Hi, I bought this Sony Ericsson W205 model on 13/12/2009 and it really proved unlucky.
It started giving minor problems like software not responding etc. within a couple of weeks and just after the first month , it just stopped working.
Since then I have given it for repairing 3 times( IMEI job no.s 9429968, 9464177 & 9501066) and it didn't work for a single day since.

I have wasted over 10 hours in going to & from carphone warehouse shops and following up the issues which affected my work.
I was never given a back-up phone while it as repaired and I have paid over £50 in using another contract phone which I didn't have to if the phone was not defective in the first place.

Not to mention, I have seldom enjoyed the - which was the main purpose of buying a music phone.

How I will be compensated for all the losses above incurred due to a defective phone ?


Carphone Warehouse is denying to give any compensation to cover my losses ( even in the range of 100 pounds) - eventhough the repair is not working for more than a month now and the phone is virtually useless.

Are you aware of your rights to return faulty goods bought online??

This article tells you how.

Quote:

If you fel you are a victim,
see this link and check all of your agreements.


Also, see the following link by Which magazine, where it tells you how to claim if you’ve been mis-sold a PPI. It also has a claims template letter.

Here.

I feel sorry for you as i have just experienced comets repair policy my hp printer is only 7 months old and its broken the comet manageress and 3 store employs surrounded my self and wife in a very threatening manner to tell me they dont do repairs although my printer is under warranty so please be weary of the comet store in bridgend mid glamorgan as they seem, to think they above the law you have been warned!!!!!!!!

I used to have my mobile with T mobile, reception was very poor where I lived despite them telling me it was a strong signal in that area. The customer services were rude and a waste of time, I went to O2 and haven't looked back.

Hi,

Adrian in the Customer Care team would like to talk to you about this and the issues raised in your previous post. He is available on 0800 0858 698.

Kindest regards,

The Endsleigh Team

As a computer dealer, I'm used to getting low standards of customer service from large suppliers. TMobile are the worst I've ever come across - by a long, long way.

After agreeing a 2 year contract with them for £60.00 + VAT per month to include a mobile phone, an MDA with internet access and inclusive satnav and a netbook with internet access, the problems started in the first week.

Despite TMobile's assurances that their 2G coverage was excellent in the area, reception at my home address is virtually non-existent. The satnav software on the MDA stopped working after 2 weeks, and internet service was very poor throughout most of central Scotland except in built up areas.

The MDA itself was totally inadequate for web-browsing, with an extremely clunky and bug-ridden browser.

Billing was a nightmare - every single month the bill was incorrect - always inflated - to the tune of £10 to £15, and every month they promised to ensure that this was corrected. Several small credits were placed on the account, but never the correct amount and never with any discussion or explanation. For 10 months they charged an additional fee for the satnav of £5 per month for the satnav which was supposed to be inclusive and which they couldn't provide an activation key for.

I persevered for nearly 11 months trying to get them to resolve the problems where they could be resolved by either supplying different hardware or adjusting the contract payment to reflect services which they could not or would not provide.

Eventually, I took to only communicating with them by email since they never returned calls, and in all the period I was in communication with them (dozens of calls, dozens of emails) never once did a manager contact me when that was promised.

Finally, I told TMobile that due to their non-performance of the terms of their contract I regarded it as null and void & asked them to arrange for collection of their hardware. No acknowledgement of this has been received, and no manager has called to discuss my complaints.

I now have phones from Orange which work perfectly in the house, satnav from Tomtom which works perfectly, and mobile internet from Vodaphone which works perfectly.

Needless to say, TMobile are now trying to pursue my company for "early termination fees" amounting to £700, which they will be paid over my dead body.

Avoid them like the plague, is my advice.

Gordon Alexander
Accountancy Systems and Training Ltd

thank you for the reply, i have tried to contact you by phone but after waiting over 7 minutes i gave up. i have had to except sunday the 14th as the earliest date possible which i still find appalling, over a week after my call to your selve's. i have been given the hours of 9 am to 12 pm , was told nothing better. have now had to cancel going out for mothering sunday as i have no holiday's left to stay of through the week. i think i spoke to a chap called wayne, were i pointed out that i was concerned as to use the car as it was going to get worse and with it being in the driver's eye it was dangerous. he told me that they have done test by dropping bird's from a great hieght and the windscreen did not get any worse. he also pointed out that a cracked windscreen would pass a mot test, which i find hard to believe.i am a firm believer in you find how good a company is when you need them in your hour of need . but sadly i have to say endsleigh have failed me poorly indeed and my renewal is up on the 5th of may and i told your representative to put on the computer do not bother me with a new quote. i also informed him that i have beetween 3 to 4 neighbours who's children have passed there test or nearly have and are currently looking for car's to buy and have asked me were i got my daughters insurance from, i told him i would not be recommending endsliegh, his reply was you have got to do what you have got to do. at that point i put the phone down.

Hi,

I am a representative from Endsleigh. We take complaints very seriously whether they are raised directly with us or on forums such as this.

We’d like to talk to you about your concerns and Laura Grayson from our claims team will be happy to discuss this and help with the problems you are experiencing. She is available on 0800 318 084.

Kindest regards,

The Endsleigh Team

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