|
|
If
you bought the parts on a credit card then you can
make a claim through the card company. Richard O... 8 October
2002
------------------------------------
I have had quite a few dealings with Overclockers.co.uk
and have always found them to be utterly fair and reliable.
I too had a problem with a Motherboard (Iwill XP333R) but it was sorted
out promptly.
You have to remember that this is a website that will deal with a lot
of chancers on CPU returns (destroyed through overclocking). YOU destroyed
your CPU fitting it and that is the risk you take with OEM products. As
for your other products, have you tried replacing your PSU - if it's a
poor quality one, it would explain all your associated problems. Next
time, buy a Dell.
Sam...25 October 2002
---------------------------------------------
With the majority of items, the
manufacturers guarantee will be invalidated if you attempt repairs on
it yourelf and if you arent an approved agent. BE CAREFUL. wise one..
16 November 2002
--------------------------------------------
I have had nothing but trouble with
OVERCLOCKERS.CO.UK I purchased 256mb of their corsair DDR400 ram after
5 days it failed and kept on rebooting the computer I sent it back they
said their is nothing wrong with it and sent it back then had the nerve
to take an extra £18 from my credit card without my permission.
My credit card company is currently investigating. Be carefull with this
lot if its OK your alright if goes wrong you've had it.
Dave Freeman..30 November 2002
-----------------------------------------------
I've used this company and I have to say
I've had no problems with them, they even offered
help when somethign wouldnt work. (plus I thought Overclocking voided
your warranty?!?!?) Mr Nihill... 17 February 2003
------------------------------------------------
If they had sorted the problem in the first place
then the guy wouldn't have had a damaged cpu! This
company is one of the most evasive and incompetent I have ever dealt with
in 20 years of being in the computer business.
Their sum total of computer know how put together wouldn't fit on a postage
stamp!
They are very eager to answer sales enquiries or take your money but are
worse than useless at fault finding and issuing rma numbers. They also
have a habit of hanging up the phone on customers who have been rining
trying to get through...i'v seen them do it!
Of course there will be chancers who ruin their equipment and try to get
it replaced free of charge..but that's no reason to become totally paranoid
with the rest of your customers. See the April 2003 issue of PC Zone Magazine
for more proof! Look in the "watchdog" section.
And surely a company that has built it's customer base on the practice
of "overclocking" has a bit of a nerve then telling people they
won't honour a warrant if you overclock??? Steer well clear...there are
far better companies to deal with. A Peterson... 4 March 2003
-------------------------------------------------
I use ebuyer.co.uk and have seldom had problems
with components not working, and even then they are
replaced, no questions asked :) ... Stay away from overclockers!
Tony W..27 March 2003
-------------------------------------------------
I have had 3dealings with overclockers.co.uk and
all bad.
1.ordered xp1800 thoroughbred cpu got palimino xp1800
2.ordered xp2100 thoroughbred cpu got xp2100 palimino.
no postage refund.
3.got abit KD7 did not work ,so sent it back the next day .they returned
it to me 3days later with 33quid billed to me claimed to be testing fee
+ postage not authorised by me .complete with a letter saying warranty
void due to mark by cpu socket.I kid you not this mark is the size of
a pin head,and when I inspected with an eyeglass you can see that in fact
the laquer on the board has lifted and the tracks that are underneath
are fully intact.WHAT a rip off.I am taking them to small claims court
. David Young... 29 March 2003
-------------------------------------------------
If you take a look at the sales of goods act
for the first 6 months its is down to overclockers to sort out any
goods that you think are faulty and it is up to them to prove the goods
they supply were not fault before they were sent to you this means a full
written report.
To test the components would take half a day to a day with the report,
the motherboard needs windows loading on it to test it then the cpu could
been tried in the tested motherboard then the graphics card if all were
working then they could have run some software like Sandra soak tested
the system and run a report.
As I said this would take maybe a day now you can start to see why people
get upset there are some good hardware support departments out there if
you find one stay with them if there parts cost more then you know why
good service costs more money and only time you find out is when it goes
wrong and by that time its to late.~
I have used overclockers but called at stoke to pick up a case I will
not be calling again the case was fine but came with no power supply so
there was little to go wrong if you call you will know why.
Lot’s of people think they can build a pc and find it’s harder
then they first thought It’s easy till it goes wrong, if you buy
mail order and you have a fault, don't fault find for the company send
it back if they send it back and say its ok and it is working then they
may charge you I would say 25 pounds would Be ok to cover their costs
But if you still have problems send it back tell then what’s wrong
i.e. its crashing in windows ask them what tests they have carried out
and ask for a written report 9 times out of 10 if you do this that will
replace the parts because they just don't have the time to test every
part that’s sent back don't forget if don't work when you get it
then it up to them to sort it out. Mr. Mark Wheldrick .. 6 April
2003
TOP OF List
|