E
BUYER
Read Consumer Comments Here
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Yeah, we've been bitten too, i
won't bore you with the details. I feel sorry for your inconvenience, and the
trouble you seem to have had but i do feel that if ebuyer
did not find a fault on the motherboard then what else can they do ??
give you a new one when there might not be anything wrong with it at
all. To Submit your comments: Return to Ebuyer Dedicated Page Complaint I to have had similar problems,
I have used ebuyer for a number of years and I decided to upgrade my
son's system, so off went my order for new mother board and processor
and memory and graphics card. When it all arived I installed it all
and it would not run properly so it all went back, the faulty mother
board and processor were changed and the other items were returned. I've just had the same problem
and they won't to anything about it, E-buyer has to be the worst company
on the net! To Submit your comments: Return to Ebuyer Dedicated Page Complaint I've used Ebuyer for the last couple of years.
The prices are almost impossible to beat, delivery times are excellent.
I have not been without problems, a couple of defective memory sticks,
graphics card, cooler and although the RMA procedure could be quicker
and rarely the 7-10 days as advertised, I found it overall satisfactory. I have used this company and their
next day delivery has never happened! I'm new to eBuyer and now wish I had checked
this page (and others!!) first. I have been using ebuyer for a couple of years and have found them generally excellent in price and service. A couple of years ago I bought a hard drive from Dabs and it took over 21 days to be delivered. ebuyer have never been more than the three days advertised. My only complaint is that a printer I bought came without a power cable. J. Gray...10 July 2002 "I have used ebuyer numerous times
to purhase components for my system. I have to say I
have never had a problem returning defective items. In particular I
ended up with a defective Relisys monitor - a replacement was arranged
for the next day - when that too proved faulty I decided to change manufacturer
and ordered another monitor from ebuyer. - They took the defective one
back (no problem and no postage)I received a refund on the original
purchase fairly pronto and the new monitor arrived in a couple of days. To Submit your comments: Return to Ebuyer Dedicated Page Complaint I'm in the same boat, bought
a gf4 video card, went faulty, spoke to asus the manufacturer, they
confirmed it was a warrantry return, ive now been waiting 35 days, they
dont reply to any emails, as usual they are great at taking your money,
but try getting it back. I would not recommend anyone uses there service. E-buyers customer service is awful.
I have waited 5 days for a supposedly overnight delivery and no-one
seems able to tell me why it hasn't been dispatched. I hope they go
bust soon and give us all a break. I've had the same kind of problem with them
for the last month or so. I bought two graphics cards (one for a
mate) and they were both faulty. After much hassle with their tech.
dept they agreed that I could return them. They checked them out and
they were faulty, but then they have to go back to the supplier. I don't
understand this at all. They've sold me faulty goods, they should replace
them. I've had the same kind of problem with them for the last month or so. I bought two graphics cards (one for a mate) and they were both faulty. After much hassle with their tech. dept they agreed that I could return them. They checked them out and they were faulty, but then they have to go back to the supplier. I don't understand this at all. They've sold me faulty goods, they should replace them. If I wanted the hassle of sending them back to the supplier, I'd buy the cards from them direct. I also had the problem whereby they wouldn't give me a contact name or number. I'm about to write a letter to their MD, and after that I'm seeking legal advice. I'll have been without a working PC for 2 months and it's just not good enough. Dave 7 August 2002 In the past year I've purchased a number of hardware items from various sources on the internet. In my opinion, while competitive on price, Ebuyer has the poorest level of customer service I have experienced. On the 9th July I ordered a motherboard, CPU and Graphics Card. The order arrived on time but with a different (inferior) Graphics Card. I raised an RMA request using their online facility, but it took repeated e-mails before an RMA number was issued. I was also told that I would have to pay the postage to send the card back to Ebuyer, even though they sent the wrong item. Once returned, It took another series of e-mails and phone calls to Ebuyer before a replacement was ordered. I finally received the correct card on the 29th July. Despite my previous experience, I ordered another 13 items from Ebuyer at lunchtime on the 7th August, opting for next business day delivery as I would be away on business the following 2 weeks. The items were all in stock when I placed the order and there was nothing to indicate that I would not receive them the next day. Indeed that afternoon the order status was 'awaiting dispatch'. Needless to say I received only 1 of the 13 items (a pair of cheap speakers). The other items were never dispatched. On the 9th AUgust I phoned Ebuyer to find out why the complete order had not been delivered. After waiting in a queue for 20 minutes I was able to get through to a customer support representative, who said that there was a backlog of shipments and that my order would be delivered the following week. When I said that I would be away for two weeks and would not be able to take delivery he offered to cancel the undelivered items. This I accepted, but later found that I had been charged £10+ for next day delivery for a set of speakers costing less than £12. I would have been cheaper buying the them in PC World !!! I won't be using Ebuyer in future. They may be cheap but the level of customer service is deplorable. To get anything RMA'd you appear to have to bombard Ebuyer by E-mail or telephone before anything happens. Pro-active communication from Ebuyer is seldom forthcoming. If they have a delivery backlog, why not tell people, either by e-mail or by a message on their site - other sites do. If Ebuyer keep this up they won't have any customers left... Brian Livingstone...9 August 2002 I buy from ebuyer on behalf of my company. There is no doubt that their prices are amongst the best in their field. when everything goes well, they're fine. But hit a problem, and you're shafted. Don't bother trying to phone them unless you own BT shares, or your parents pay the phone bill. Any savings you made will dissapear here in BT charges. The number of times I've paid for next day delivery, and not got it are numerous. Admittedly, they refund the carriage if you can be bothered to sit on the phone for about an hour. There are many good PC component suppliers out there. Pay a quid or
so extra, and buy from them. You'll be so much more happier. Paul
Rodgersn..14 September 2002 I too have a similar problem today. A
couple of weeks ago I purchased 2 x 128M DIMMs. They were both faulty
and indeed looked used when received. I got an RMA from them and we
returned the DIMMs. That was 2 weeks ago. I have sent 3 eNotes on their
site and tried to ring numerous times. The 3 eNotes are still unprocessed
and in spite of sending registered post, the status on their RMA shows
'Awaiting' suggesting they have not received the DIMMs back. I wish
I could speak to someone there, but I can't get through. I've had a similar problem to this... My motherboard obtained a fault and has since been returned. This was
then tested and found faulty but for the replacement on warranty, ebuyer
had to return it to the manufacturer(Asus). This was done on the 3rd
September 2002 and i was told this process could take up to 28 days.
28 days passed and i contacted them again. After waiting a week they
told me it had been sent on the 12th of september. The correct 28 days
have since passed now and im still waiting a response from the company. right everyone! absolutely the WORST customer service ever and products that dont work too! Steve... 1 November 2002 I have had similar, and numerous problems
with Ebuyer's returns system. On the last occasion,
I emailed and wrote to the MD of the company, in addition to other letters
and emails, but received no reply. The main problem was that I had returned
a faulty ADSL modem, but Ebuyer denied receiving it - fortunately I
had sent it by Royal Mail Special Delivery, so it could be tracked.
A few months ago I purchased an Artec
32X CD-Re-Writer ( from ebuyer and I had problems with
this drive from the outset with burn failiures on about a third of attempted
writes. Initially I believed the quality of the media I was using may
have been the cause so I didnt do anything about it for a while. Clearly this system is NOT working, and whether this is intentional
or not is one for the cynics to debate, all I want at the moment is
a working drive that I paid for months ago!!. As it stands they have
had 50 days to deal with this since receiving the drive back from me
and I am still waiting. I have been more than patient but that is at
an end. I have spent several hundreds of pounds with ebuyer this last year
and hope to continue doing so, but if it to have waited this long and
my return is still NOT sorted out then I have consider looking elsewhere. |