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Lots
of complaints on cost of service, has anyone "channel hopped"
through 40-50 channels to find commercials or programme
trailers on every single one? I reckon about 15 mins in each hour on every
channel! I think the regulations say it should be no more than 10! Just
think 25% of what you pay is to watch commercials. I have also noticed
that pressing the backup button no longer gets rid of the annoying "press
red" logo as it comes back up after about 30 secs.
R.R. Johnson ... 2 January 2004
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Re: 25% Price rise and the loss of Boomerang.
Having just had the price of the Value Package increased by 25%,
I am
appalled to now find that for that extra money I am receiving less channels
than previously, namely the withdrawal of Boomerang, a firm favourite
with
my children.
I have spoken to one of your customer advisers and have been told that
this
is due to instructions from Cartoon Network. The originator of this thinly
veiled attempt to blackmail parents via their children is irrelevant to
the
customer.
I was advised that in order to regain Boomerang I would have to upgrade
to
the £15.50/month package ¿ ie: 55% more than I was paying
last month.
Surely, this level of corporate greed is beyond compare, and I can hardly
believe that it is actually what was intended.
L Neville... 12 May 2003
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The Sky Customer Service is appalling.
I have rung Sky 5 times in 2 weeks to get someone to come and look at
my skybox as the interactive never works. since i have had this sky box
i have had 5 different engineers to look at it and each one of them blaming
the guy before. finally i was promised a new sky box and new cables and
guess what the engineer arrived today blamed the last guy and said it
was a fault with BT NOT sky.
Im so fed up with been treated so badly by the customer services and the
engineers im seriously considering having the sky boc removed. Ive got
better things to do with my days the spend it on the phone on hold with
sky or waiting for the engineer to call. Mrs Ann Blastland..19
May 2003
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Have just cancelled my sky subscription and within
one week they are on the phone offering six months at half price.
Talking to work freinds this is common practice, so if it takes
a cancellation to get a discount surely all customers should be treated
equally and benefit from this saving. I say all cancel and wait for the
call!!!!!!!!Ian Goodwin...20 May 2003
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April 2003 informed sky of band on tv insert new
veiwing card rang them to say we did not have a new veiwing
card or even needed one .oh yes sir we need to change them every 3 years
for security reason, funny says I we have only been with you for 18 months,
em well sir you come under a post code that needs changing, ok says I
how long will this take, we will get you out a card right away sir, thank
you.
May 10th no card keep getting signle flashing on screen phone again, and
again and again, now mid June 9am excuse me i have this message flashing
on my screen, yes sir common practice you need a new veiw card, Oh yes
silly me but, but what sir ? ,well says I do you think you could rmove
that message from my screen, hang on sir i`ll speak to the engineers,
thak you, conssider it done sir, thank you. 1pm same again, 6pm same again,
10pm same again, Oh dear must have got right up there nose now , as we
have got nothing at all now,
Any bets that they take this months payment. Rick...21 June 2003
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Repeats repeats repeats repeats
repeats (price rise) repeats repeats repeats (price rise) = Sky TV!!!
.. Stuart Petts ... 19 July 2003
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Will not reply to letters
of complaint about over charging and bad service.
H Lithgow... 18 November 2002
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I wholeheartedly agree that Sky seem intent
on milking us as much as possible with increases way beyond
any normally recognised index.
I too am fed up and am now asking whether my (limited) disposable income
could be better spent - as I know it could.
Before cancelling completely I'm going to ask them if they want to loose
me and if they will be prepared to forgo the next increase.
Why don't we all do the same??? John Carter.. 20 November 2002
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hear, hear.
I have canceled my sky subscription because of this increase, Hope
more do the same. Andy Caller...24 December 2002
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My wife and I have just been threatened by Oxford
services Ltd and Blatchfords in much the same way has
been described by others. We have been provided with no evidence that
we even owe any money. I will provide a full letter to webmaster. We feel
we have to pay just to get these crooks off our backs but we feel we are
being bludgeoned without any evidence even that we owe anyone anything.
I would like to know if any of the complainents have actually be summoned
to county court by Blatchfords?
J R Shadbolt..4 January 2003
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Sky know they have the market, poor on On-digit
did not last. The main writer is correct, most of us
just want the programs and dont want the other stuff. I am sure that people
who do want these services will be happy to pay for them.
Also I wish to comment on the Pay to View. I do not pay out for all the
sport however I do like to pay for a match BUT only at 4.99 and not £10.
I think it is very wronge to ask for £10 for a match. I am sure
that if sky offered more pay to view matches at £4.99 we would all
take them up more often.
Come on sky listen to the people and not your bankers.
John Gaskell.... 6 January 2003
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I too am waiting for a reply from Mr Ian
Shepherd regarding the price increase. On the above evidence,
I wont hold my breath! However, just to advise people that if they are
getting the message stating; 'further program information is not available'
and picture problems due to rain, this is linked to your digi-box and
dish and not Sky themselves. There are some good makes of box and some
bad! and also some flimsy dishes put up by Sky. Unfortunately, they have
the beauty of a monopoly. However, if they lose the football, it would
be a different story! P Warner..9 January 2003
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I also am a disgruntled sky subscriber
trying desperately to get in contact with an authority figure within the
confines of Sky, but to no avail. I have had numerous problems, too many
to mention here but mainly that the sky subcontractors who fitted sky
in my new property have broken my digibox and are blaming me! I have complained
by phone twice and been promised a call back within 48 hours (which is
not acceptable anyway) but heard nothing. What's going on? Ryan
Buckland... 6 February 2003
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I cancelled my subscription last November. Recieved
letter back stating I would be switched off on 3rd January. No mention
of owing money for December. Have now been forced to pay debt collector
£37.10 for a service I neither wanted or requested. Will not be
renewing subscription.
Bruce Ingram...21 February 2003
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Completely agree with Mr Ransom's comments,
and have just cancelled subscription as being too high for the service
offered. Have found it difficult to contact Sky to advise them of this.
Capt Mike Smith....5 March 2003
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Couldnt agree more. The service
i have received is non existent keep getting fobbed off with miserable
people on the phone,always telling me the same thing,been having trouble
with reception since last august when we had a second subscription(god
help us)since when we have phoned several times and always the same,"please
check cables for dust"OK i have no dust sorry,so going to cancel
sky and take up chess less expensive and much less hastle.
Julie Hoskin-Walker...29 April 2003
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Get YOUR OWN BACK ON oxford (servicing) ltd
BOMBARD THEIR REGISTERTED OFFICES WITH HEAVY PACKAGES MARKED
AS FREEPOST! Paul D. Owen .... 6 May 2003
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