| YOUR COMMENTS:
I agree with one of the comments (below),
PC are not the most easy things to understand, i work for the call center
and i can vouch for how stupid customers can be. End of the day, if I
want to drive a car, i learn to drive first, same with a PC, you get lessons
first and learn...dont just jump in and think you can control the world
with it...
Annon ... 6 March 2004
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I have just bought a laptop in PC World, Harlow.
The man who tried to sell me all the extras, anti virus
stuff, extra warranty, etc, was so rude and childish that I have decided
that that's the last time I'll go to that particular branch. Even when
I complained to the store manager, he, too, was dismissive. I thought
places like PC World want to encourage repeat custom?
Roy Birch ... 16 May 2004
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Well, it is another case of Dixons Group PLC
living up to their profit hungry name, no customer focus, not
like their other red and white counterparts. I never shop in any DSG stores
and never would
Steve Miller .. 26 June 2002
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After hassle and being told lies my computer
has been written off. I started court proceedings but they
have offered me vouchers for a pc. Before the paperwork has been processed
:).The letter came last Saturday. I had a letter saying 'no' on Friday
that they won't replace the computer.
I never gave up hope and good luck to anyone else with probs. Im still
waiting for vouchers. After e-mailing and faxing Ive been told that they
will be in the post on Monday.I am never ever going to buy anything from
any DSG Stores again.
Robert George... 13 July 2002
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You should have asked about the little known
six week rule !! Read the back of you coverplan for details...
Paul...5 August 2002
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Dixons Group PLC, strike again.
Let this be a lesson to you:
If you want something from The Link, go to Carphone Warehouse.
If you want something from Currys, go to Comet.
If you want something from PC Wrold go to Argos. If you want something
from Dixons, go to Littlewoods Index.
DON'T BUY FROM DIXONS GROUP PLC!!!
Ashley Hutchinson... 14 October 2002
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The products that the companys sell are
mostly good products. Its the idiot users that are the
problem. Having worked for the company for over 5 years i have seen it
from the other side.
annom...18 October 2002
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They have a stranglehold on the market and
can please themselves. Thank goodness there are some competitors
creeping into the market. at least the time/tiny mob know what they're
talking about when they sell it to you. dsg have the same guys selling
toasters one week, sell pc's the next. SG - Glasgow... 21 October
2002
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I have tried endlessly to talk to you and
all i am met with is your call is in a queue. I am considering changing
banks and i would like a statement from you as to the amount i have paid
on my d.d. Mr Tom Riley ...12 December 2002
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The Comments made by MR Riley - December 02 -
Read your finance documentation. It will tell you that all correspondance
to do with the Direct Debit or remaining credit amount, should be addressed
to HFC Finance as that is who your direct debit is paid to. They have
financed your loan - not Dixons Stores group -
Would you take out a car loan and ring the showroom to ask how much is
left to pay? If only everyboy were to read the information given to them,
it would reduce stress all round. Annoyed...14 May 2003
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When you get the PC Fixed, I suggest you
enrol on an English Language course...
I have worked for the company and feel obliged to support
it. PC's are just like cars, yet with the first sign of trouble with a
car would you ask for you money back -NO- Why do you insist on doing this
for a PC.
If a Mechanic came out to fix your car, would he expect to find items
such as:- Toast / snapped pens / keys / soap / coffee / shoe laces etc
inside the engine ? With the owner claiming, that must have ben there
from new, I have never touched it HONEST.
Time / Tiny creeping into the market -ha- dont make me laugh. If you want
to wait 10 weeks for your unit to arive, only to find it is not the one
you ordered -go ahead. If you want to have a choice of 6 PC's not 46 PC's
_go ahead. If you want to know which retailer has had the most negative
aftersales press in the last 2 year -go ahead. If you want to pay more
-go ahead.
frustrated -customer abused- employee ... 14 May 2003
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reply to comments from "frustrated
-customer abused- employee" ... 14 May 2003
by Ex DSG employee, Bedford... 23 June 2003.. click
here for details
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RE: Ex Employee Bedford. It
is not surprising that you are an ex employee. Someone with such pent
up agression should not be working for a company who spends thousands
on training people. In every organisation you get a minority of people
who are bad eggs, we generally weed these out with regular success. I
find your comments bitter and twisted and you tar every person in the
company with the same brush. Of the 30,000 employess have you personally
spoken and asessed every one to gain this view - I dont think so - Please
refrain from such wide ranging comments. I refer to engines as a similee.
If you are unsure what this is, please consult a friend. If you read your
arguments, your comments do not follow a common logical thread. Whilst
I am not saying the company is perfect, try and search for complaints
on Time and Tiny, and you will find my point proven. The company trys
to improve each day. With the right people employed this will continue.
Good luck in your job hunting. Frustrated - customer abused -
employee ... 5 July 2003
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I am sorry, but i left DSG because of them
treating customers appaulingly, if you don't believe what
you see every day then i suggest you open your eyes to the real world,
take the trading standards hand book and take a good read at your all
day coffee break. (This year the trading standards enforcing the standards
of retailers, so they won't be able to say or get away what they have
been for years).
When I left I went to work for an famous manufacturer doing project design
and setting up technical support bases. SO GET A LIFE. DSG is retail only
always will be. It should not be in the Technical support arena (nor retail
for that matter) the industry is fed up with pc world , - just open your
eyes and ask some body, DSG is the problem to the industry and to its
customers and clients. Also do they still tell you that they are the major
UK player, well I am afraid they aren't the biggest uk retail stock movers
as the portray in their adverts. HELP YOUR CUSTOMERS, NOT HELP YOUR MD
GET FAT IN THE BAHAMAS. Ex DSG employee, Bedford ...
25 July 2003
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My MD does not live in the bahamas,
Are you the official spokesperson for Industry in general? if not why
do you speak for them. My manager goes for Lunch with our local trading
standards officer and we have even invited him to our training sessions,
were we have had discussions with him. I have consulted him and this year,
Trading Standards are not starting a big hunt at DSG. I have a very good
life thank you, I enjoy my work and our bonuses are great. So to are the
customer letters we get. DSG turnover last year was up on the year before,
your arguments again do not follow a logical thread. If you were so fed
up with the company and left, why do you still reply to this website.
One piece of advice MOVE ON. frustrated abused customer employee
... 16 August 2003
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I bought two memory modules, PC133, 512
from PC World in North Shields in January 2002 after the
staff told me it had a lifetime warranty. Both chips failed, PC WORLD
refused to honour the warranty, Samsung the chip maker state it is up
to PC WORLD to refund or replace & claim from them. PC World do not
want to know & say it is not their problem. I think PC World/Dixons
should get back to the real world & honour the warranty they gave
at the time of sale.
Terrance Bradley ... 26 June 2003
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Re coverplan. I can't get them to refund
my DD payments. I cancelled within the 14 days and they
kept the DD running. When I cancelled it they said that they couldn't
refund to that account because I they no longer had access.
Utter rubbish!!!! This was in Nov 2002. They owe me £71.70
They said....We are unable to return payment through your bank account
as the agreement has been cancelled. I have requested a cheque for the
£71.70 to be returned to yourself. Please allow up to 28 days for
this cheque to arrive.
It didn't.... Tim Cptter ... 30 June 2003
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Another poor performance from PC World.
My laptop purchased from them broke a few weeks into the warranty and
I was accused of maliciously damaging it! When the repair was finally
agreed, it turned out to be a faulty motherboard of which the replacement
was damaged. My only advice would be not to buy from PC World and make
regular 'mystery shopper' visits and embarrass the hell out of the sales
people when they start spewing out their company's sales pitch.
Richard Ward... 6 August 2003
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Reply to Richard. Why suggest
a malicious course of action such as this. Stand back and look at your
comments. Embarrased you should be. Steve Jackson ... 16 August
2003
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My a727 monitor lost all of its colour while still
under the coverplan warranty, i
rang them & they said they were sending me a new one, it finally came
but was a totally different monitor, the courier demanded the speakers
that came with my tower, i refused & he left taking the monitor with
him, the one he bought me was a cheap looking one which lowered the value
of my pc, ive since been told that i have got to accept this monitor &
my coverplan will no longer be valid which i paid for until 2006, i also
have to give up my speakers for a cheap stand alone pair of speakers worth
£4.99, the value of my pc which cost over £1200 is dropping
badly & the pc coverplan people dont care, any advice would be helpful,
thanks Mrs Theresa Perry.. 27 August 2003
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Sorry Mrs Perry but an older computer is worth next
to nowt second hand...the monitor wouldnt affect the price
at all, especially on a packard bell, they arent exactly a 'sought after'
name. Robert Gladstone ... 1 September 2003
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I purchased an aiwa product (compact disc stereo
system z - ht545) one month ago, initially i failed to
recognise the fact that it should come with a turntable, when i found
this out, i went back to curry's in edinburgh where i bought it from,
to complain about this, i was then told that i should come for a refund
if i realy want a turntable, because, according to them, the product is
no more in the market and they cant find a turntable for me from anywhere.
On top of this, i bought this product for £180, it was actually
£200 but with 10% discount. When i went to make the complaint, i
was then told that the 10% off was actually the cost of the turntable
that was missing, and that this had been deducted from the cost. This
i wasnt told at the time of sale and i find this argument completely unwarranted,
i contacted the makers of the product and they confirm that the item should
actually have been sold with the turntable, and that no turntable costs
20 pounds as claimed by curry. I went to make a complaint and the manager
could only send a sales assistant to deal with me while he buries himself
in his office doing nothing. Pls advice as i want a redress. Alabi
yemmy … 19 september 2003
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Ha, most of these problems seem very similar to
mine... After 4 engineer visits, 2 trips to the "workshop",
24 phone calls, and 3 months of waiting i finally got my vouchers back
for a new p.c. Shame i have to buy it from P.c world again! A simple hardware
error turned into a p.c write off, when one of their guys in the workshop
dropped the whole unit, they of course sent me this back as "fixed"
... it was only after suggesting that i involve my sollicitor that anything
actually got done. Waste of time company, and coverplans to suit. Instead
of having "The worlds largest computer store" above the door
it should be "The worlds worst computer store"!! Will
Cannaby .. 29 September 2003
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with reference to Richards comments about regular
"mystery Shops"...as an employee of PC World
I can confirm that these take place every 4 wks and the results across
the board are generally good...I work in Scotland and in our region last
period 5 out of 11 stores recieved 100% result with all others between
50-80%...so so much for your comment about sales speil!!....I would agree
that there are a few out solely for themselves but I always put my customers
first and give genuine, honest advice, because if you dont it just comes
back and bites you in the ass and gives people like yourself ammo to make
comments on sites like these...Thanks. Anon -Employee of PC World
in Scotland .. 5 October 2003
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To whom it may concern. I would
like to make a complaint about your customer helpline. I phoned them about
a problem with my PC, altogether I was on the phone for around 3 hours.
And after all that they made my PC worse. This resulted in me making four
25 mile trips to my nearest store. When PC's go wrong my first point of
call is your so called proffesionals on the other end of the phone line.
While trying to arrange an engineer to come to my home, I was also greeted
by an unhelpful person there too. I needed to know at least a day before
wether the engineer would call AM or PM. As I work full time and need
to re-arrange my shift. I was basically given the brush off and no one
was willing to help. Considering I paid over 300 for cover, this is clearly
not an exceptable service.
If I could i would have got my money back, for all the hassle and rudeness
that i recieved from your staff. I feel you need to train your staff better
in customer service, so other customers will not have to go through all
this like I have. I will be expecting some kind of compensation for my
trouble of travalling backwards and forwards when it clarely was not needed.
If you require any further details please do not hesitate to contact me.
I look forward to hearing from you.
Kathleen Smith ... 12 October 2003 [forwarded to Pcworld
on 16 October 2003]
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As a multimedia designer trying to get started
in the business I set out get myself a Laptop PC, which
could run all the software I had been using on Desktop machines. It appeared
that most of the main manufacturers had laptops which were are as powerfull
as desktop machines. I bought all the major review glossy mags Computer
shopper etc and headed to PC world for a suitable laptop. This machine
is just useless. It was advertised as being ?designed for Windows XP?
yet it is so slow in use that it crawls to a standstill on basic machine
operations like clicking the my computer icon. I thought the days of Computers
being this slow were gone with the Pentium one processor. This is unbelievable.
It appears it does not have sufficient Ram supplied with it, for it to
even operate the XP system, and the response from the hard drive is so
slow there is a 5 to 30 second delay on some of most basic functions.
As XP still has bugs and is not compatible with all my existing software
I sought to remedy this situation and also this unexpected performance
issue by installing Windows 98 SE which has always been a totally reliable
and trouble free operating system. When I try to install Windows 98 the
Laptop freezes.
Apparently the machine is not backwards compatible Pre XP This is unbelievable.
The whole point of PC?s is backwards compatibility. There is a point when
old operating systems become obselete, and this has?nt happened yet. Many
people and businesses still use Windows 98 because it works just fine.
The newer system windows 2000 didnt offer anything new so most people
ignored it. XP still has a few years to go before it?s reliability is
cured and all current software has succesfuly made the transition to it.
I put a lot of my savings into this machine, and its doing nothing. Its
crippled for running the system it says its designed for, and its incapable
of running previous versions of Windows too. I'm going straight to watchdog
and consumer complaint procedures, i'll briefly pass through PC world
to note the names of the buck passers en route.
Roger Harris ... 17 December 2003
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