E BUYER
Read Consumer Comments Here

 

Yeah, we've been bitten too, i won't bore you with the details.
The only way to get this lot to take notice would be to serve them with a county court summons. Should they choose to ignore that, then you have judgement!
Suggest switching to insight, slightly more £moola buy you do have service.
Robert Davies.....28 January 2003
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I am having a similar problem with e-buyer. I ordered an ADSL modem from them and received a 10/100 ethernet card. I sent an e-note and got no reply. I then managed to get through to customer services after half an hour. They told me that they would make an exception and send out my modem(which I had paid for) before they received the wrong goods back. They said this would be confirmed by e-note. Incredibly I received a reply almost immediately, only to state that they would not action it until they received the wrong goods back. Hey who sent the wrong goods in the first place!!!

I have sent the wrong goods back, and have a confirmation from the post office that it has been recieved. Still their system still says not received and I have not got my modem. How do you get these people to respond to you? Graham Holmes... 11 February 2003
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I have bought several items from e-buyer and all have been faulty. i have been unable to contact them and when you do get through it takes about 1 hour. no replys to the enote system and no phone backs. no money back and no returns postage of £8 refunded. there attitude when i did get back to them was that of well it was cheap!!!!!!!!!!!!!!

i wouldn't say a £80 scanner was all trhat cheap. my advice to anyone who is even thinking of buying from them is DON'T SAVE YOUR SELF A LOT OF TROUBLE AND TIME AND GO SOMEWHERE ELSE.
Enrico.. 18 February 2003
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I feel sorry for your inconvenience, and the trouble you seem to have had but i do feel that if ebuyer did not find a fault on the motherboard then what else can they do ?? give you a new one when there might not be anything wrong with it at all.

May i ask how you know it is the motherboard and not something else, did you change the power supply as 1.4 athlons need at least 300W having the wrong power supply can damage the motherboard/cpu. I think there option of sending it to the manufacturers is right and fair. As for the cooler there is obviously nothing wrong with it so why would they exchange that, you can buy the sticky pads.

I myself had a motherboard problem sent the board back had it tested and a replacement back to me within 12 days, unlike you i kept my cooler and cleaned the old pad off and put a new 1 on it I will agree that it seems like there customer service could do with a brush up
Mr Veitch....15 May 2002

To Submit your comments: Return to Ebuyer Dedicated Page Complaint


I to have had similar problems, I have used ebuyer for a number of years and I decided to upgrade my son's system, so off went my order for new mother board and processor and memory and graphics card. When it all arived I installed it all and it would not run properly so it all went back, the faulty mother board and processor were changed and the other items were returned.

I had sent ebuyer lots of emails saying that the system still is not working properly, but with no reply, I wrote letters stating my dissapointment in the way I am being treated. It has cost me over £800 for a system that won`t work, plus the £18 spent to send the items back, plus the £14.08p charged to return the items back to me which should have worked in the first place. All I can say to who ever reads this is to stay clear of EBUYER.
A very disapointed customer.. Dave TEE.. 10 June 2002


I've just had the same problem and they won't to anything about it, E-buyer has to be the worst company on the net!
Al ....28 June 2002

To Submit your comments: Return to Ebuyer Dedicated Page Complaint


I've used Ebuyer for the last couple of years. The prices are almost impossible to beat, delivery times are excellent. I have not been without problems, a couple of defective memory sticks, graphics card, cooler and although the RMA procedure could be quicker and rarely the 7-10 days as advertised, I found it overall satisfactory.

When you purchase a PC in component parts you are expected to have a reasonable knowledge of the inner workings of a system. Saying "It doesn't work properly" falls someway short of being able to determine the problem.
You haven't bought a complete system including the backup support. If you are not able to diagnose problems perhaps buying from PC World or similar would be a better option.

Sending the lot back and expecting Ebuyer to test all the components (almost build and test it for you) seems unfair on the retailer. I dont understand why you were billed £14.08 for return delivery for a mainboard and procesor. These items more than likely cost over £100 so qualify for free delivery (unless they weren't in fact defective in the first place!!).

If you buy online and you have problems, I would suggest trying a local PC shop to determine the exact fault before sending it all back and expecting Ebuyer to foot the bill for testing. It will work out cheaper (and quicker) in the long run. Chris Helmore... 27 June 2002

To Submit your comments: Return to Ebuyer Dedicated Page Complaint


I have used this company and their next day delivery has never happened!
Michael clarke... 3 July 2002


I'm new to eBuyer and now wish I had checked this page (and others!!) first.

My motherboard (bought elsewhere) crashed on me last week and I needed a quick replacement so I ordered one from eBuyer along with some DDR memory. I even forked out the extra 10 pounds on next day delivery.

When I got the package it turns out they sent me SDR memory instead and I'm now stuck in the returns process with the 'within 24 hours' response.I've sent copious emails requesting the Returns Manager's phone number etc to discuss a speedy resolution and haven't heard anything since.

I know I should have bought locally if I was in such a hurry but I'm not a rich man and eBuyer seemed the obvious choice; I expect good (or at leaset reasonable) service from a company but that's probably hoping for too much nowadays. Richard Barnes.. 5 July 2002

To Submit your comments: Return to Ebuyer Dedicated Page Complaint


I have been using ebuyer for a couple of years and have found them generally excellent in price and service. A couple of years ago I bought a hard drive from Dabs and it took over 21 days to be delivered. ebuyer have never been more than the three days advertised. My only complaint is that a printer I bought came without a power cable. J. Gray...10 July 2002


"I have used ebuyer numerous times to purhase components for my system. I have to say I have never had a problem returning defective items. In particular I ended up with a defective Relisys monitor - a replacement was arranged for the next day - when that too proved faulty I decided to change manufacturer and ordered another monitor from ebuyer. - They took the defective one back (no problem and no postage)I received a refund on the original purchase fairly pronto and the new monitor arrived in a couple of days.
Best of all they are Cheap !!!!!!" Paul Williams...3 August 2002

To Submit your comments: Return to Ebuyer Dedicated Page Complaint


I'm in the same boat, bought a gf4 video card, went faulty, spoke to asus the manufacturer, they confirmed it was a warrantry return, ive now been waiting 35 days, they dont reply to any emails, as usual they are great at taking your money, but try getting it back. I would not recommend anyone uses there service.
Paul Wray..7 August 2002


E-buyers customer service is awful. I have waited 5 days for a supposedly overnight delivery and no-one seems able to tell me why it hasn't been dispatched. I hope they go bust soon and give us all a break.
Mr Robb..6 August 2002


I've had the same kind of problem with them for the last month or so. I bought two graphics cards (one for a mate) and they were both faulty. After much hassle with their tech. dept they agreed that I could return them. They checked them out and they were faulty, but then they have to go back to the supplier. I don't understand this at all. They've sold me faulty goods, they should replace them.

If I wanted the hassle of sending them back to the supplier, I'd buy the cards from them direct. I also had the problem whereby they wouldn't give me a contact name or number. I'm about to write a letter to their MD, and after that I'm seeking legal advice. I'll have been without a working PC for 2 months and it's just not good enough. Dave... 7 August 2002

I've still not gotten working graphics cards back
(bought them in May) and I'm starting with Watchdog and moving on to Solicitors. They've annoyed me that much I'm now intent on putting them out of business.
Dave..2 September 2002

To Submit your comments: Return to Ebuyer Dedicated Page Complaint


I've had the same kind of problem with them for the last month or so. I bought two graphics cards (one for a mate) and they were both faulty. After much hassle with their tech. dept they agreed that I could return them. They checked them out and they were faulty, but then they have to go back to the supplier. I don't understand this at all. They've sold me faulty goods, they should replace them. If I wanted the hassle of sending them back to the supplier, I'd buy the cards from them direct. I also had the problem whereby they wouldn't give me a contact name or number. I'm about to write a letter to their MD, and after that I'm seeking legal advice. I'll have been without a working PC for 2 months and it's just not good enough. Dave 7 August 2002


In the past year I've purchased a number of hardware items from various sources on the internet. In my opinion, while competitive on price, Ebuyer has the poorest level of customer service I have experienced.

On the 9th July I ordered a motherboard, CPU and Graphics Card. The order arrived on time but with a different (inferior) Graphics Card. I raised an RMA request using their online facility, but it took repeated e-mails before an RMA number was issued. I was also told that I would have to pay the postage to send the card back to Ebuyer, even though they sent the wrong item. Once returned, It took another series of e-mails and phone calls to Ebuyer before a replacement was ordered. I finally received the correct card on the 29th July.

Despite my previous experience, I ordered another 13 items from Ebuyer at lunchtime on the 7th August, opting for next business day delivery as I would be away on business the following 2 weeks. The items were all in stock when I placed the order and there was nothing to indicate that I would not receive them the next day. Indeed that afternoon the order status was 'awaiting dispatch'.

Needless to say I received only 1 of the 13 items (a pair of cheap speakers). The other items were never dispatched. On the 9th AUgust I phoned Ebuyer to find out why the complete order had not been delivered. After waiting in a queue for 20 minutes I was able to get through to a customer support representative, who said that there was a backlog of shipments and that my order would be delivered the following week. When I said that I would be away for two weeks and would not be able to take delivery he offered to cancel the undelivered items. This I accepted, but later found that I had been charged £10+ for next day delivery for a set of speakers costing less than £12. I would have been cheaper buying the them in PC World !!!

I won't be using Ebuyer in future. They may be cheap but the level of customer service is deplorable. To get anything RMA'd you appear to have to bombard Ebuyer by E-mail or telephone before anything happens. Pro-active communication from Ebuyer is seldom forthcoming. If they have a delivery backlog, why not tell people, either by e-mail or by a message on their site - other sites do.

If Ebuyer keep this up they won't have any customers left... Brian Livingstone...9 August 2002


I buy from ebuyer on behalf of my company. There is no doubt that their prices are amongst the best in their field. when everything goes well, they're fine. But hit a problem, and you're shafted. Don't bother trying to phone them unless you own BT shares, or your parents pay the phone bill. Any savings you made will dissapear here in BT charges. The number of times I've paid for next day delivery, and not got it are numerous. Admittedly, they refund the carriage if you can be bothered to sit on the phone for about an hour.

There are many good PC component suppliers out there. Pay a quid or so extra, and buy from them. You'll be so much more happier. Paul Rodgersn..14 September 2002

Return to Ebuyer Dedicated Page Complaint


I too have a similar problem today. A couple of weeks ago I purchased 2 x 128M DIMMs. They were both faulty and indeed looked used when received. I got an RMA from them and we returned the DIMMs. That was 2 weeks ago. I have sent 3 eNotes on their site and tried to ring numerous times. The 3 eNotes are still unprocessed and in spite of sending registered post, the status on their RMA shows 'Awaiting' suggesting they have not received the DIMMs back. I wish I could speak to someone there, but I can't get through.
Ken Norbury....24 September 2002


I've had a similar problem to this...

My motherboard obtained a fault and has since been returned. This was then tested and found faulty but for the replacement on warranty, ebuyer had to return it to the manufacturer(Asus). This was done on the 3rd September 2002 and i was told this process could take up to 28 days. 28 days passed and i contacted them again. After waiting a week they told me it had been sent on the 12th of september. The correct 28 days have since passed now and im still waiting a response from the company.

I have contacted them but they haven't answered my actual question and give me some response that is nothing new to me or they don't return my question at all!

With no email support available, the telephone support is too expensive if not useful to take part in and they seem reluctant if don't bother to answer questions through their 'enotes' system it wonders whether i will be able to contact them regarding my motherboard replacement and be able to even get a response from them. You can't help but feel you have lost £125 worth of product through the companies lack of support. Think about it, you could almost say they've 'stolen' £125 off you, and there's nothing you can do but 'moan'.
Simon Paulger... 21 October 2002

Return to Ebuyer Dedicated Page Complaint


right everyone! absolutely the WORST customer service ever and products that dont work too!
Steve... 1 November 2002

I have had similar, and numerous problems with Ebuyer's returns system. On the last occasion, I emailed and wrote to the MD of the company, in addition to other letters and emails, but received no reply. The main problem was that I had returned a faulty ADSL modem, but Ebuyer denied receiving it - fortunately I had sent it by Royal Mail Special Delivery, so it could be tracked.

I am disgusted that Ebuyer's MD could not be bothered to respond to my letter. I assume he is buried under a pile of similar letters! I asked for the cost of returning the modem (£4.00) to be refunded, and Ebuyer agreed, but did not refund it.

I think the DTI should take action against Ebuyer. I also contacted Rotherham Trading Standards, but didn't get a reply from them, either! Collusion? Rod Theobald... 6 November 2002

Return to Ebuyer Dedicated Page Complaint


A few months ago I purchased an Artec 32X CD-Re-Writer ( from ebuyer and I had problems with this drive from the outset with burn failiures on about a third of attempted writes. Initially I believed the quality of the media I was using may have been the cause so I didnt do anything about it for a while.

It wasnt until I purchased some quality media and was still having the same problem that I realised the drive itself was probably defective and when the amount of failiures increased to over %50 I decided to return the drive.

I requested an RMA number (EXC49460) as 'faulty under warranty' with no problems and sent the drive back. They received it back on the 23/09/02, as confirmed in the returns status.

I waited the 14 days they stated that the return should be dealt with by and was curious as to why the returns status remained as 'not received', so I posted AN E-note (ebuyer's contact system) requesting info on this and when my return would actaully be dealt with.

No reply at all, so I posted another to a different department and I got a quick reply to this stating that their returns department is extremely busy and they are behind in dealing with them. Another week passed and on 09/10/02 my return was finally attended to but instead of just replacing the faulty goods they supplied me they said that they had to send it back to the manufacturer for return/replacement' and this could take up to another 28 days.

Now although they must have agreed the drive is faulty for them to be sending it back to its maker the returns status still showed no update to indicate this fact other than already stating that the drive had been 'replaced' when it has not, so I posted another e-note and again, no reply at all. Rather than waste more time psoting moe notes that wont be answered I let the 28 days pass, but still no news. I posted another e-note and not surprisingly it is still 'awaiting processing' a week after I posted it.

I have tried to send another but I now get the message that I have too many open tickets and I have to close one or more of them before I can open another. As I only have ONE open ticket!! all others I opened were closed weeks ago. I could call them but I am reluctant to waste money (6p per minute) on a long phone call, most of which will be spent waiting in a queue and will not guarantee this matter will be dealt with anyway.
Besides which, the e-note system ebuyer proudly employ is supposed to remove the need to contact them by phone.

Clearly this system is NOT working, and whether this is intentional or not is one for the cynics to debate, all I want at the moment is a working drive that I paid for months ago!!. As it stands they have had 50 days to deal with this since receiving the drive back from me and I am still waiting. I have been more than patient but that is at an end.

Prior to this I have not had a problem with ebuyer. The prices are relatively good and delivery is usually spot-on . But then I have not had to use their returns process before and I am disapppointed to say the least that it is, quite frankly, pathetic.

I have spent several hundreds of pounds with ebuyer this last year and hope to continue doing so, but if it to have waited this long and my return is still NOT sorted out then I have consider looking elsewhere.
M Kelly...12 November 2002
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I have receved products after cancelling order due to no response from ebuyer weeks after placing order. I have had orders were items didn't appear athough billed and never been able to get the money back. Tell any one you know with a PC never to use this compnay.
IT Consultancy UK... 15 November 2002
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