FAO 3 Customer Services - 13 August 2003
From: Brian Davies
Dear Sir / Madam,
Please find below Comet's response to my request for a full refund on
my
3 handset (NEC E606), which is a replacement for my original.
The replacement has developed the same fault and I do not wish to have
yet another replacement. I require a full refund of £199.95p.
I am very disappointed in this response from Comet, as I am sure they
must be aware of this problem after complaints from other customers.
Please advise me of the steps I must now take to return this faulty
item
and receive my refund.
Brian Davies
----------------------------------------- From: Brian Davies ... 13 August 2003
FAO Gareth (Webteam)
Dear Sir
Please be advised that it is my intention to inform a number of consumer
complaints companies (including "Clik2 Complaints") if my
complaint is not
resolved quickly and satisfactorily. This matter is as much the responsibility
of Comet as it is 3G.