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I
recently booked an car via easy car from 24/08 to the 27/08.
When I picked up the car I did not get any advice on the rental of the
car nor did they show me any damage or advise of extra milage charges.
On return of the car, mileage coverage was about 400 miles although they
charged me an extra £100 claiming excess mileage off 500 miles claiming
I had covered 800 miles. This was totally wrong and double the mileage
that I had actually covered. They claim an engineer is inspecting the
car to investigate for errors but apart from this, all I can do is write
in (although there isn't any proof I can provide)
mandy perez ... 27 August 2003
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I have received a similar level of service from
easy car as I beleive many others have. I intend to take
legal action against them and am interested to know if anyone else feels
this way. They have a total disregard for customer service which I think
stems from the fact that the staff are badly trained and have no loyalty
to the company or their work.
Marcus Bryan ... 19 September 2003
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Two and a half weeks ago I tried to collect a car
I had reserved 3 weeks prior. On presenting my rental
agreement to the representative I was greeted with a "Sorry no cars
left". I soon learnt that there was no car for me to collect and
when I asked what could be done I was told I would have to phone customers
services for a resolve as he wouldn't be able to help me.
My mobile phone isnt set up to make premium number calls so when I asked
to use the phone at the location I was shocked to learn there wasnt one!
My only option was to make the 45 minute journey home and make the call
from my landline. Any hope I had for a resolution was dashed when I was
informed from another customer that he had been to 3 branches over SW
London and all had run out of cars. He also told me somebody from customer
services had phoned him that morning to tell him his car couldnt be collected.
After many attempts to contact the customer services number, I eventually
gave up and had to frantically sort out the problems not having a rental
car presented.
The only way to contact Easycar is by emailing them which I did 2 weeks
ago and have not heard a thing. After reading everyones comments I realise
that I should expect a refund in months not weeks time and nothing more.
I will not be using easycar again and am making sure everyone I come into
contact with knows what a terrible service they offer. Kayte Turner
... 14 October 2003
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I wish I had found this web site before
I booked with EasyCar. My husband and I were over in the
UK from South Africa in Aug/Sept 2003. We hired a car from EasyCar Docklands
Branch. All went well until we dropped the car off before leaving for
a weeks cruise. There was no one at the Docklands Branch to receive the
car. Although a representative from one of their other branches was called
upon, he did not have access to the computer and was unable to receive
or despatch cars as normally done.
On our return to South Africa a week later I was amazed to receive an
e-mail asking me when I intended to return the car. My son eventually
resolved the matter (he lives in London). Unfortunately if you look at
my account the car is booked out to me up until the date I found out the
car had not been returned. Since then I have been charged 100 pounds parking
fine 45 punds congestion charges and 50 pounds admin fee all these fines
were incurred days after I returned the car. Fortunately I have since
been refunded however I hold my breath each time I receive an e-mail just
incase EasyCar decide to charge me again for someone else's costs.
Their support system sucks!!! and what scares me mostly is the fact that
it hightlighted the fact they had no idea who had their car for over a
week. I can thank God it was never used in a Bank Robbery. NEVER AGAIN
Allan Collard ... 2 December 2003
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================================
If you want the names of the person(s)
who sent you the e-mail, then try checking out the website
: easycar.custhelp.com. When you login, and look at the relevent ticket(s),
you'll see the names of the people who sent the e-mail eg ' easyCar
hater'....7 May 2002
---------------------------------------------
Try a free press release post at
http://www.prweb.com/releases/2002/7/prweb41315.php
Jack kybird...29 June 2002
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I rented a car last Thursday 17/10/2002
at 09:51, Booking Number XXXX-XXXX-XXXX-X, at your Bristol
St., Birmingham office. I returned it without damage before the end time
of 18:00 on Friday 18/10/2002. I checked my credit card transactions on
the internet and noticed that easycar.com had charged me more than what
was quoted to me. I would like to know why I have been charged an extra
£50 on top of the £26.37 that was indicated on my Rental Agreement.
Yong Keuk Lee.. Birmingham ..23 October 2002
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We would like to ask you
why we have not received any response from the complaint we sent you three
days ago regarding the £50 overcharge that you made to us last 19th
of October when we rented a car from your Bristol St. Birmingham office.
Expecting at least a reaction from you.
Yong Keuk Lee... 25 October 2002
Editor's Note: I hope
these postings are copies of what Yong Keul Lee has already forwarded
to Easyrentacar. In this instance, the postings have been forwarded via
the company's website
--------------------------------------------
I wish I found this site before my painful
and costly experience last weekend. easyCar does not know
the meaning of customer support. My two day rental was supposed to be
37 pounds but instead it came out to around 150 pounds. Avis or Thrifty
would have been cheaper.
I have sent several emails requesting names of people but here is their
latest response; "We are a web company and it is not our policy to
give out staff names We hope that this has answered your question."
Well easyCar, you can kiss...... Keri...8 November 2002
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EasyRentaCar have been driving me absolutely
crazy since this July 2003 when they took money from my
boyfriend's credit card for a parking ticket. Fair enough you may say
only, the parking ticket was successfuly contested at our end and the
ticket cancelled.In the meantime, Easyrentacar took 105 from the credit
card for a 80 parking ticket which, apparently, covers their 'administration
charges' as well. This happened in July and I have been trying to get
them to refund the money since then plus all the interest charged on the
amount for the last 5 months.
I now have no idea what to do. There is no-one to contact, they don't
reply to any e-mails that you send and there is no number to call. I can't
even seem to get hold of the Head Office address. Oh how I wish to bump
into Stelios on a train or in a restaurant! I'm sure he would be horrified
at the bad name his company is getting.Does anyone have any idea where
I can go from here?
Sarah Marsh...12 November 2003
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I am a friendly and open to new concept
type person. I thought EasyCar is a nice concept they
cut out unnecessary bureacracy, automate the booking, have a simple fleet...
I gave them a try. NEVER AGAIN!! They are as bad as it gets. They rithlessly
take advantage of you and then hide behind standard e-mail responses so
all complaints are left essentially unattended.
Peter..18 November 2002
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