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I
work for dixons and if the phone the customer purchased was
"broken" (use your imagination water damage, accidently run
over by a car etc) you will have your phone written off. Which in turn
you would receive a voucher to the value of the handset unconnected,-not
the subsidised price of a connected handst,- to buy a new phone. Which
if you then purchased a pay and go sim card could be used as well or be
given to a friend or relative as a present.
Andy, Essex 22 July 2002
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I too have had an ongoing problem with coverplan
for almost a year. my washer was unrepairable, they advised me to purchase
another and i would receive a refund for this. In December I purchased
a machine for £400 plus £198 for further breakdown cover.
I have written to managing director numerous amounts of times. have telephoned
and e-mailed but the same - no response. its ridiculous. terrible customer
service.
Carol, Sunderland....23 August 2002
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I have just looked at the above complaint
regarding Coverplan Insurance. I too had the same problem
with The Link, they refused to refund me my insurance, when I did not
upgrade my phone through them.
However, another problem has arisen in which my sister's mobile phone
was stolen. She had a an insurance with Coverplan and when she informed
them of how she lost the phone i.e. not realising she had left it on the
table at a coffee shop (when she thought it was in her bag) obviously
upon realising it was missing she went back to the coffee shop but no
one owned up to seeing it.
She then contacted Coverplan and received a letter a week later stating
that it was lost through her own negligence and that they will not be
replacing the phone. I do not understand the point of having insurance
if when it comes to paying out Coverplan will try and wiggle their way
out of it.
Naira, Wimbledon... 14 October 2002
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To any one who's,been to small claims court
over liquid/water damage in their mobile phone. Looking
for small l court case results. Love to hear from you.
e-mail: ynernek@yahoo.co.uk
Yucel.. 27 October 2002
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On your coverplan policy it does state quite clearly u are not covered
for loss. If you leave you phone on a table then u have not taken due
care and do not deserve a pay out. If u left £50 on a table would
you expect to file it as stolen i think not. TAKE CARE OF UR THINGS!!!!!
Richard...11 November 2002
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I am having the same problem with
this cover plan thing...I hate this now. Why? Kelly.. 5 February
2003
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I purchased a mobile from the Link and was sold
Insurance at the same time. As the mobile was expensive
i thought it was a wise decision as it only cost £3.99 per month.The
mistake i made was when the DD was due i had taken all funds out of account
as i forgot but also Coverplan never sent me any literature reg my plan
so i was charged £30 by bank which is fair enough as i did not have
any funds in account but since then coverplan have tried to take the money
another 2 times without advising me so i now owe the bank £90 for
a £3.99 DD.When i call Coverplan and EVENTUALLY got through i was
fobbed off and told to put request in writing but by looking at some of
the comments here that would be a waste of time.Any ideas?
David ....28 February 2003
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When you got through to coverplan did they tell
you they only attempt to take the payments three times? Did
you tell coverplan you werent intending to pay the dd? and does the coverplan
state that you get a refund if you purchase a mobile at another store?
Liquid damage is always worth an unbiased opinion not from the within
the mobile trade, i've known the carphone warehouse settle due to dirty
solder being used in a phone that showed up as liquid damage, but after
an indepth report was deemed to be dirt solder.
Luke...27 Mar 2003
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Don't talk to me about warranties especially if
Dixon/Currys are mentioned click
here to read this account
Michael Younger....27 March 2003
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I have had very similar problems,
but much worse from the point of view of poor customer service. I have
been lied to, ignored and passed around between incompetent departments
for months. I have recieved a refund but the amount is £27 short
with no valid explanation why. Repeated enquiries have met with an obstinate
and disinterested response.
Alan Brennan..21 May 2003
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