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Although
it is obvious from reading all the correspondance on this matter,
that the company clearly have some issues to address in regards to their
level of service, I find it only fair to say that I have used
the Kilt Hire Company many times and they have always been excellent.
We used the company for my brothers wedding party to get kitted out and
there was absolutely no problems what-so-ever.
It is sad to see that Mr and Mrs Hankin had a terrible experience, causing
stress and upset around what should be a exceptional occasion. It appears
that there were mistakes made on both sides, however there should have
been more concern shown by the Kilt Hire Co in my opinion.
Driving a van to St Andrews to rectify a mistake made by the company is
hardly exceeding expectations. I don't think you should be seeking too
much praise for that gesture, when a few other small attentions to detail
could have prevented this situation. Andrew James ... 24 September
2003
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I found it very interesting to read the
comments made on the kilt Hire Co. It sounds like Mrs.
Hankin had bit of a nightmare with her,and her party's, arrangements.
However, as a valued, returning customer of the Kilt Hire Co. I had to
double check that it was, indeed, the same hire company. I have
found, time and again, the service provided by the kilt Hire Co. to be
efficient, accurate and of exemplar standards.
It is, indeed, a shame that things were far from perfect for Mrs. Hankin,
however, I can only say what a great job they do and how Mrs. Hankin's
experience must have been a one-off! Kilt Hire boys (and girls), keep
up the good work!
James Wilson ... 27 November 2003
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I think the company involved had plenty of time to respond to the customers
letter. To say that they didnt have enough time when four weeks has passed
is a bit of a joke. Lisa-Marie...14 November 2002
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Your wedding is the most important day of your life and takes a lot of
preparation and these people seem to disregard that fact. If you live
by the golden rule of retail the customer is always right you would not
have this problem. Emma Hanlin... 14 November 2002
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for Mr & Mrs Hankins comment on 13 November 2002. |