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Stores/Customers: I think it is quite
amusing at all the complaints so called customers and even worse our own
staff bash our own company. We try our very best to help
our customers and our worst enemy is our stores! they tell the customer
what they want to hear and the fob the customer off to another part of
the company in a hope that the customer will come back on their day off
so not to face them again.
Now come on customers how many have u rang a number or gone to the store
asked to speak to someone to be told they are off today or on a break
not to be seen for hrs?!? working in one of our call centres its easier
for us to hide but i for one always take responsibilty for my own custoemrs
as well as others if they have tried to get rid of them. ive alwasy been
told treat others the way you want to be treated yourself. its just a
shame that many of our own staff and especially customers forget this
really quickly when they speak to us.
Numerous times ive sat at the end of the phone being abused verbally because
the customer thinks if i swear and fly off the handle at the person at
the end of the phone things will get sorted. IT DOESNT!you will find we
are more helpful and things will happen quicker if you speak calmly to
us and think with reason.
Custoemrs do want things right first time as much as we try manufacturers
let us down so next time a product from Currys, Dixons, PC World or The
Link breaks down remember we didnt make it we supply it and follow manufacturers
guidelines! so just get oiff our backs and talk to us the way you want
to be spoke to because if you swear at us you might just find that your
call WILL be terminated! and you become more frustrated but with the same
problem!THINK ABOUT IT. anon23 ...6 January 2004
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This company seem to have many disgruntled
customers such as myself. Why i pay for such a slack,
rude and unprofessional service is beyond me. I have lost patience with
this company which seem to suffer from poor communication, high staff
turnover and a general nack of mismanaging their affairs.
I bought a laptop 4 years ago from them and was told that it would be
replaced due to damages. It has since been sent to the wrong address,
had unspecified changes made to it, and the internal problems have yet
not been corrected. Where is my replacement i wonder???
I am still trying to sort this whole mess out. Looks like I'll be hanging
on the telephone for hours to come still!! "Your call is important
to us...."...
Yeah, right!!!! Mr Z Sheikh...23 September 2002
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I sought repair of a camcorder battery charger
under a Coverplan warranty, however they could not repair/replace
this so said they would have to replace the whole package bought. They
have provided sufficient vouchers to purchase a like for like replacement
but have failed to cover extra accessories worth £100 which were
free with the initial purchase and part of the reason I chose the package.
Their warranty does say batteries etc not covered however i feel this
is intended to relate to batteries which on their own fail. Coverplan
would only replace the entire package under their own rules and yet have
rendered my accs worthless (they have now lost the acces so the matter
rumbles on). The Complaints dept whilst in the main polite showed no movement
at all - the story continues but needless to say i will not be choosing
to buy from Currys again! Deepreddave.. 18 November 2002
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Sorry I cannot see why they should replace
anything that you got for free. They have already given
you £100 worth of goods for free, and why should they give you another
£100 for something you never paid for????, I cannot understand consumers
sometimes, they come to the stores squeeze everything they can get from
companies who are already struggling for margin on products, and then
when the product fails you try and get more "free" money. Please
note you get what you pay for
Johnnie McDougall...6 December 2002
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My TV 'blew' on Fri 3 Jan - I phoned and
was put from one department to the other and was told
my one girl to phone back again after I had been holding on for about
half an hour. I told her so and said that it would be cheaper to buy a
new TV set than to hold on for hours. She said "if that's what you
think, then go buy a new TV" and promptly slammed the phone down
on me (Customer Services - NOT!).
Mon 6th a Technician walked into my home, switched on the TV, switched
it off then walked out never to be heard from again. After several phone
calls I eventually got in thouch with the Service Centre who eventually
came to collect my TV. No word since.
I asked for a Loan Set as part of our Agreement and they said there were
none available - there were 30 that needed to be checked and passed by
the Technicians but they were too busy to check them so I just have to
do without a TV for who knows how many months? The attitude and service
of Mastercare is absolutely DISGUSTING and they should be closed by the
Ombudsman - once they have your money, they could not give a damn! I will
NEVER buy a thing from Curry's again. Leonie Morton... 13 Jan 2003
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The mastercare guarantee isn't worth
the paper its writen on after buying a tv it occured a fault which mastercare
said wasn't covered for in the warranty they took the tv away 4 weeks
ago & still have not returned it. After 4 hrs on the phone it was
promised back to me today but has now been put back another 3 days &
is still unrepaired. I've now been in contact with trading standards which
i advise every1 to do about this company and an independant engineer is
coming to assess if their decision is validated which i know is not, then
trading standards can deal with this mismanaged unprofessionaly rude company.
Paul Hennessey... 30 January 2003
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The Mastercare Guarantee is tosh, along
with Currys service. I purchased a hi-fi which has had an ongoing fault
for 3 months, and is still not sorted and still no fully functioning hi-fi!
Edward I Huggins ... 11 July 2003
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So far have taken 3 days off, 21 phone calls,
been repeatedly lied too, told to hurry up by supervisors as they are
busy, had my product lost on the system, changed my address 6 times and
failed to get any money back for a stereo they have told me they will
pay for... losing my parents, quitting smoking and moving house was less
stressful than this! I am no longer angry just shocked and longing to
make it my life's work to tell even waiters in restaurants never to take
out this plan. Florence Horswell ... 11 July 2003
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I bought a Sony Digital still camera from DIXONS
in 2001, fine...I hope no one has to go through this kind of
thing.2 Months after the 1 yr warranty period the trouble started.I had
my camera in for repair 3 times when I received it over the counter as
being "repaired" I looked at the camera and then the engineer
report, yes, they cracked the display screen on the camera and still sent
it back to the shop ! So straight back to the repair centre then, again...
Got the cam back, looked like all's well, went to New Zealand on holiday
and yes, the camera still does not charge the batteries. ( I bought 2
extra for about 40 a piece by now to prove that it's not a dodgy old battery
that's the problem here )Today after my episode in the store, I had to
give in once more to stupid patronising staff, and sent it back with the
3 batteries I have now, the camera and the charger.
In 2001 bought the cam for 639and paid 199 for the extra 4 yrs cover.That's
837 for a camera that hasn't worked at all yet and these days I can buy
the same spec cam for the coverplan price !If I can advise any1 anything
in my life is DON'T SHOP OR EVEN WALK INTO A DIXONS STORE !!!I hate them.PC
World, DIXONS, CURRY's and DIXONS.CO.UK is owned by the same company and
the Coverplan company is an offshore account, stay away.
Johan Botha...29 October 2003
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