I thought you would like to know about the poor service i
have recieved from 3pay. i have had my LG
U130 phone for little over a month when i noted an error on
the front screen, i had to send off for it to be repaired,
when i was still under gaurentee, and it has been over a month
and i have not recieved word on when i will have my phone
returned. during this month i have also had a bill, which
i think shouldn't be paid, do you agree. i would like to know
the best way of contacting higher people at 3, as the customer
service is a dead end. any advice would be apprieciated. thank
you. Bethany Rodgers - sheffield ... 7 March 2005
I was on a 3G contract for
12 months which was ending on 26th Feb, I
rang the Billing department to tell them that from the 26th
Feb I wanted to cancel - They told me I would have to ring
back on or after the 26th feb. I rang back today (28th Feb)
to be told I need to give them 30 days notice to terminate.
When i questioned it and told them about ringing earlier in
the month i was told that I didn't speak to the right deaprtment.
1. Is that my fault? 2. Why should I have to pay another months
contract when it's their fault and not mine? There Customer
Services department is rubbish - I have passed all relevant
info onto trading standards to deal with
Andy Harney - Gateshead .. 28 February 2005
I thought it would be useful
to other potential customers of dabs.com if
I informed them of the disgraceful customer service which
they offer. After an important update to my order payment
details I was bombarded with irrelevant system generated E-mails
with a touch or arrogance. These E-mails stated that I had
sent duplicate E-mails from multiple accounts. Why they think
this I am unclear but their reply was in a tone that will
stop me from purchasing products from them in the future.
James Tompson, - Leeds .. 22 February 2005
What can i say about 3 - i
have had numerous problems with the company. Over
the lkast 12 months my phone has packed up 3 times and has
left me without a phone for over a month and now. When i rang
them up to cancel the contract and change to 3pay they said
yes no problem we can do that for you. I have found out today
that (1) it cannot be done and (2) i have lost the number
because the account has been cancelled. To add insult to injury
i was waiting on the phone for over 1/2 an hour just to speak
to someone about this. £ are the worst company - customer
service i have ever contacted and i should know as i have
worked in call centres in the past. Daniel Bayley,
- Wolverhampton ... 19 February 2005
Oh how I agree with all your
coments. My phone stopped working suddenly
after 6 months and a call to customer services has resulted
in my handset being barred by accident! I am now on my 4th
call which I am told every time the instruction to switch
my phone on is stuck on the computer and it will be back on
in 48 hours. 48 comes and goes and I have to phone them again
only to be told they will sort it out and it will be back
on in 48 hours. It is still not back on and my next call with
be tomorrow but I already know what they will say and can
see no point in me wasting money on my parents landline again.
When I have asked what they are going to do tey just say it
will be sorted and to wait 48 hours! I am so fed up, especially
as every call to three has been over 25 minutes, and when
I asked f there would be any compensation I was told it was
not policy! So I am currently paying £25 for nothing!
Have taken advice about cancelling my direct debit but advised
against it as it will leave a black mark against my name.
So it looks like I will carry on paying till April for nothing!
Caroline Eagle, Bristol .... 6 February 2005
My husband and i both took
out 12 month contracts with 3G my husbands handset was repaired
4 times before a replacement was given, the
new handset is only 4 months old and has packed up again!
and we have been told we will have to pay for the repair.
we are 9 months into the contract and have never reached our
talk plan price limit as we have never been able to get a
signal, we have now had to pay over £60 to get out of
the contract which is the poorest company i have ever had
to deal with. Coustomer services is run in foreign countrys
were the english is poor so if you ever get through to them
they will be hard pushed to understand anything you are saying.
There price plans are cheap because they run there products
in low wage countrys and it has a very poor signal!!! Take
out a contract with 3G and be sure your normal ability to
be-able to function correctly will soon be over shadowed and
your nerves will go to pot. I hope no one will have to experiance
what we have had to!!! Mrs Fay Evans,- Bridgnorth
25 January 2005
I subscribed to 3 4 weeks ago
and from day one the service was poor and the handset was
faulty. I then decided to get a preplacement
which seemed a hassle then I cancelled my contract but since
then I have I have tried to resolve this matter with the customer
service 3 times but I still continue to receive treatening
letter demanding payment and giving me altimatums. Every time
I called the promiss it would be the last time but it is not.
Not to mention the fact the supervisors will call me and nobody
has yet. I have decided to seek legal advice
Khalid Kassim ... 18 November 2003
I would like to know about the
poor customer service policies which 3G has.
I have got a Motorola A830 handset for the past 7 months and
it has got loads of issues to go along with it. To name a
1) The calls are dropped quite often
2) the Handset gets switched off by itself while on the call
3) when you make a call the other person cant hear your voice
4) Terminating the call byitself during the conversation .
These are few.
I went around the local 3 shops(superdrug store) to find out
that they can only repair for the customers who have bought
through them. I was unfortuanate enough to buy it from a shop
where it does not provide any 3G repairing facitliy at all.
So I contacted the 3G customer services team and found out
that It will take 3 working days to repair my handset, but
they cant provide me with a replacement Handset. Unfortunatlely
my profession requires me to have my phone with me while I
When I enquired them about cancelling my contract to move
on, it will cost me 150£ on cancellation chargs although
its not my fault. Hope you will be able to get a better answer
for me from the so called 3G customer services. Sreenadh
Sankunni ... 29 March 2004
Bought this phone
from phones4u in August 2003 and the handset NEC
606 developed a problem in December 2003. I have taken the
phone at least 6 times for repairs but the same problem's
reocurring. I have not been able to retrieve voice mail regularly
which has ended up losing me potential job interviews. I would
like either a new phone (but not 606) lost faith in it, or
to come out of the contract as of now.
Dilip Dolwani ... 13 May 2004