I was also a passenger on swl721 tranjet to
rhodes 15th may 2002.
After the intial 2 hour delay on the outward journey, we thought
the holiday week itself was ok.
When it got to transfer time on the way back i noticed a delayed flight
note on the reps paperwork for the flight from manchester that we should
be boarding. I questioned her about it and she said " you can expect
up to 12 hours delay but we're working on it"
Duly packed off to the airport to find 2 other flights, one to standstead
the other to gatwick delayed. Reps with no information played games with
us all pushing us through passport control where it's difficult to get
back out from to question them further.Our flight should have taken off
at 11.45 on the 22nd may.
After lots of heated discussions to try and get refreshments out of them
we finally got some around 4 am i think at this time the gatwick people
boarded a plane and the other two sets told a larger plane is on it way
to take both sets of passengers.
That is apart from 28 others who were told that they would be put up in
a hotel.i was one of the 28 who were then taken to a 4* hotel at around
6:30 am, to be told breakfast is between 7:30 and 9. We were then told
that a plane was on the runway at noon and should be out of the hotel
at 11. We rufused to board the transfer coach until we could verify that
that was the case with the airport. We were told that if we dont transfer
we'll miss it and have to find our own way back. We relented and arrived
at the airport to find no plane and had to wait another 4 hours before
a 24hour delayed flight from manchester finally
Arrived.they got us out of the hotel before noon so as not to incurr another
days charge. So on a 170+ seater 28 finally got back to manchester, in
all around 17 hour delay. Since 23rd of may i have phoned golden sun every
day and nobody answers the call, finally got through to be told to phone
the complaints number.
I duly did for another week with no answer so phoned the booking number
again and gave my details for the delayed departure paperwork for the
insurance claim. Today is the 18th june and i still haven't received it.
Steve Lord.. 18 June 2002
It's now 5th July and I still haven't received
my confirmation of delayed departure.
Steve lord... 5 July 2002
Golden Sun claimed to offer us "a holiday to
remember".. now I wish we could forget it. They have offered
£40 per person, not as compensation, but as an offer of goodwill.
Not bad considering it has taken them almost 12 months to agree that there
was something wrong with their service.
Mrs. A. Corbett..5 August 2002
We travlled in Sept 2001 to Rhodes with Goldensun
and stayed at the Koala Hotel in Kolymbia. The food at the hotel
was apalling and the hotel and facilites very basic. Alhtough we paid
to go half-board, we ended up eating out each evening due to the bad food.
The rep there also had a fight with a hotel resident. I will not use Golden
Sun again. We paid a lot of money for a disappointing hotel. C Long...10
I have been on holiday with golden sun several times
and what i am reading here really is just a moaners.
Can i ask how much did you pay for holiday as this will reflect in what
you get. As i said been on holiday with golden sun about 7 times the reason
being they are cheap and the accommodation is okay with the price i paid.
Basic studios with shower toilet and maybe with cooking rings.
With regards to transjet flights i went twice with them, 1st time 12 hr
delay going to lefkada and a 6hr delay on the way back - i received a
light meal and found the reps okay considering people were screaming (what
is that going to get you , nothing). and the second time we had a couple
of hours delay but that was okay extra sunbathing. i have been on holidays
were we have spent over 2000.00 pounds each and it was not what we expected
and that was with a larger company. but when you spend about 250.00-300.00
pounds for two weeks, what do you expect 5star hotels you could not even
get that in the uk.
I will be going on holiday with golden sun again as i have booked 3 holidays
with them this year as i think they are a good company
Ruth ...15 May 2003
Our holiday in Sidari (the Elena) was a nice break.
That said we had to be tolerant of so much - others would be less tolerant.
I wish to point out that the bar, pool and dining facilities
at the Elena are excellent. The publican, staff and cooks worked very
hard to make our stay enjoyable. They encouraged a good attitude and were
genuinely caring and sympatric. The publican actively encouraged complaint
with regard the owner.
My complaint is four fold. Firstly previous complaints
on the issues I will raise have seemingly gone without action. Golden
Sun's acceptance of conditions and lack of response to genuine complaints
is unacceptable to all those at the resort during my stay. The lack of
prior knowledge, mosquito intolerance and the unacceptable turning off
of the water are the main issues. Your Rep was embarrassed when she encouraged
us to complain because she was sick of hearing the same complaints time
and time again. The situation has been on going since before June. Her
warnings were genuine; rare in the industry I guess.
Secondly, the owner of the complex is an arrogant, unsympathetic
and monopolising SOB. He neither explained the situation regarding the
need to turn off the water nor was he overtly sympathetic to the problems
it subsequently caused. I suspect he relished periods when the water was
turned off because clients had to resort to buying water from his shop
in order to bathe, brush teeth, flush toilets or prepare food / make coffee.
Thirdly, considering the mosquito situation is so bad
all who arrive are ill prepared for the first night in their accommodation
(most arrive when shops are closed). It is not until they have been severely
bitten on the first night that they have to spend quite a bit of money,
again from the owners shop, on anti mosquito 'plugins', sprays and repellents.
All repellents left in the room by outgoing occupants are seemingly removed
prior to the arrival of the next clients. This indicates a complete lack
of care by the owner. During our stay two ladies needed medical treatment
on the first day after arriving the night prior for severe infections
from mosquito bites. In addition a couple cut short there holiday because
they could not cope after having been bitten. You Rep did inform all when
she had her meeting the following midday; unfortunately too late for those
that had suffered bad reaction to bites. You will have heard of the recent
death of a lady after her holiday in Sidari as a result of an after infection
from mosquito bites.
Finally, had we been warned before leaving the UK about
the mosquito problem and the situation regarding water in Sidari we would
not have been deterred from going on the holiday but we would have been
more prepared for our first night and would have been for tolerant regarding
the water situation. The fact that it all was a bit of a shock made it
less acceptable; especially for those unfortunates who got eaten alive.
Holidays were ruined as a result of your inaction.
Vincent A Scott ... 15 August 2003
To be fair, G.S has some decent accommodation
but it does depend on what price you pay, you pay peanuts you get monkeys.....
Also, would be worth keeping in mind that Greece is NOT England in the
sun, so standards are going to be different. If you tend to be on the
fussy side, it might be best only booking "A" class hotels or
paying a little more if you choose self catering, trust me, it will save
a lot of tears in the end for yourself and the rep.
Anon ... 9 September 2003
I have returned home after being on holiday
in Crete with Golden Sun after 3 days. We woke up to find
massive cockroaches all in our clothes and around the door to our room.
we had been sold a trip to santorini island on what was supposed to be
a luxury liner it was anything but. Every woman on the ship was ill for
the 4 hour journey there and then on the way back. we called a number
in Greece only to be passed from person to person cause they were greek
and didnt have clue what we wanted. we saw our rep on day 1 and never
again. it was filth the apartment block and the bloke who ran it thought
it very funny when the roaches were running up the wall in the bar, especially
when he was cooking and preparing food in there!!!! i would never recommend
crete, golden sun agin. The apartments were the penelope in stalis. the
transfer time in their brochure states 1 hour it took us 3. be prepared.Stacie
Elson .. 14 September 2003
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