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I have just finished a lengthy dispute with Dolphin.
I should have realised something was amiss when the salesman
told me not to order tiles from Dolphin, but to use "his mates company"
which would save me money . We were also initially quoted over £8K
when we asked him to leave the quote suddenly went down to to just under
£4K!. When the time came for the bathroom to be installed the fitter
and his son turned up worked well for two days and then said that he would
fit our tiles for us for a small fee (we had decided not to use the salesman's
mate).
We agreed to this because his work was very good, after he fitted the
pipes for our shower on the wall he disappeared for two weeks leaving
pipes sticking out of the wall -he then appeared at random intervals for
a day at a time - and he forgot to install our basin - we were eventually
about 6 weeks without a basin and all attempts to phone him or contact
him failed I eventually asked Dolphin to contact him and they told me
they had sacked him weeks before. Dolphin eventually got someone to come
and finish the installation the bathroom was due to be finished in the
first week of April 2002 but was eventually finished to my satifaction
in mid September 2002. I wrote to the bathroom arbitration people and
received a cheque for £450 (less than I really wanted but better
than nothing). Kevin Holmes...6 January 2003
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I am yet another dissatisfied customer with Kitchen
Direct, part of MKD Holdings. Ordered Kitchen 18th October,
delivered 1st November, finance company paid out 1st November. Guess what
all 181 pieces still in our garage. Reported to Ombusman. Any advise?
Linda Brogan....28 January 2003
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We also wish we had seen this website before
I dealt with Moben Kitchens. We suffered serious mistreatment
from their workman and still in the process of resolving the matter. The
kitchen was supposed to have started 6 December 2001 and was not actually
finalised until November 2002. We also had a flooded kitchen as a result
of their workman bad workmanship. We are still seeking redress and have
been offered a very small compensation in comparison to the sufference.
Numerous occasions fitter are supposed to have come and never turned up
costing lost of holidays and lost of earnings. We have a condensed dossier
of the events throughout the whole period. It is now a matter of principle
to get justice. We part with our hard earned money for a service which
is nothing short of scandulous and abuse of power and postion. It cannot
be allowed to continue. All we wanted was a fair deal for what we have
paid, but received nothing near that. Mr L Shattu..5 April 2003
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I am looking for a bathroom. I decided
to request a brochure from dolphin bathrooms. I received a call from them
the next day,to ask if a rep could call. I agrred, but pointed out that
I did not intend fitting until August. I took time off, and the rep came.
To say he was agressive, rude etc etc is an understatement. He ended up
storming out, without evenlooking at my bathroom. If this is representaive
of Dolphin, I'm surprised they get ANY business - certainly NOT MINE!!!.
RUDE, ARROGANT!!!! Dori Nicol ... 7 May 2003
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My complaints are so extreme and major there
is not enough room to put everything in but basically we spent 8.5K,
have received two faulty fridges and don't have one at all, a tap cause
water damage to the Kitchen, wooden flooring and carpet in the room next
door. This was on 26 January and we have got no further. They don't ring
you back, they lie to you, they fob you off and a Solicitor told us (no
charges incurred yet that if they drag on the matter for long enough they
hope you will go away.
Claire Shaw...28 May 2003
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I could add yet another sorry tale to this
catalogue of woe, but it wouldn't help those of you already up to the
neck in their evil mire. So instead a little advice:
1. Keep a note made of everything said and agreed during phone conversations
with this company: make sure you heve the name and title of the person
to whom you speak
2. Make a diary of all events concerning this company and your problems
with them.
3. Send a copy of this diary to your finance company: until you make the
final payment for the kitchen or whatever to the finance company, they
own it. They have bigger teeth than us individuals and can bite harder!
:)
4. Send a copy to your local Trading Standards Office, who will forward
it to the Manchester office. Should there be sufficient material on which
to base a prosecution, under Trading Standards law, the Manchester office
will be the one to do this. Without us telling them what is happening,
they have no evidence on which to base such a prosecution.
5. Have a tame solicitor on tap in case you should need one. Any requests
for documentation to support your claim should go through this person:
they will need access to all your original notes to back your claim, should
the matter go to court. My own saga with this collection of latter day
professional mendicants has lasted nine months. Best if luck to you all.
Kate Dicey ... 1 July 2003
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I to purchased a Moben Kitchen in November
last year – I have had couple of problems with the
fitment which I have been trying to resolve since Dec 02. I have sent
5 recorded delivery letters to their customer services manager who has
not responded once except to send fitters out on days which have not been
pre arranged with us. After waiting 4 months for the leaking sink to be
fixed and an edging strip to be fitted I had a fitter turn up who did
not have the brackets for the sink and no glue for the edging strip –
he left promising me to call again – after 3 weeks and 4 phone calls
I had a call to day to say he could call and fit the parts which had been
delivered in last week. Fantastic I thought – well he turned up
this morning and found out that the parts were broken and he would have
to reorder and did not know if he could make it back this month?
I paid over £8,000 for this kitchen which is still incomplete I
have written and called left numerous messages – where do I go from
here? Can you advise?
Beverley McFarlane .. 11 July 2003 [By EMAIL]
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If only we had seen this website before signing
on the dotted line with Moben, I feel sorry for the contractors
who through no fault of their own are forced to do the dirty phone calls
for cancelling agreed start dates etc.
Ian Thomson ... 21 September 2003
Top of List
I am a very annoyed Moben Customer.
I have had a kitchen installed for over a year now and am now living underwater.
Moben moved my sink to incorporate into a new design. I have now sprung
a leak around where the old sink was situated. Also, the cooker I have
had installed has a known Manufacturing fault and they will not replace
it.
I have used this site today to ask Moben Customer Service Manager to send
a plumber asap. regards Julie Firmin....3 September
2002
Editor's Note: Please note that
requests for services should be made direct to the company. clik2complaints
website does not fulfil that role.
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My parents had a kitchen fitted by Moben
with which they were, and still are, very satisfied. We
acted on their recommendation and got Moben in to refit our kitchen. Big
Mistake. I wish I'd known about this site before we signed the forms.
Now we have a dining room stuffed to capacity with kitchen flat-packs
(in the wrong finishes) and appliances - They were supposed to start fitting
today but when we contacted them yesterday they said they had no record
of our installation date so we're stuck with no working kitchen as we've
moved a lot of stuff out, and a useless dining room - next date for fitting
provisionally booked for November 25th but after reading this site, I
dread the day they arrive! Clare Jones.. 24 October
2002
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We have a full report of events that have
happened since the installation of our Moben Kitchen in July.
The electrical supply was faulty, and there are several aspects
of the kitchen that need rectification. I have even appointed a solicitor
who has helped us along the way. For the last three Saturdays running
a fitter was supposed to come and put the matter right. Today is the third
of such Saturdays. The kitchen cost £5,400 and as one of your complaints
stated, I wanted a "middle of the road" company. As also stated
we had to pay on delivery for the kitchen. I expect from past experience
customers have withheld the final payment. What do I do next about submitting
our full report? How do I find out the MD's name?
Mrs C A Veglio... 26 October 2002
Read details on this
page
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I spent £8000 on a Dolphin Bathroom.
When the sales guy came to our house he did not once tell
us that they subcontract the work out to local plumbers. Its five weeks
since the job started and its still not finished. We only got one fitter
even though its a large job and this guy continuously goes AWOL and doesn't
ring us or Dolphin. They have all of my money, I have an unfinished bathroom
and no idea as to when it will be complete. As Dolphin cannot get hold
of their fitter they dont either. If you are considering using them I
would urge you to SERIOUSLY reconsider. The time I have spent chasing
them up I could have bought the equipment from a bathroom shop and hired
my own plumber - I'm confident this would have been much less stressful.
Mr McAvan, Wimbledon....18 November 2002
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I am an equally annoyed customer of a kitchen
purchased in August. I cant believe how bad
their customer service has been. After months of chasing around I will
have to resort to legal action.
It started in August when our kitchen was fitted - however a mere day
after the fitter had left, the worktop began to rise up. On further action
I saw that the fitter had not sealed a join. On further inspection I noticed
similar shody fitting under the gas hob. I called the customer service
department and was told the fitter would call back and arrange a time.
Nothing for a few days, so I called again. I was told the same but again
nothing. Several weeks later I managed to speak to someone at Moben who
informed me that I'd need to get an area manager to check the problem.
He did so and even he agreed that it was bad work. Now I ask you. If a
member of an inspection team are critical - you'd think something would
be done asap. At this stage I understood it was the run upto xmas so I
was happy to agree that any date in Nov or Dec - as long as it was done.
It is now December and for all my calling and chasing up (19 calls since
Sept 21st) not once have I have received a call saying it was delayed
or 'we are dealing with your problem'. In the meantime the kitchen is
incomplete as there is no point tiling the wall if the worktops will be
removed.I work in an open plan office of 105 people. It is now a running
joke and not one of these people will be entertaining Moben staff at their
houses. I have also photographed my kitchen and posted the picture on
our work notice board. It will come down once the kitchen has been completed.
Dr S Sheikh...3 December 2002
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