|
|
I
have ordered many times from Ideal World and have NEVER had a problem.
Mistakes are bound to happen occassionally, it is after all a
human failing, we all make the occassional slip. I have always been pleased
with the quality of the goods and the speed of delivery. Well done Ideal
World.
Sheena McCulloch...3 January 2003
---------------------------------------------------------------
I placed an order for the wine making kit which
was a pick of the day - presenter stated once made it
would be ready for xmas - not this batch the product arrived broken as
stated in other e - mails. I rang and rang the customer services line
each time holding for over 15 mins when finally being able to speak to
a customer service rep they were very rude and could or would not deal
with arranging a replacement after many calls. I finally got someone to
order me a replacement this item arrived 3 months after i had placed the
initial call to say the item was defective- i must have spent the same
amount in money as the item trying to chase up customer services
sj collins...5 February 2003
--------------------------------------------------------------
Ideal world shopping channel on sky are tha WORST
company I have EVER had to deal with and I cannot believe
such a RUDE, IGNORANT, company have the right to advertise on sky. I have
been having a nightmare with the company since Febuary the 14th. they
have STILL not refunded my money correctly even though they have had the
product back, and will not contact me about this even though I must have
sent about 50 Emails to them regarding this-UNBELIEVABLE!!!!!
Tracy Kortlang...17 April 2003
----------------------------------------------------------------
I was absolutely horrified when I witnessed "Whatters"
selling ammolite jewellery (a Canadian Product) inset with IVORY ! I
should have thought that there was enough suffering in this world without
shopping channels selling goods made from the suffering of elephants and
other animals and who knows what else. I complained by email but never
got a satisfactory response. A lot of their jewellery is sourced in Mexico
where the people are paid next to nothing for their labours (I know as
I visit regularly). No wonder the jewellery is so cheap as the labour
used to produce it is also cheap !!
Karry Gardner (Mrs)...25 May 2003
--------------------------------------------------------------
I have ordered several items from Ideal world and
although there was a problem with a few deliveries they sorted them out.
QVC on the other hand I found to be rude, unavailable to contact
and delivery service apalling. I answered the door one morning to find
that a parcel was left in the hall and I was home and doorbell not rung.
When I queried this he told me that they just leave the parcels otherwise
they don't get paid for the delivery! I was horrified. They finally said
they would investigate the missing deliveries - just left outside the
building apparently!!! and told me it was tough! By this time, a year
had passed and I couldn't even claim from my credit card which I think
was QVCs plan. I an several £1000 out of pocket from dealing with
QVC. I would not recommend them to anyone. Anne Kerlin ... 6 June
2003
--------------------------------------------------------------
My complaint is all so similar - the length of time
taken to receive goods. But now an even BIGGER problem
is the fact that all calls are now answered in INDIA - IDEAL WORLD should
clear off and try and sell their goods there - as obviously all those
staff in Peterborough will be out of jobs - a rotten shame for this country,
something should be done - I shall certainly not be buying anything more
from them - they have lost a good customer - hope all of you will follow
suit. Jane Walton .. 25 June 2003
---------------------------------------------------------------
Thanks for this info on ideal world found in error
trying to pick up their web site to trace an order i have
not rec'd.What is their official website address as the one they gave
me on the phone will not come up which is making me suspicious i am waiting
on an expensive order my nerves now jittering will i ever see it!! Needless
to say my bank a/c has been debited. If anyone can help i would be very
grateful. Just as a note of interest ideal world has recently launched
a sister channel 24 hrs tv called create and craft.THANKS IN ADVANCE judi
Judi Barnsdale ... 3 July 2003
---------------------------------------------------------------
I had never heard of Ideal World or Ideal TV before
now and DEFINATELY never bought anything from them or
any dealings with them. I first heard of them when my credit card statement
showed up with a mysterious £1000 payed to Ideal World!!! I am stil
trying to sort the mess out. Mmdidcote .... 23 July 2003
---------------------------------------------------------------
In response to Anne Kerlin who praised Ideal World
and trashed QVC I can only assusumed that she has a stake
in Ideal World! I to have had bad servis and quality from them, and i
can't now find the website that i have registered on to see if they really
have refunded an item,also i have never recieved a returns label just
blank,they said to just peel that and write in the address! some channel,QVC
anyday. Carol Trenbath .. 7 August 2003
---------------------------------------------------------------
I ordered over £100 worth of craft items.
Were told they would be delivered in 14 days and the first few
were delivered 5 weeks later - the money was taken out of my account when
I placed the order, after phoning 5 times I eventually received 2 more
items - now 8 weeks after my order. 2 Items were still missing and I was
told they must have been lost in the post, after phoning 3 more times
I was told that 1 of the items was lost and it is now out of stock so
they will refund me and I received the other - now, nearly 3 months later
- i still haven't had all my items or my money refunded from 1 returned
item and the 'lost' item.
if I lost so many things in the post - I would be concerned. Customer
services are terrible - very rude and not helpful at all. The service
all around is absolutely awful and I will never buy from them again. They
don't even have the courtesy to respond to letters or let you know of
any delays all they want is your money and forget the rest ! How they
can still be in business I don't know
Donna Williams ... 17 August 2003
---------------------------------------------------------------
I recieved a diamond pendant, which looked like
it had come straight out of a Lucky Bag. I returned it
immediately, along with a strongly worded letter. 4 weeks later I recieved
a refund, but only after numerous (non-free) telephone calls and e-mails.
Never have I spoken to a bigger bunch of under-motivated and lazy people
as their Customer Services personel. I will NEVER use them again, and
would advise all others to stay well clear of them.
Gary Hodgson ... 16 November 2003
==========================================
On 28th june this year i ordered a ring from
ideal world shopping channel on sky. The money for this item
was deducted from my debit card 2nd july, 4 weeks later the item had not
arrived. So i phoned the customer helpline which took all day to get through,
and was told the item had been sent out 13th july i should have recv'd
it by 20th july and they would be in touch with me next week. No one got
in touch so i had to take all day trying to get through to customer services
again, told looking into it, was sent a form to fill in claiming i hadnt
recv'd item and if i did i would send it back. Said money would be refunded
in 10 days, it wasnt so had to phone again numerous times got through
was put on hold for 15mins then cut off.
I was furious by this time and phoned orderline which i got through to
straight away and put in a complaint, then someone did phone me back said
had no record of my calls and no letter that they had sent me and i had
sent back, this was 15th august and it is now 27th august and i still
have not had my money refunded yet i just do not know what to do now.
I cant afford to keep phoning them. i will never view their channel again
and they have now lost my custom. Hazel Cairns...27 August 2002
-------------------------------------------------------------
Thought you might like to know that I received another telephone call
today, 28 August, informing me that my order was despatched yesterday!
So... the customer complaints rep who phoned me on Saturday last, 24 August
was lying!.
Hazel, if you read this, try faxing
them - fax no 08700 700 803. The call I had today was in response to a
fax. You could also complain to your local Trading Standards Department
- telephone number in the directory.
regards Graham...28 August 2002
------------------------------------------------------------
E-mails to the company don't seem to get through
either! My bank account has been debited twice for the same
order (received OK), but so far all attempts to contact customer services
by e-mail or 'phone have failed. I'll try faxing next. D Drummond....29
August 2002
----------------------------------------------------------
Another update!
6 September today and it has still not arrived. I have faxed and
emailed Ideal World and await a reply. The Independent Television Commission
have told me that in the absence of "widespread failures" they
have no grounds to investigate my complaint. Graham Price...6 September
2002
-------------------------------------------------------------
Please send my refund of £14.99 for
order No. or2178565 or I may have call on a solicitor... R Grindle....29
August 2002
-----------------------------------------------
Bought goods from ideal world they were
defective sent back as directed with cert of postage. They first said
lost in their system then denied getting it. Ii was told to claim off
royal mail who only refunded a small percent of the cost of goods. Emails
and letters to idealworld are never answered, customer services are of
no help at all and refuse to forward call to a senior member of the management
team. I will never buy from this place again, buyer beware.
J.Holgate...31 August 2002
--------------------------------------------------------------
I know exactly how these people feel.
I ordered an item from Ideal World and it took 4 weeks to arrive! Another
2 craft items I ordered from Ideal world took 5 weeks.
I really do not understand what takes them so long for delivery, and the
way the goods are packaged as well is terrible!. Like Graham I regularly
shop with QVC, the longest and item has taken to arrive was 7 days and
the quickest was 2 days.Ideal world really need to sort themselves out!
Pam...31 August 2002
--------------------------------------------------------
On the 11th July I ordered a laminator and shredder.
Ideal World took my money out on the 16th July. I have phoned them
on the customer help line (not realising that it was charged at national
rate) many times with the same result as all are lines are busy. i finally
got through and they told me they would send out a non receipt form. that
did not arrive so i had to ring again. finally received the form on the
20th of August sent back the same day and faxed. i have still not received
the goods or a refund or a reply. I will not be ordering from them again.
Pauline Ellis...2 September 2002
--------------------------------------------------------
Around three weeks ago, I ordered an audio tape
from Ideal Shopping Direct by phone. The sales girl took my
debit card details then at the end of the call advised that postage and
packing would be £3.99. I felt this was excessive and made it totally
totally clear that I did not want to proceed and that the order was cancelled.
The sales girl accepted this.
A few weeks later, the audio tape arrived in the post. I checked with
my bank and discovered that Ideal Shopping and gone ahead and taken money
out of my account. I immediately called the company and was repeatedly
told I would receive a call back. I never did. I was eventually given
a freepost address to return the tape. I have now retunred the tape. I
have today been told that it will take up to 14 days to credit my account
back. Darren, Bedford...7 October 2002
--------------------------------------------------------
For a start 0870 isnt a normal prefix for a telephone
number. It would send alarm bells to most people who would
then ASK. It looks nothing like a freefone. As for all the complaints,
you obviously seen something you wanted to purchase on Ideal World that
you couldnt get on QVC and you shouldnt expect the same standards as QVC
has a long history and a bigger everything - call centre, warehouse and
FREEFONE number... I havent shopped with Ideal World but I do my homework
and research a product to find it cheaper elsewhere and you usually can.
MagniTwit... 9 October 2002
--------------------------------------------------------
I know all about Ideal World - probably more so
than any of you, as I have ordered a lot from them. I can hereby
confirm that they have degenerated into a complete shambles. There is
no customer services standard at all and when you do complain to someone
"in authority", they are no better equiped to help you. My list
of compalints and the disgraceful way I was treated would take far too
long to go into here, suffice to say that they won't survive for much
longer if they don't sort themselves out and bring themselves into the
21st century.
Neil Matthews... 10 October 2002
-------------------------------------------------------
Personaly I think Ideal World does sell some good
priced items although some are the exact opposite, some good,
some bad.
Bob... 27 October 2002
--------------------------------------------------------
I worked for Idealworld as a camera op and
knowing how the company is run, well lets just say that they treat the
customers with the same respect as the staff, stick with QVC they know
what their doing!!!!!!!!
Rob Kid...28 October 2002
--------------------------------------------------------
I sympathise with you all. I had a very similar
situation. Ordered an item on 3/8. Money debited 6/8. Still
no delivery 30/8. I too spent hours trying to get through to customer
services and eventually phoned the order line. I was told that there was
no problem with the order and that I should have received it within 14
days. I was promised someone would call me back the next day, but guess
what? No-one called.
Phoned order line again a week later and was told to email my complaint.
Order finally arrived 23/9. Nearly 2 months!! I was really angry. Before
the parcel arrived I had even called my credit card company to see if
they could retreive my money and was in the process of completing forms.
I was so angry I was ready to call Steve live on air for a "chat".
I was determined not to be rude but to definately embarass him.
All that rubbish he spouts about putting the customers first. I wish he
would read this little lot! If anyone else has a problem I would recommend
that this is an alternative course of action. I bet things would be sorted
out alot faster!
P.S. One thing I did discover is that there are only five lines open
to Customer Service and no hold system which is why you get cut off. The
order line has over one hundred lines AND a holding system. Now tell me
where Ideal Worlds priorities lie. Jo...29 October 2002
-----------------------------------------------------------
This is the second time i have had to put a complaint
into this so called shopping channel once this complaint is settled they
will get no more business from me.
this firm are slowly putting themselves out of business, and the sooner
the better. Mrs Hendry... 1 November 2002
-------------------------------------------------------------
I placed an order for an item on the 21st of October.
It is now the 6th of November and I still haven't recieved my product.
The product I ordered was a peel therapy and wic treatment
(item no. 210 644, Price £44.90). I have tried the 08700 number
7 times in the last week, but no avail.
Everytime I phone I am told they don't know whats going on and they would
try to find out. This is just a stalling tactic as I haven't recieved
one phonecall back telling me whats going on.
This e-mail is my last resort. I want to know - Where is my product and
why won't someone tell me the real reason why it hasn't arrived yet? I
have waited more than the 7-10 working days thing. Naseem Akhtar...
6 November 2002
---------------------------------------------------------------
Ideal World? I purchased a product,
which was delivered faulty. It took them 10 days to collect it, and three
weeks later I have no replacement or refund. Customer services, when I
can eventually get through, are worse than useless. Trading Standards
are shortly being contacted.
William Preston...4 December 2002
---------------------------------------------------------------
On 16 November I placed an order to the value of
£42.15 and the money was removed from my account on 19 November
but now on 12 December these goods have not arrived.
Despite repeated telephone calls and promises that customer services
would phone back, I have had no communication or explanation from your
company. I requested on phone to have my money returned but still no reply.
I have always shopped with QVC and had no problems. In view of complaints
with similar problems, I feel the police should be informed as you appear
to be taking money under false pretences. Mary B. Galbraith...11
December 2002
--------------------------------------------------------------
Having been a satisfied customer of QVC for a number
of years I am appalled at the lack of customer service I have encountered
from IDEAL WORLD TV.
I placed an order on 23/11/2002 and to date have received nothing.
I have placed hundreds of call to their Customer Service line only to
be answered by a pre recorded message telling me to ring back later. Yes
I know I am paying for each and every one of these calls.
I have phoned their order line and have been answered immediately but
they refuse to help other than to advise me to continue to call the Customer
Service line or email. My emails have gone unanswered also.
I am at a loss as to know where to go from here.
Has anyone got any suggestions? Eileen M Lynch ....16
December 2002
--------------------------------------------------------------
TOP OF List
|