I have just purchased a laptop from your Dixons store in Farnborough
Hants, this transcation was conducted over the phone......how
refreshing when people call back when they promise! The salesman Saul
was very helpful, after explaining that I needed the laptop that day
the Sales Manager took the time and trouble to deliver it personally
to me...How's that for customer service!
Credit where credit's due, this team certainly know the value of customer
service and I would have no hesitation in confidently recommending this
particular store, in my hectic day they made buying so easy, saving
me a lot of headache.
The staff I dealt with were courteous, friendly and VERY patient. Thank
Mrs Lea culshaw...2 April 2003
I am writing not to complain, but to state that not all staff are unhelpful.
Our son bought a headphone set last year. I did not
have a receipt and went to Dixons in Stockport.
The sales staff was so kind that he checked through the computer around
the date we bought the item and gave me a duplicate receipt with which
I could go to Curry's and get a replacement, as the outlet did not have
the model. Ken Nash ...22 June 2003