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KJC
are a good company that sells good mobile phones for their
suppliers if their is a fault with the mobile and the supplier (e.g nokia)
refuse to do anything about it then there is nothing that they can do!!!
Justine.. 19 November 2002
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Do you work for KJC by any
chance, Justine??
Mushy Pea, Birmingham...9 December 2002
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In response to Justine, 19th November, 2002..
I have never heard such nonsense! If you sell a product, you contract
with the purchaser to supply an item, FIT FOR THE PURPOSE INTENDED, and
if it does not work, YOU are responsible. Whether Nokia agree to pay or
repair is totally irrelevant - KJC sell, KJC contract to supply an item,
therefore, when item faulty - KJC responsible for replacing with item
FIT FOR PURPOSE.
Sacha... 4 January 2003
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To be fair to KJC, most mobile phone retailers
have to abide to the same policy. Remember, KJC is the
SELLER, not the manufacturer. Comet, for example, would not be responsible
for swapping your Dyson vacuum cleaner if it went faulty - it would by
Dyson.
I DO work for KJC, and historically we stop selling a product if it becomes
well known for it's faults, the last of which was the 8210.
Little tip for all Nokia mobile phone owners: when you buy a Nokia phone,
there will always be an invitation in the box to join Club Nokia - make
sure you do, as it entitles you to visit any of their natiowide accreditted
repair centres for an even speedier service. KJC does provide warranties,
but please remember we are sales staff and not engineers, and so can't
repair a phone instore like a Nokia repair centre can. For your nearest
one, call 01480 434343. Hope this helps! Steve..6 February 2003
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I would never ever agree
that KJC is is good mobile company. I am going to make a complaint about
their shop assistants. Because I experienced something like being cheated
for the deposit recently.
Vivian ... 6 February 2003
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Just like to correct some legal stuff.
Once the phone is out of 14 days (for return) and 28 days (for exchange)the
responsibility returns to the manufacturer. Do you really expect Currys
to swap a Sony tv after 6 months??! The mobile industry offers good grace
as the legal requirement is only 7 days. Perhaps the owner should have
taken out insurance. The 8310 is worth £300! And no, I don't work
for KJC. Neil... 14 February 2003
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It seems to me that both Nokia and KJC need to have
customer care courses for their staff, it is not that
the customer is right all the time but more likely that treating a customer
not just politely but fairly will build the companies reputation far better
than having complaints on the internet that are easier to find than their
home sites. I believe that KJC should have investigated the complaint
and gone to Nokia themselves with the problem, how many Nokia phones do
KJC move, surely they must have some pull with the company. It is a shame
that customers have to go else where to finally get treated the way they
should have in the first place. Come on KJC how about treating your customers
fairly and showing Nokia how it should be done.
Brian Mills.....21 February 2003
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Hi my Nokia 5210 has been working great for a few
months and over the last 3-4 weeks my signal has been
dropping and the time is cutting off and while in the middle of a conversation
it just cuts me off completley, other times when i turn it on its saying
sim card not in use.
Michelle Gray..20 February 2003
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My Pop decided he wanted an upgrade so off he trundled
back to KJC upon his return I looked at his agreement
low and behold they charged him an extra month to pay on an agreement
that was well over a yr old and changed his number...spoke to singlepoint
to see if this was common practice and they said this was out of order
as they receive a much higher commission as if he were a new customer
I rang them and pointed this out funny they slammed the phone down a right
Mike Wilkins... 22 April 2003
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I purchased my nokia 5100 at KJC trowbridge(the
Shires branch) mid april 2003. I paid a £50 deposit
on the handset on a vodafone contract,2 weeks into the contract I realized
that the "answer" button was not functioning properly,the mobile
would ring and I could not answer it sometimes.The button in the cover
was not making contact with the actual phone.Extremely frustrating!
I went back to mark,i think his name is,at the branch and told him that
it wasnt the handset that was faulty just the cover and he tested it and
agreed with me.I was told that a new replacement cover would be ordered
for me and i left my number for them to call me so I could collect it,i
have subsequently been in 3 times in the last 2 months and not once has
anybody even tried to make contact with me to let know whats going on,they
told me that they are still waiting for the covers.They sell the covers
on the net!!!yet i still sit with a faulty cover,please advise me of what
to do next???kind regards bevan.
Bevan Killian .. 21 June 2003
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I purchased a contract phone because my
boyfriend was already a customer and he could get £25
in his bank account by filling out a voucher which the store then sent
off, it did not work the first time so he did another one and sent it
off, I phoned the number on the voucher and they said it would be in his
account friday well surprise surprise he never got the money.
Now when I phone I am told that KJC have been taken over and they do not
know anything about the offer.
Not only that but their insurance took it upon themselves to take £4.99
out of my account, upon speaking to them I have to cancel the insurance
if I dont want it even thougth I told them when I bought the phone I did
not want it, very dodgy. Jemma Berry ... 30 July 2003
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Not so much as a complaint but an observation
about the 8310 my other half had exactly the same problem
of the signal dropping and the phone cutting out, he was told that it
was a specific design fault with the phone and that the company were aware
of it. Now my phone (motorola t191) has finally packed up after it being
sent back to motorola 3 times and also 3 new ones from argos (all within
two years)
Argos was not helpful at all especially as the first time round they changed
the phone & gave me back my original sim card, all very well and good
I thought because I wouldnt have to worry about a new number etc, HOWEVER
when my phone died for a second time I sent took it back to Argos who
flatly refused to do anything as the sim card didnt match up with the
phone, even though I told them that it was a member of their staff who
had changed the set and not the sim (are you following this?) so after
a threat of the cib and consumer rights people they grudgingly handed
me a new handset, which lasted 5 months and then had the same problem
(it wouldnt charge) now my phone is only on when im out and about etc
so I wasnt using that much credit, however another trip to argos proved
unsuccessful and i went straight to motorola who were very helpful and
patient.
Now after 3 attempts with them, I am finally giving up on my loyal little
phone, and changing for something more reliable (if there is a phone that
is) I was thinking about going to kjc as my other half has had no problems
and a first class service ill let you know how it goes... Hannah
D ... 7 August 2003
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I purchased an a 460 samsug cellur phone
in late feb 2003. Two weeks ago I woke up in the morning and the phone's
screen read test mode . The phone no longer worked with
call attempts but was still functioning.
I called samsung customer service line and was assured my phone was still
working and only needed software adjustments. Now 2 weeks later I am being
told there is water damage and I must pay three quaters of the value of
the phone in repairs. I never swam, bathed with the phone, nor was any
liquid in contact with the phone. I ask now if none of the above has taken
place how dose this occur ? The answer I recived was rain . Now if calling
a cb in the rain destroys a $300 + cellular phone is this product not
garbage ?
The 'friendly' customer service rep than tells that using the phone in
the rain is common sense . Well samsung the common sense I have tells
me you ripped me off and care little about your consumer. I was accused
of being a liar , being stupid , and was refused any information on how
I could contact someone whom was of higher position . I have spent over
$1000 on samsung products in my lifetime and more than regretful for surredering
my patrinism . I am extremley disapointed and phoneless now thank you
'freindly' people at samsug.
Michael s w Thomas - Toronto... 9 August 2003
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Went to 'KJC' to upgrade my phone for a Samsung A800,
their asking price was over £200 pounds, when I asked him what his
best offer was he said he could do it for £160, however, literally
over the road was 'The Link' where I bought the exact same phone for £130
why the huge price difference?
Hannah D ... 13 August 2003
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i feel as though im being messed about.
im on my second year with my phone on contract,this phone i have at the
moment is a samsung t100 i had it for 9 months when the screen started
flickering and i couldn't use it.i sent it away to hayes technology centre
4 times in the last 3 months, every time i got it back within a couple
of hours it was doing the same thing again.hayes told me it would have
to be referred to samsung,whom i got in touch with last month but they
have not called me back,i have rang them 5 times and im getting nowhere,
they keep passing the buck,im am still paying them contract fees due to
a friend lending me theyre phone.i would be very grateful if you could
help. this is my ref no that i have had all year 81003XXXXX.
Kelly Ferguson .. 16 December 2003
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my complaint is my husband and I gave our
daughter money on her 18th birthday to buy a phone. she
purchased asagem flip phone. the phone was faulty so she took it back
to the vodaphone shop. they have now exchanged the phone 3 times since
buying it at the end of august they have now told my daughter she can
change it for a phone of the same amount they have only one phone in the
shop for this price and it is a nokia but she does not want this phone
and asked for a cheaper phone she did like but they said no and they will
not give a cash refundon the extra amount of 30 please tell us where we
stand
Jackie Shreenan ... 30 December 2003
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