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| My
complaint is the ill mannerd weather forecasters that address the viewers
as THERE .'Hello there' asthough you have just crawled
from under a stone .How about hello everyone ?? Richard Marriott...
11 December 2003
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Can any body out there tell me whether they experience
a similar problem. This being SKY loosing the satalite
signal on a regular and quite frequent basis. This tends to happen predominantly
at weekend and can last for 2 - 3 day. I am left with minimal channels
usually the big 3 only but synically all the shopping channels. I initially
put it down to the large trees that in Summer form thick barrier on the
near horizon. After talking to an engineer(or so called engineer) from
SKY. he diagnosed a immediate engineer visit 60 atime and probably a new
set top box. "there's a surprise" was my reply. 24 hrs later
and the channels are back fine and dandy. Any body else have any advice
or similar problem.
Steve B ... 18 December 2003
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We had received about 8 phone calls off SKY trying
to sell some sort of 'phone line' agreement,
each time I refused and told them not to phone but to no avail. I decided
to cancel my SKY subscription and duly wrote to them informing them of
this,stopping my direct debit and telling them NOT to phone me again.
Since the letter I have received a letter, direct debit form and THREE
more phone calls!!! I dread to think what elderly people feel if SKY harrass
them with all these nuiscance phone calls. I also notice that there is
no 'complaint' section on the SKY web-site,it doesn't even show any results
when you search for 'complaint'........interesting?Mark Williams
... 10 January 2004
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we have written to Sky Tv PO Box 43 West
Lothian, no reply.We have not had good reception since
the dish was installed..picture continually breaks up even in good weather,neighbours
on both side get good reception.. three of my friends including one who
is a Radar technician have checked the digi box and all connections, they
all come to the same conclusion the dish was not installed correctly.
I am paying 20-00 per month for a service we are not getting if your company
is not interested in our custom then I will cancel the debit account and
move to another provider. Mr.S.Hodgson ... 17 January 2004
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We recently have had the TCM channel removed
from our list by Sky with no prior information. It would
now appear that to receive the TCM we would have to increase our subscription
to 19.50 a month.
A little annoyed that Sky did not advise us and that they have not offered
to reduce our monthly subscription to compensate for the loss of TCM.
John Cornelius.South Wales .. 18 January 2004
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I am absolutely disgusted with the customer
care you have. My father who is hard of hearing and looks
after my mom with dementia had Sky installed so he could watch sport on
television when he has which are not very often spare moments to himself.
He supports Birmingham City and when they had played previously on Premiership
plus I telephoned from my home in Dorset (200 miles away from my mom and
dad) and booked this particular game for him as a treat and asked if they
would charge it to my sky account which they did.
I have now rung up tonight asking them to book Man City v B'ham City on
Sunday 8th February and they flatly refused even though I would give them
my details to pay for it on my sky account. My dad would find it difficult
with remote control and is hard of hearing on the telephone and I wanted
to pay for it. I have explained his difficult home life situation but
still they would not budge. I have come off the telephone in tears. Is
this what Sky is all about; uncaring, selfish and completly thoughtless!
I am disgusted and upset that old people can even get a simple pleasure
in life to be paid for by their own family living 200 miles away. Sandra
Lillywhite ... 3 February 2004
Editor's Note: Forwarded
on to BskyB by email on 23 February 2004
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=============================================
I too have received the green envelope
with the yellow note, apparently handwritten and signed
"Pat". But I didn't fall for it.
My advice is: if you are out of pocket in any way as a result of Sky's
antics, issue a county court summons against Oxford (servicing) Ltd. They
are as easy to obtain as postal orders. The other side will settle within
three weeks.
Richard Deakins.. 16 January 2003
-------------------------------------------------
I have the same situation with Robinson
Way. I moved in September and was unable to receieve SKY.
Phoned and cancelled my Subscription on 9th Sept, the date I paid my lat
subscription, so I apaid for a month I could not receive it. Cancelled
my Next direct Debit and then started to get harrasment from Robinson
Way saying I owed the £37.00 for October.
They constantly call my home during the day and lie to my wife to try
and get me to return the call. They even said that they administered my
Pension account. We have written to Sky & Robinson Way. They have
now written and threatend cour action and black listing. I was a SKy Subscriber
for 7 Years.This is absolutely disgusting...Roger Pickett...20
January 2003
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I too have had the 'phone PAT card, several threatening
letters
and 2 letters from Blatchfords solicitors.
I know I do not owe Sky any money as I gave them the required notice back
in 1997, Oxford say I owe £30.01.
All of you other persecuted souls may like to e-mail the senior partners
at
Blatchfords to let them know what you feel of their persecution methods.
They can be conntacted as follows:
c.dodgson@blatchfords.co.uk
m.thomlinson@blatchfords.co.uk
a.harris@blatchfords.co.uk
m.sohal@blatchfords.co.uk
l.smith@blatchfords.co.uk
OR telephone 02084221181 Or fax 02088647686
As you all know they omit the above contact details from their letterhead
(suprisingly). May I suggest you put a fight and e-mail the partners repeatedly
and write to the Law society to complain about Blatchfords tactics and
ignorance of correspondance. Also- write to the office of fair trading(OFT)
about
Oxford(servicing) demanding they investigate their fitness to retain a
licence under the consumer credit act 1974 and procede to revoke their
licence due to (this is the key phase) 'deceitful and oppresive measures'used
to gain payment. See OFT web site for contact details. Also contact your
local trading standards dept. Good luck, don't give in.
Michael Riley ...Scunthorpe... 28 Janaury 2003
-----------------------------------------------------
Interesting. I have a similiar problem after
cancelling my direct debit to Sky TV in October 2002.
A few weeks later (end of November) I was phoned by Sky
and advised that my direct debit had been cancelled. WHY??? he asked (I
made the mistake of not getting the person's name!) However he suggested
I put my termination in writing. This I did.
Since then I received a number of letters asking me to upgrade my subscription
level, pay an increasing amount of monies outstanding to Sky, then a letter
confirmed that the channels would be withdrawn in early January.
The next I heard was that my £10 a month subscription was overdue
& I owed £29+. Then last week (Thurs /Fri) I had a telephone
call from a scottish lady at Sky demanding I pay the money. I tried to
explain - but she ignored my protestations & demanded I pay. She said
I owed the money because my notice was not received until Dec 9th 2002
& they were entitled to 30 days notice from 9 December 2002. She would
put me through to customer services. Incensed at her brick wall approach
I said no & put the phone down.
This morning Thurs 6 February I received a phone call from Robson Way
saying they had been instructed to collect the outstanding debt. They
were not interseted in an explanation, but said I should write to Sky.
I asked for Sky's address. He did not know. I replied my contract &
dispute was with SKy not Robson Way. He said I had no option but to deal
with Robson WAy.I had 10 days to pay or else!!
The money is not the issue - I am willing to pay £10 - 1 months
sub in lieu of notice. But £30??????
It seems SKy is an agressive if not mendacious organisation, intent on
wresting every penny it can from its deserting subscribers. ANY SUGGESTIONS
PLEASE
Cyril J Gray... 6 February 2003
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This is not really a complaint but more
of a warning to others thinking of subscribing to SKY.
We have just subscribed to SKY by online payment and stated
we wanted the "SKY FAMILY PACK" (£18.50 a month) and paid
£100 for installation. They came and gave us the £38.50 full
package with £1 installation which is their offer at the moment.
We rang and told them and they said - you have to ring and cancel after
one month and change to £18.50 package ??? This is good though,
it works out cheaper for us now.
However, why didn't SKY tell us that this is what we have to do. How many
others are going to pay £38.50 a month without realising they are
paying for the full package and have to change it? Obviously they will
notice they have extra "movies" and "sports" channels,
will they think SKY have given them these accidentally and they don't
have to pay though?
We signed a contract for the family package and got the full package.
This can't be right. Are they trying it on?
We shall have to wait and see and hopefully all will be ok next month
and keep you posted how we get on.
Mr & Mrs Payne.... 10 February 2003
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I am having a similar runaround since I
tried my new card. I have now been seven days without
a service and cannot get a straight answer. I was told tonight I was impatient.
Who can you get in touch with other than the XXXX at the call centre?
M Hegarty.... 31 March 2003
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I am Man Utd fan who as a share in a season
ticket. I am amazed that next Sunday the eleventh of May
you are not showing us on your channels. The champions should surely always
be shown. We have had to play sixteen times at midday this season and
now when it’s a time to celebrate you choose to concentrate on the
worst teams in the league. I am not happy. I subscribe to N.T.L, but I
can tell you if I subscribed to you I would be cancelling. You are out
of order. Craig Robinson... 5 May 2003
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It looks like Oxford servicing is still at it. I
received a letter from them today (13th May 2003) regarding an outstanding?
a/c with Sky dating back to either 1992 or 1997. They were not sure which.
I got rid of Sky many years ago and have been happily subscribing to Cable
TV since 1996.
I have forwarded their letter and a copy of my reply to them to my solicitor
and will also be contacting the OFT as I spent over an hour on hold trying
to sort this out over the phone. If there phone line is charges at £1
per minute its just cost over £60 in call charges and nowhere on
their letter or taped message is one made aware of this. Surely this is
illegal
Graeme Millar... 13 May 2003
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You think thats bad, my father was a client
of sky, I paid through my visa, my father passed away
Dec 2002, told Sky Digital, guess what 5 phonecalls 5 letters 1 Death
certificate later, they have just taken another payment June 2003, not
bothering anymore. Off to the smallclaims court. If more people did this
then this company would not get away with this game they play, loosing
letters no details of phonecalls, have they forgot what CUSTOMER CARE
means, they should be ashamed of themselves. David Gildart ...
3 June 2003
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I too have the usual complaints against oxford servicing.
i have never had an account with them, but my ex wife did, and despite
being in possession of an email from sky admitting i have no debt am still
harassed by oxford. i have emailed their local trading standards office,
and they have logged my complaint on their database. perhaps we should
all do the same, their email address is: hcc.tradstad@hertscc.gov.uk.
i wish you all luck! K Amers ... 10 October 2003
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I also have been harassed by O.S.L. They
have ignored 6 letters dending only 2 acknowledgment notes in reply ,they
have now given me 7 days to pay or else!This relates to a so-called debt
from over 4 years ago .Fortunately I have kept all letters and documentation
but how many of us do that.I am pleased to see views from others who have
been hassled in the same way. does anyone know where they operate from
as they refused to give me an office address or,a proper telephone number.
John Brierley ... 12 October 2003
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=====================
Well, I am having a very similar
problem
A company called Oxford Servicing Ltd have sent me 2 reminders of a debt
with Sky for £25.13. They have appeared to ignore my letters and
now a third demand from Blatchfords Solicitors have now written to em
demanding this payment. I have checked with my credit card company and
have confirmed that no requests have been made by me durung the said time
to hold any payment back. I look forward to hearing from you.
David Chan... 13 October 2002
----------------------------------------------
I have had a very similar experience since
March 2002.
I wrote to Sky Subscriber Services to cancel my account as i was moving
out of my house soon afterwards... following that i didn't hear anything
from Sky, so i cancelled my Direct Debit and then moved house. Then several
months later i received letters from Legal And Trade Collections saying
i owed nearly £80, i rang and informed them that i had cancelled
my account and it was no longer current, they denied ever receiving any
letters from me.
Then a new company sent me a letter Marsdens Solicitors, so I phoned
them... as soon as the phone was answered i was immediately asked for
reference number, no hint of a company name or anything just demanding
a reference number. Now am i just being silly or could that have been
anyone on the other end of the phone, imagine phoning your bank and they
immediately ask for your account number before they are willing to tell
you the company name, this to me equates to the same.
I am still no closer to having this sorted out still on the 19th October
2002. Perhaps i should just let it go to court and then present all my
evidence to the court. Anyone else this sort of experience with these
companies? Thanks for your time. ...Freddy Dowsing..19 October
2002
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On 25th September I received, out of the blue, a
letter from Oxford (Servicing) Ltd informing me that they
had taken over unpaid accounts from Sky Analogue and that I owed them
£29.99. I tried several times to call the number quoted but could
never get through.
I then got a second letter followed by one from Blatchfords Solicitors
telling me they would issue County Court proceedings if I did not pay.
I finally got through on the phone and spoke to an arrogant, aggressive
young male who invited me to send him £5, on receipt of which he
would send me details of the alleged debt. What on earth is going on?
Tony van der Spiegel.. 25 October 2002
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On this complaint????????????? For
God sake someone tell me how I can EVEN contact Sky TV to make a genuine
comment!!!!
Jill Camden... 27 October 2002
-------------------------------------------------------
I am also being hounded by Oxford Servicing for
a debt against Sky. My amount is £28.84. They have
ignored my letters, emails and faxes and the letters they are sending
me are becoming more and more aggressive. I havent been a Sky customer
for over 2.5years!
I had severe trouble cancelling my original subscription with Sky when
I moved house 3years ago. I got reminder letters from Sky for about 6
months and despite replying to each one, it continued. In the end I finally
managed to speak to someone who accepted that my subsricption was to be
cancelled. Why this should surface nearly 3 years later is beyond me.
I have not kept any copies of my correspondance with Sky (who does - when
it is supposedly all finished with 3 years earlier) so how can I prove
that this debt is incorrect?
I do not wish to be black listed and being labelled a bad debt, but I
am not going to pay for an amount which I believe I do not owe. If they
can PROVE I missed a payment then I will pay it! Is this a scam?
Craig Donnelly... 28 October 2002 (an update further down)
-----------------------------------------------------
Exactly the same problem as well.
Well over 5 years ago I was a customer of Sky with, to
my knowledge no outstanding debt. On 4th October 02 I recieved a demand
for £14.00 from a company called Oxford (Servicing). I called them
several times but no avail. I could'nt even get anybody to talk to me.
All I got was a Message saying their was no operators available. Then
I received a dark green envolope (hand written) with a bright yellow piece
of card inside (no date), with a hand written message saying "Give
me call" signed Pat? On the bottom of the slip was the address, Oxford
(servicing). I called the number but the same message came up!
On the 22nd October I received a final demand and on the 4th of November
a letter from Blatchfords solicitors.
Directory enquiries gave the number of Blatchfords and I called them.
The only person I could speak to was the receptionist, who told me to
contact Oxford Bloody(Servicing) who still wont answer the phone. We've
Emailed and had no reply. So... see them in court, If it happens?.
Dave Bramwell... 6 November 2002
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I too am experiencing problems with Oxford (Servicing)
Ltd.
We received a letter a few weeks ago from the above company - claiming
we owe £22.98 - wait for it - from five years ago. They have since
had their solicitors 'Blatchfords' send us a letter threatening Court
Action. Oxford (Servicing) Ltd have had several E-Mails sent by ourselves
- to which they have very briefly replied to one!!! They have not been
able to prove the debt - and have not offered to prove the debt - they
just keep stating that we must pay this 'so called debt'.
We do not owe any money to Sky - we have not subscribed for a number of
years. We did however have a few 'free one months viewings - which were
cancelled well before we had to. surely - if we owed Sky money - they
would not have offered us 3 or 4 free months viewings!!!!
A letter has just been prepared to the solicitors and copies of the E-Mails
have also been prepared to be sent. We also at first contacted OSL by
telephone - and we spoke to a very rude lady - claiming that they had
not answered an E-Mail sent three weeks earlier - as they were very busy
!!!!!
Well what do they think we are - we certainly have no time for trivialities
of a debt that does not exist!!! I have asked for an apology from the
company - though i doubt that we will get one. The funny thing is today
- we received some literature from Sky in the post!!!! Carole
Dunn... 6 November 2002
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My email to SKY's agents copied to clik2complaints...click
here
Mr. B. Ahmed , 12 November 2002
----------------------------------------------
Further to my posting shown above
I can now add a little bit more! After 2 unanswered
emails and faxs I contacted Oxford Servicing the old fashioned way - with
a letter. To my surprise they decided to write back. They acknowledged
my correspondance and also noted that I had a complaint logged on this
site.
They said they would check further with Sky and would get back to me.
They did, a week or 2 later, with a copy of the statement showing the
dates and amounts that I am alledged to owe to Sky. I will agree that
the dates match with the time I cancelled my subscription, November 1999.
The only problem is that I no longer have copies of the original letters
I sent to Sky 3 years ago, and as such I cant actually prove that I dont
owe them anything. It is their word against mine. For the sake of £28.43
I guess I'm just going to have to pay it? At least I had a reply which
is a damn site more than most people have had! Have you had any reply
from Sky since your update dated 9th November? Craig Donnelly....27
November 2002
------------------------------------------------
I got a letter from oxford servicing ltd saying i owe sky
money £29.99 , I have never had
sky tv in my life ...... they say i will have to contact
oxford servicing ltd by phone on 0870 742 7033 which costs £1.00
a minute...
John H.W..12 December 2002
------------------------------------------------
Has anyone actually been taken to court,
or heard of anyone being taken to court by Oxford Servicing/EJI
Plc/Blatchfords Solicitors/Mallams Solicitors???
I too, am being asked to pay £60.98, and threathened
with court action over an alledged debt with Sky Analogue dating back
to 1999. They will not listen to any reason, and they certainly don't
want to hear that this matter was sorted out with Sky at the time. Sky
have been contacted, but have so far failed to respond.
Is this company just scaring people with the possibilty of court action???
Any information would be gratefully received.
Gavin Hanks..16 December 2002
--------------------------------------------------
I too have received letters from OXFORD SERVICING.
The debt was only for £9.99 but there was principle involved
here, as the debt was three and a half years old and I had had no correspondence
from SKY in that time. I asked them for a statement and any information
they had on the debt, they said they would send it to me, but I am still
waiting for it. In the meantime I received a letter informing me that
I had ignored all previous correspondence and a debt collector would be
calling on me. Unable to reach them by phone I e-mailed them with all
my information. Eventually I managed to contact Oxford to ask where the
statement was, only to be told they would not send out a statement unless
I paid a fee of £10.00 for costs (yeah right). I asked for a few
days grace to sort out paying the debt.
I rang them back a couple of days later to confirm that I was going to
pay just to get rid of them. The operator seemed to have a problem locating
my account and asked for my number again. I thought nothing of it and
told her again, she eventually came back and asked when I was paying and
when it would be cleared, being a cheque and bank giro three to five days.
That evening I opened my e-mails only to find a several day old e-mail
informing me that 'due to the small amount involved we will close your
account and that no further action will be taken.' Now why didn't the
operator tell me this?
I have been trying to contact them now for a week to make sure the debt
has been wiped out but have had no joy. The whole episode has taken two
months to sort out and their operators have dragged out every phone call.
How much are they making on phone calls? David Phoenix...17
December 2002
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