Consumer Commendations


I have just purchased a laptop from your Dixons store in Farnborough Hants, this transcation was conducted over the phone
......how refreshing when people call back when they promise! The salesman Saul was very helpful, after explaining that I needed the laptop that day the Sales Manager took the time and trouble to deliver it personally to me...How's that for customer service!

Credit where credit's due, this team certainly know the value of customer service and I would have no hesitation in confidently recommending this particular store, in my hectic day they made buying so easy, saving me a lot of headache.

The staff I dealt with were courteous, friendly and VERY patient. Thank again!
Mrs Lea culshaw...2 April 2003

I am writing not to complain, but to state that not all staff are unhelpful.
Our son bought a headphone set last year. I did not have a receipt and went to Dixons in Stockport.

The sales staff was so kind that he checked through the computer around the date we bought the item and gave me a duplicate receipt with which I could go to Curry's and get a replacement, as the outlet did not have the model. Ken Nash ...22 June 2003