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I am having similar problems with One2host.
My email has not functioned at all for 4 days and only
intermittently over the last month. Their contact procedures are completely
ineffective. What is more, their packages are prepaid for the entire year
and refunds are only given when notification is given within the first
7 days of service. Given their explicit guarantees on their site re: downtime
and service, seems almost fraudulent. I know that in Canada (unfortunately
this is a UK company) the terms of service that they have posted would
NOT stand up in our court system in the Province of Ontario.
Be very wary of One2host!!!!!!!!!!!!!!!!!!! If they were an Ontario based
company then you can be sure that I would be investing time, money and
effort in legal proceedings because of the damage caused.
PIotr J. Rytwinski ... 12 August 2003
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Something bad is going on at One2Host, all
their email addresses return mail with the message "This address
no longer accepts mail". There so called Live Help system hasn't
worked for about 2 years to my knowledge. Their 24hr iHelp system has
vanished. I could find no contact email addresses on the site.
I did a WHOIS and found the phone number they listed was false, it would
have needed an extra digit to be a valid phone number. It also lists them
as being in London and not Kent as it says on the site. They are also
listed as ex-directory in the phone book, that or GH Communications ltd
and One2Host don't exist??!!
At the moment my site and email are working fine but I am unable to access
my control panel and for all my attempts, there seems no way to contact
them. Rev. Myers ... 16 August 2003
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Our site (hosted on a Unix server) and email has
been down since the 26th of July (more than 3 weeks now!). Another
site hosted on windows has been on and off for the past month too.
After repeated attempts at contacting them, the only answer I got from
one2host is that (i) they had been under a Denial of Service attack (ii)
they were moving their servers to the US.
No firm date has been given as to when they plan to bring back their normal
service. That seems all quite dodgy to me. So stay away from one2host
if you can! JJ ... 17 August 2003
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For God's sake, (and more importantly, your own)
don't give On2host any of your money. My web site went
down for a week, and when it came back up, the files were 3 months out
of date. Also, I could no longer ftp my files or log on to my control
panel.
After 2 weeks of fruitless submissions to their amusingly named "Help"
utility, I received a terse message that my problem would be fixed within
24 hours. It hasn't been fixed, and it's 48 hours later. Their web site
is all fancy pictures and no actual function (aside from accepting new
accounts).
Keith Welch ... 26 August 2003
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My domain has been offline hours each day,
no email ecept for SAPM and viruses for the past 10 days. Company
is impossible to contact, their 24/7 ihelp system finally reported my
domain is online, NINE DAYS AFTER THE 8th REPORT!...Thomas Mortimer
....03 September 2003
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I am suffering from similar problems to the above
complaints. I've had issues with them in the past, and
would strongly recommend against using their services in the future -
I've not been able to receive email for a couple of weeks, and my site
(with important data) can not be reached. Support is useless. Yossi
Mills ... 28 August 2003
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My domain has been offline hours each day,
no email ecept for SAPM and viruses for the past 10 days. Company is impossible
to contact, their 24/7 ihelp system finally reported my domain is online,
NINE DAYS AFTER THE 8th REPORT! Thomas Mortimer ... 3 September
2003
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Continual problems over a number of years.
I moved my hosting account from this company years ago. however
the domain name is still registered with them. Last year they let it expire
without sending me a renewal. Now I need to transfer the domain to a new
registrar and the Admin contact is set to a non functional address of
theirs. They publish no contact details so how am I supposed to get this
changed. DON'T USE THIS COMPANY ...
Rick ... 5 september 2003
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I have had the same problems with one2host.
I signed up because they advertised 99.9% uptime. I had almost complete
down time in the 4 months I had them. I first asked for a full refund
within 1 week of signing up but I hung in there because they promised
server upgrades to fix the problem. They even sent me to thier compitition
to access my webmail There tech support people are un-trained, rude, and
very slow to respond to priority one tickets. I switched to everyone.net
for my email. They are great!
Mike Radosevic ... 11 September 2003
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I also am having problems
- they first took money from my credit card for a service I did
not askk for and then initially refused to refund it using their 7 day
rule - but after many weeks I was able to eventually prove that my refund
request was within even their 7 day window. Now I am again trying to recover
an illegal charge but get no response.
Colin Grimwade ... 16 September 2003
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I only wish I had read all this before switching
to the damn company for their webhosting services. I am
unable to update files on my sites anymore. Its sad! Jacob Varghese
... 17 September 2003
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"How not to run a Business 101";
this should be the name of a universoty course dedicated to the
recalcitrent and ineffective service and support of One2Host.com This
is a UK company?!?!? With this kind of DIS-service, it's a wonder the
Brits aren't turning into a 3rd world nation! I can not yet begin to figure
how my company is losing money due to down-time and no e-mail. They have
my domain name Tritonandassociates.com locked up and I can't even get
it switched over to a new host. I will be writing Bulk Register.com to
have them possibly removed from the vendor list. I can't even list my
company e-mail here because it's DOWN!!!
Bill deArmon- Atlanta GA- ... 19 September 2003
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One2Host sent a domain renewal to us,
we renewed @ $40 US, still no service. Contacted Bulkregister and had
"hold" removed, domain up for <24 hrs., now down again. Cannot
contact One2Host.
Today (9/19/03) rec'd another renewal notice of $15 US.. boss paid it
online hoping to get our domain back up... still waiting. Wish I had read
here 1st. One2Host LOUSY! We have new clients who cannot contact us via
e-mail (our site and e-mail hosted through someone reputable and local)
and we are losing business! Was using the one2host@hotmail.com contact
e-address - funny, a Hotmail account. Not very professional! Stay away
from One2Host.
Robert DeArmon .. 19 September 2003
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I've registered with them in the begginning of june.
Its a living hell every week since then. By the time I got the website
built...it was all fine. But now that its up and running...OMG.
1.they change database server ip without any notice. No email...had
to log into there ticket @#%$ kinda support to know it. I said..ok cool..ill
update my thing and it will work...it just got worst..All my data was
lost. They didnt bring the current database...these bunch of @#%$ put
a db that was 1 month old! Ive pass a week to yell after them to arrange
this...no answer nothing...had to do it myself. Now everytime I send a
ticket...takes a @#%$ long time to get answer...and most of the time I
dont get any...they just delete the dam ticket. Currently..my site is
down...also as the ftp and php admin for managing my bd. They post something
in they're "support ticket center" that the company managing
the mainstream or something is updating hardware...that they are sory
for the downtime and that it will be up in an hour. ITS BEEN 17 HOURS
NOW...AND ITS STILL DOWN. IM SO PISSED.
As some other said, no way of mail somone...it just bounce back into your
mailbox. Nothing to do with them, they are loosers. If you are looking
for an host..DONT GO WITH THEM, you will loose time, data, money, joy
of life...etc...
Wish there was a way to sue these people...or to get in london to kick
there ass... thx for reading... Eric ... 26 September 2003
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our site has barely been on since one2host took
over our hosting. our mail works only 5 out of 7 days
a week. support? don't even bother. this hosting company is the worst
i have ever dealt or heard of. moving our site else where. what a waste
of our time amy money. would never recommend this host to any one. wish
they refund us for the grief. but i'll just be glad to get our site up
with a good hosting company. one2host is the worst hosting compayny. should
be ashame for conducting business that way. lies won't get you far. fujtechltd.com
Mr. David Lieu .. 27 September 2003
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I have had similar problems since I first tried
to purchas webhosting from them. First, I purchased the
site in July 29 and it was never even activated until August 17. Once
it was activated it wasn't eeven registered to me, they registered the
site under their name. Second, Mail and control panels have never worked
to date, and I was only able to use ftp twice to try and upload a holding
page.
I have tried to email BRIAN several times, no response. Their help desk
does not work, at least for me. So now I have no website, can't even register
the domain name under a new host, and to top it off, I have lost a lot
of money. Way too much money! If anyone could help me I would greatly
appreciate it.
Nathan Keller .. 28 September 2003
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There are obviously many, many problems
with One2Host. So here is my question-is there any interest
in filing a Class Action Suit agains One2Host for Breach of Contract?
One2Host took our money too and did not and apparently will not deliver
the service they have promised.
N Bowler - (Zurich)... 29 September 2003
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Our site has also become one the of the One2Host
victims. Our site (http://goattalk.com) runs a forum board
for breeders, both professional and backyard type. Many of our users rely
on us daily for advice on care and maintenance of their animals, but lately
they can not get on to ask their questions or share their wisedom. We
have only been with them since July 11, 2003 and the problems started
exactly 45 days after we signed with them.
We too are in the process of moving to a new host, but I can
not even get in to copy files down for the move. One2Host needs to be
stopped. They take your money and then all service stops!! Kendra
E Marquis.. 29 September 2003
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This company is unbelievable. I
wish I had researched this company better. I was sucked in by there low
cost for hosting two months ago, And still have no site. They don't respond
to E-mails which is the only way to contact them. And most of the time
they just delete your request in there ihelp support. STAY AWAY!!
Michael Clune ... 3 October 2003
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It looks like mine is a familiar complaint about
one2host. I registered my domain 2 months ago and nothing
happened and when I complained it took 2 weeks to get a response and then
only a standard reply which just said it was all ok now - which if course
it was not.
Two months after they took my money the domain is still not available
to me and I get no reply from them. It looks like we have all been robbed
and I for one am not a happy bunny. Is thereany way to move the domain
I bought to a new host?? Mark Preston ... 13 October 2003
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I'm also having serious issues with One2Host. I
have not been able to access my Control Panel for MONTHS! I have submitted
countless Support Requests. Either they are deleted, are answered 2 weeks
later w/some apology about their servers, or they are just ignored. I'd
be willing to be part of anything involving a Class Action Suit.
JMC ... 13 October 2003
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I fell for one2host.com also. They
have cost me one client already and currently are not responding to my
contact. BEWARE!!!!!! They are lucky they are across the ocean from me
or I would take action.
Joel W. Ott ... 15 October 2003
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I've been with them for a year, and I haven't had
any problems until my CGI-BIN went down. I've used their
iHelp system, but all that ever got me was deleted inquiries and ZERO
responses. My CGI BIN has been down for a month now, and it's still down.
Thank God my time for them is almost up, and yes, I am moving to a different
host. NEVER think about using them as your webhost! A bunch of lowlife
crooks! Linda Phan ... 17 October 2003
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I too have had a recent bad time with One2host...my
site has been down for 4 days, with contacts on their illustrious ihelp,
with no response.
Don Reed...22 October 2003
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I had no problems with a site they hosted for me
for a year, so I registered a new domain with them and
paid for a full year up front. That was 1 month ago. The domain is still
not registered and there has been no response to my inquiries.
Paul Dove ...22 October 2003
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Recently, I hoste a client's web site on one2host.
It worked for 2 weeks and now it's been 5 days that the server is down
and there is no way to contact them. Their help system does not work at
all(completely useless). A good advice is to stay away from them.
Loick Lacoste...23 October 2003
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And I thought I was the only one! I first contracted
with One2Host back in March 2003. Getting my site up wasn't
too awful a process, but I started experiencing unexpected downtime at
odd intervals. Every now and then there would be a response through the
iHelp system, but not within the 24 hours advertised. The final straw
is that my site went down a week ago with no warning, and I have posted
three iHelp messages and have emailed "brian" as well.
I finally signed up with a new host, and discovered that I couldn't change
my domain settings (as One2Host was the middleman for the domain purchase).
Fortunately, I was able to get someone at the domain provider to help
me. Now I'm waiting to get back online again. Who knows what has happened
to my data, and all the e-mail I've received over the past week? I'm in
the U.S. or I'd join in a Class Action Suit, as well.
Dianne Calgaro...23 October 2003
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Here's some help for this guys,
who got cheated by one2host: simply retrack your creditcard-payment by
their payment-system used:
https://cardholder.paysystems.com/index.pay
Alexander Czok ... 24 October 2003
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How are other One2Host clients getting their
sites moved to other hosts? I had registered my domain
with One2Host, and they have it locked. I cannot access my Control Panel
to make any changes. Can someone please offer me some advice? Please email
me at JMC77@aol.com. Thanks so much!
JMC ... 24 October 2003
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How does one go about filing a formal complaint
against a business in the UK? Notice that their address
doesn't mention that they are in Buxleyheath, only that they are in Kent?
My site has been down for over a week. At the very least, they are guilty
of false advertising about their "99.8% uptime", and "24
hour support/live chat"! How does one move a domain name to another
hosting company? B Boschen - Indiana- .. 25 October 2003
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My domain is also with one2host and they
screwed it up, since the time i purchaced the domain till
now nothing works, i have signed on with a different provider now one2host
wont release my domain name so it can be transferred.. The worlds most
shocking service, STAY AWAY !!!!
Dana ... 26 October 2003
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I feel angry. My site has dissapeared, it's been
weeks since it was able to be viewed or accessed.
I'm unable to get any response. If any one is able to find these
bastards and get them held accountable i'll certainly put my name on the
registar of complainants. Just plain bastardry. Why are these people not
be being sought by the police. It's a black and white issue.
Klaudio Z. Podreka - Melbourne, Australia - .. 27 October 2003
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I dont know what`s happen to one2host. unfurtunetly
i got a hosting service almost 3 weeks ago. and I did all setting for
that, but still i dont have access to my ftp site!!! i sent for them severam
email but nobdy answere to my email. I dont know what shoul I do. any
help?
Ali Jafari ... 1 November 2003
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One2Host.com is phony. I paid for
1 year, the site went down in a month. They will not provide any support
and my emails to this so=called brian@one2host come back undelivered.
Robert Hudson ... 2 November 2003
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I also went with one2host & my website was never
up. Then the DNS went through it said there was a problem
with thier server. Just like alot of people I was taking. I moved to www.edirecthost.com
and my website was up and running within 12hours. Joel Waul ...
6 November 2003
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One2Host should be closed down immediately.
Never read a good story about them. They are simply in the business
of ripping people off. They are hosting two sites for me and neither one
of them are up most of the time. Trying to FTP is nearly impossible. Count
your losses and go to another company, don't waste time and/or effort
with them. I have logged numerous calls and none of them have ever been
answered let alone resolved. Do what I did, change your site so when someone
searches One2Host, they find it and make a statement about them
Marybeth Farrar - Houston,TX- .. 9 November 2003
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I initially posted a complaint against One2host
using this forum in August. Sadly, the situation has
not much improved. After a couple of months of stable service, my website
is again down (without warning) for almost a week. There have also been
many other intermittant issues. What is most sad is the help system. I
have outstanding tickets on their "ihelp" service from 6 weeks
ago!!!!!!! I am currently looking for a new web host company and have
made sure that I have a back-upt of my web-site on my hard disk. To everyone
out there: be very wary of One2host!!! Piotr J. Rytwinski - Toronto
- 20 November 2003
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I just got Same EMO.
My web page with 1000's of my work hours put into to it i Have
not seen my web page in 10 days not been able to do any FTP file save
or see it for that case there help line wich is said to be up 24 hours
a day i belive dont exist . Couse i have never been able to get any type
of response.
Please if you have not yet Join ((( DONT ! ))).
matadOR - Sad in Seattle. ..22 November 2003
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I'm surprized that there is no Class Action suit
against them. If someone in England (although I'm not
even sure whether you can file a Class Action suit from a diff. country)
is up for it, I'm sure a lot of people would be willing to chip in for
the legal costs. Max - Toronto - .. 26 November 2003
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Yep, wish I'd seen this. Actually they've been pretty
good for a couple years. Then I got a renewal notice and
I emailed them for specifics...no response for like 2 weeks and then they
told me "yeah you better pay or we'll delete your account...so I
paid..and they deleted my account. I think they probably laid everybody
off and they're ready to go under. I think I can get my 50 bucks back
through my credit card co. Another .Bomb bites the dust.
Larry Patterson .. 8 December 2003
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One2Host.com managed to delete my account and demand
payment after I had renewed my account. I had nothing
but problems with them from down time to removing my entire website. I
had to wait over a week to get my hosting turned back on after the fact
that my entire website was gone with no back up on one2hosts part. There
response was Sorry, but we do not keep backups of your information. They
do not respond to problem within their claimed time of 24 hrs. and I have
never had their supposed 24/7 tech support service ever work.
Mr. E. Herzberg ... 19 December 2003
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