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I
sympathise with you as I have had similar experiences lately. Recently
I bought 3 memory modules and all were faulty, in fact it was obvious
that they were not new. Eventually I got a refund except for the £7.03
they charged for shipment which I have raised an eNote over.
What really infuriates me is that calls to their customer services cost
7p a minute and it usually takes 20 minutes just to get through. Why should
customers pay for their incompetence? Usually there's 12 to 15 in the
queue - that works out at around £1 a minute they're making.
Regardless of whether I get my £7.03 or not I will never ever deal
with Ebuyer again. Their customer support is the worst imaginable and
they don't deserve to be in business. Ron Davison....... 28
October 2002
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I have had the same experience and
will never use ebuyer again, as you cant even call up as they dont have
a number that conects you with a real person. PATHETIC !!! Angry
Customer... 4 November 2002
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I have dealt wit E buyer for years and now find
the service unacceptable.If you send receipts of postage
to their accounts dept they refund the postage to your credit card...
Ian Bebbington... 4 November 2002
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2 weeks ago i ordered 2 printers, they still havent
turned up, i cant get through to ebuyer on the phone they
wownt answere my enotes (which is a joke why cant they use email, its
amazing how one of the most prominant protocols on the internet isnt good
enough for them lol) they just sent me an rma, wtf is going on i dont
know, komplett is just as bad but at least they contacted me... dabs is
the only people that can be trusted....
rob... 7 November 2002
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Good to see im not the only one having problems
with ebuyer. I decided to build myself a new pc so i thought
i would see what ebuyer had to offer.I sold my pc to a friend and started
to order my new parts.
Everything was in stock so i got i t on next day deliverybut guess what?Nothing
came the next day,so iphoned ebuyer waited 20mins then got cut off.Has
this happened to anyone else?
Any way they had shown to have had the stock but they didnt really.Eventually
i got my parts and took them to my local computer shop where they assembled
it.A week later it kept crashing then it wouldent reboot so i took it
to my local shop and it was a faulty stick of memory so i sent it back.Any
way i got a new stick back in a week which was quite good,but guess what
things were running great then on the internet one night my computer crashed
and wouldent even come on.This time it was the procssor so im now stuck
with a borrowed 1.2 duron intead of my 2.0 athlon,bummer.
After paying another load of posting charges i got an email of them saying
the chip is scratched which defeats the object that its knackered so why
do i have to wait 28 days for a stupid replacement when they have plenty
in. The processor was faulty from the start so now i fear the worst,they
will fob me off and say it was my fault and i done it.Its a shame that
the processor was causing me to blow memory.
Any way could anyone advise me of what to do next if they stuff me off
cause it means ive lost £82 so i would rather give someone a spare
bit of change then let them. Good luck to everyone else whos in the same
boat as me!!!!!!!
M ichael Larkin (cumbria)...12 November 2002
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I have suffered the same sort of problem
with E Buyer and will never use them again. Still awaiting an RMA for
a mispicked Item and all still show not allocated. John Proudlove..
15 November 2002
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My father previously bought a monitor and a psu
from Ebuyer. Both times the service was excellent, so
I decided to buy a new hard drive from them.
Big mistake. Problem number one: you can't sign up for an account of someone
else is signed up for an account at your address (and this includes previous
owners having an account). You are then instructed to email support to
get them to sort it. So I did. I get an email back saying support doesn't
exist anymore - they're using 'enotes' now. Which you have to have an
account to login and use. You're seeing the extreme loopy problem here.
I eventually logged in with my father's account and logged a complaint,
to which I got a pitiful one line reply to say that I could have another
account at my address now - despite the fact I clearly said that it didn't
bother me because I had an account access, and the point was this was
something that affected customers that DIDN'T have a cool father who let
them have account access, and what were they going to do about it? Wasn't
impressed.
Anyhow, ordered my hard drive on the 8th November. It was in stock, and
I was given a deliver by date of wednesday the 13th. Nothing. The money
for this left my account on the 11th, so there really is no excuse for
it to STILL not have arrived. I enoted them 24 hours ago and have so far
been ignored.
I am not impressed, and frankly wish I had the option to cancel the order
now. But after reading stories now, I suspect that getting a refund would
be hell, and they'll do what Eclipse did anyway - which was to not reply
to me until after they'd sneakily sent an order out after I specifically
asked them to cancel it. I won't be using Ebuyer again. I M Birchall..
16 November 2002
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I bought an ebuyer hard drive which ground itself
out after a few months. After two weeks RMAing they quoted
28days for a possible replacement
Paul... 20 November 2002
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To all these poor people who have been badly done
by from Ebuyer, I suggest you do what I am going to do
tomorrow.I am going to write, recorded delivery, to their Managing Director
and give him a good ear bashing about the pathetic state of his company's
so called Customer Service. Then I shall involve the Trading Standards
Office if I get no satisfaction. It has worked for me with a number of
sloppy firms before.Try it, and good luck!!
Nevill Falkiner Dip.InstAM...30 October 2003
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