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Misleading Sales tactics - AA nearly always exceeded average wait time

During my one your membership AA consistently FAILED to meet the average wait time as promoted. It seemed like they were happy to collect premium fom clients, but then fail to staff appropriately to deliver on their promoted average wait time.

Furthermore, they installed the wrong battery and charged me for a further three visits to correct their mistake. Only after numerous letters and e-mails did they credit my account with 2 visist due to AA mistakes.

I never had this type of poor service with direct rescue.

Illegally charged my account for another one year premium at £226 for one year - even though in a recorded conversation on 14 March 2008 AA agreed to cancel my membership.

Luckily, I caught AA's illegal charge to my account and contacted the AA to seek amicable resolution. Instead the Duty manager was rude, aggressive, continued to interupt me and insisted rather than simply crediting my account the AA would require me the customer to PROVE that I indeed cancelled the account as I stated on 14 March 2008.

The AA instead of respecting and believing its customers challenges them to PROVE their case, yet take no responsibility when they take 4-5 hours to respond to a service call. AA displays a rarely seen level or arrogance an audacity in its treatment of clients.

My concern is for the greater UK public, how many people have they illegally charged or failed to deliver on their promised average wait time.


I am gravely concerned of the tactics used by team managers under the leadership of AA CEO Mr. Andrew Strong to falsely accuse clients of misrepresentation or lying in a purposeful method to bully clients into capturing additional premium even after a recorded call on 14 March 2008 to cease this relationship.

Under the statutes of the FSA the AA is legally obliged to provide the recordings of the converstions between AA and its clients. In my case the recordings of the converstions between AA and myself on 14 March 2008, May 10 at 10;50 am and 11;56 am.

As Mr Strong has seemed to encourage management to employ tactics to intimidate clients, and further ask them to PROVE "recodred in conversation from team manager Dean Jones to said party" their fact based position would appear that the AA is devoid of all ethical behavior. The AA sees no reason to compensate clients for extracting cash illegally from clients bank accounts and does not even think they should compensate clients fro their illegal collection of cash and the clients loss of interest and bank account liquidity.

The gross violation of UK consumer rights by the AA is a case that deserves the attention of the UK authorities to better undersatnd the tactics employed by Mr. Strong and his management to seemingly defraud the greater public with false promotions of average wait times and renewing annual premiums againts a client's direct request.

The AA's actions are untolerable in the fact that despite a recorded request to cancel my policy, the AA illiegally withdrew funds from my bank account without my authorization,The AA then once notified of their mistake tried to intimidate me, such that they would not have to refund the premium illegally withdrawn.

Furthermore, after several phone calls and requests to correct the criminal offense the AA felt no obligation to compensate me for my loss of capital during the period which they withdrew funds that were not theirs.

My question to the authorities is how often does the AA employ such aggressive tactics and to what scale does Mr,Strong encourage this behaviour.

As the AA chooses not to acknowledge their mistakes through any compensation to us we feel greatly wronged and have a concern for all UK customers that did not have the moral courage to face a corporate bully and demand their rightful money back.

The AA's conduct by their management is a disgrace.

I ENCOURGE ALL PRESENT AND FORMER AA CLIENTS TO EXPRESS THEIR DISSAPPOINTMENTS WITH WAITING TIMES, POOR CLIENT SERVICE, REFUSAL TO CORRECT CALL OUT CHARGES AND REFUSAL TO CANCEL ANNUAL PREMIUMS.

IF THE AA HAS WRONGED YOU- PLEASE TELL US.

HOW MANY AA CUSTOMERS IN THE UK HAVE SUFFERED FROM THEIR POOR SERVICE OR ILLEGAL ATTEMPTS TO NOT HONOR CANCELLATION REQUESTS.

Sincerely,


DISGRUNTLED AA CUSTOMER

Thanks Ric; I figured that finding out who owns the land isn't really worth my effort. If it goes to court they can decide. All I know is that I have the penalty, I also have the free parking permit and the notice giving permisson to park if you have a pass or permit. It is not my fault that they did not make it clear which type of permit/pass they were referring to, and that no-one in the station was clear about it either... so I will happily go to court and present my case if that is the outcome... bring it on
Thanks for all your help

What Pam is asking :

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When you both went to the premises, who did the ordering? In what name? Was a deposit needed? Was it paid in cash or credit card? Was the sofa to be paid in cash total? Was a credit contract signed? In whose name?

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Why did they say that? Were you co-signatory to any contract or was your mother sole signatory? Apart from that, if a deposit was paid and she sadly passed away, you would have only lost the deposit by pulling out of the deal - nothing realistically they could do.

A contract signed on trade premises is legally binding, and they would only chase you if your name was on a contract. If your mother’s name was the sole signatory, they cannot chase you. You are only responsible for a debt if the credit agreement (if any) was in joint names.

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This signifies an agreement was in your mother's sole name. If they persuaded you by saying you would be held legally liable for a debt of another, see a solicitor since its misrepresentation and potential breach of any induced contract = compensation.

Any lender involved so far (like paying by credit card or even credit agreement) means lender will have equal liability for misrepresentation or breach of contract by the seller (Consumer Credit Act).

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Why? Its disgraceful conduct. See a solicitor and make formal complaint to OFT for reasons stated.


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An order cannot be cancelled unless you are a legal party to it.

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Bluff. They can only do that if you have signed a joint credit agreement with someone who has died leaving behind debts on these items, OR the contract is in your sole name.

Assuming there is an executor to the estate of the deceased, let the executor deal with DFS. Any letters from DFS sent to you, speak to a CAB office or solicitor. If you want a paper trail, write to DFS with details of what happened and what DFS staff said to you.

Also see S75 and S86 of the Consumer Credit Act and see which applies to your circumstances.

Hi, There is not enough information for you to be given the correct solution, if any to your problem.

You can read the other posts about DFS and see what advice was given to people....

HERE

As you haven't given any details we cannot give you any help.

If you start on page one of this thread you can skim through stuff and see what Ric has advised others to do. I am quite sure you will come across a lot of people who had or are having the same problems as yourself.

I thought I would share my experience with DFS. My late mother and myself went and ordered a sofa with this company. In the mean time my mother passed away. DFS said that I would still need to pay for the goods so I had to try and get credit but I could not get it and then they asked my partner to apply for credit. I have now asked for the order to be cancelled but they wont and are saying that they are going to sue me for the total order. The service from this shop has been nothing than awful. Anyone got any advice?

Hi All, new hear but the tale sounds familiar, I am really unhappy with the service after spending a great deal of money, If I go into details I will just get angry again and it is too nice a day for that, but I would be interested to hear if anyone has sucessfully sued Hammonds, and if so how precisely you went about it. I have meticulous records (which unsurprisingly dont match Hammonds - given their level of organisation!) and stacks of other records so I htink I am on good ground but have no idea how to proceed.

Cheers,
luke

Good work so far. The other website I directed you to suggests you get the name of the landowner, but that isn’t necessary unless you really want to, since it involves a fee.

I understand where they are coming from, since only the driver and the owner of the land are a party to the contract…meaning you could have been ticketed by a shyster firm making the fine immediately unenforceable.

However, the landowner/driver contract rule still applies IF the landowner appoints a parking enforcement company to act as their agent on designated sites.

In your case, FGW have a contract with ACPOA to enforce parking regs on all FGW station car parks (unless the contract between FGW and ACPOA has been terminated)…which also means ACPOA have the right to get details from DVLA (if registered with DVLA) if they have ‘reasonable cause’ to have the information made available to them...which they do.

In simple English…it is up to ACPOA to chase you and prove your guilt...which they wont

Apparently if you're misrepresented in the register you're supposed to contact the Information Commissioner.

Last time I complained about something to the Information Commissioner I was advised it would take eight weeks for someone even to look at it.

You could easily go bankrupt in those timescales.