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I'm
shocked at the extent Dell Computers have arrived. I don't
understand why a Government agency hasn't spotted these complaints and
decided to look into this scandalous company. I am working on a plan to
try and get restitution and/or help for all consumers who have been put
through this ordeal. Companies must realize that when they make promises
and take peoples money they must deliver. Each time I see one of Dell
Computers commercials on TV, I get sick to my stomach. When I hear how
Rich Michael Dell is, knowing exactly how he got so rich in such short
time. Every time I see him he's smiling. I ponder as to whether he's smiling
about how he got over on Millions of consumers without any consequences.
That's not a good thing! Remember my name, because, as the Governor Of
"Kalifornia" say, "I'll Be Back".
LaTonya Powell ... 18 January 2004
-----------------------------------------
A pox on Dell's vaunted customer service
and their proprietary inks. Well over three weeks ago,
I went online to order a single black ink cartridge for my A940 printer.
My order was taken electronically but after 10 days, I had received no
confirmation and no cartridge, nor was my order pending in their file,
so I phoned Dell's order department. The difficult-to-understand representative
refused to discuss the error but promised that a cartridge was being sent
to me by Airborne at that very moment, shipped from where he would not
say. Ten days later, I had received no confirmation and no cartridge.
My "pending" order wasn't in their records.
For almost a half hour this morning I spoke to another of their sales
representatives, a difficult-to-understand lady who wouldn't discuss the
delays and wouldn't tell me where she was located. She asked me to spell
my name & address over & over & over & over & over
and...... and after a half-hour or more at their expense, told me that
a cartridge "could" be mailed free to me in one week, which
means that I will have been out of black ink and unable to use my printer
for a very long time. Exasperated, I asked her to arrange for Dell to
repurchase my now useless printer but she didn't respond in any fashion
but she did ask for my address again. I've yet to receive a written confirmation
so I can't help but be very concerned.
Glenn Blackburn - Sun City, CA- 29 November 2003
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I have had a Dell Computer since October
2000, and have had consistent problems. The main problem
I had is the computer freezing up, and not operating. I bought a three
year "on site" warranty for service. I have spent thousands
of hours - literally - waiting for assistance, being frustrated by foreign
ill-trained tecs, and finally, I paid a private consultant to fix my myriad
of problems. The computer came with Windows ME, which I have finally replaced
with Windows XP at my own expense. Even though I complained and tried
to get assistance, I still cannot copy a CD. Many times, the on-line tec
person had me dissassembling my computer while being "guided"
on the phone - and made me feel like an idiot when I told him/ her that
this was not why I bought on-site assistance. I am outraged that I spent
over $2,000 for a Dell computer with 10 gigs of hard drive space, and
Windows ME, no less. I don't know how the "service" could have
been worse. Marilyn J. Edelhoch ... 13 December 2003
-------------------------------------------------------
About 4-5 weeks ago I stupidly ordered a
laptop from Dell ( via phone to the Bray office to be precise ).
A week later I was still waiting for the spec. I cannot remember how many
emails and phone calls I have made to Mr DB the salesman, Mr AH the Gen.
Manager and 3 complaints to the web site. I have tried to find Michael
Dells address, phone or fax number without any success. It seems that
Dell are a take your money and run company. The Laptop finally arrived
after I had sent 2 email and 2 faxes to cancel it. It was only then that
I found out what I would be getting. The delivery note must have been
written by someone in the Indian call centre ( who by the way have no
idea who Michael Dell is !! great training ?)
Last friday 11th Dec 03 I made another phone call, the receptionist "promised"
me that someone wouyld phone me back by 5pm. Guess what ? no call. The
Americans did a great job in the Gulf, however I rather think it wanst
with Dell computers, they would still be waiting for a call.
I intend to take this matter up with Mastercard who were used to pay for
this laptop. By only advice is whoever you are DONT BUY A DELL, YOU WILL
JUST GET HELL. If anyone knows Michael Dells address, phone number, email,
fax shoe size or blood group would you let me know.
Michael Castro ... 14 December 2003
-------------------------------------------------------
I have a Dell Dimension 8100 computer still
under warranty for next business day parts delivery. On
8 Dec, my computer would not turn on (I suspect a faulty power supply)
and after calling Dell's customer service and spending several frustrating
hours talking with several different customer service technicians (of
which I believe one out of four actually may have known what he was talking
about rather than just following a checklist in front of him), they decided
to ship several parts that could be causing the problem (including a power
supply) and stated I would receive them on 10 Dec. On 10 Dec, I received
an automated voice mail stating the parts would be delayed and to call
Dell's customer service if I had any questions. That proved to be an exercise
in futility and after making very little progress with the rep taking
the phone call, I requested to speak with his supervisor.
My request was fruitless and his assistance was non existent. On 19 Dec,
I called Dell's customer service again to inquire about the parts they
told me I would receive back on 10 Dec. This proved to be another frustrating
experience and waste of my time. He finally told me that all the parts
were now in and my order would be shipped on Monday, 22 Dec, which of
course turned out to be a complete fabrication and I assume his way of
getting me off the phone. As of 26 Dec, Dell's response is: "It is
possible that some of the replacement items are not available. This is
the reason for the delay. Our manufacturers are doing everything they
can to complete the order. The order is currently in production"
For the most part, it appears that Dell's customer service reps are of
foreign decent and possess poor English speaking skills making it very
difficult to understand them over the phone and requiring the conversations
to take much longer than necessary because you must continuously ask them
to repeat themselves to ensure you understand what they are saying. It's
also obvious that for the most part, they have very little knowledge in
the computer technical area and are relying on some sort of flow-chart
checklist that they try to make your problem fit into. But what is most
frustrating is that I can't get anything but a very generic response from
them (there must be a delay in production) rather than a specific response
directly related to my particular parts. Several times I've requested
to speak with a supervisor or for a point of contact at a higher level
and am convinced that their checklist addresses this issue with "stall,
lie, cheat, or do anything necessary to ensure the customer talks to no
one else but the customer service rep taking the call".
At first, I assumed that they just put me at the bottom of the list due
to the Christmas rush. However, after reading other complaints about Dell
on different web sites, I fear they just put me on the bottom of the list
period, they don't honor their warranties and I will never see any parts
so may as well go buy another computer.
In the past five years, I purchased four Dell Dimension computers. I will
never buy another and will strive to convince others to do the same (which
I successfully did last week). Mike Guerin ... 26 December 2003
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Please know that as a user of Dell at work
& hopefully at some point at home, I am disturbed at the
current commercial ad that shows a son, daughter, & father going to
kidnap a computer buff to help them with their computer problem. In this
day and time of violence where two children & an adult cover their
heads with panty hose to protect their identity, is not humorus or in
any way chacter building for children. Thank you, Iris Moydell,
Tulsa OK, 27 December 2003
----------------------------------------------------------------------
I have bought a laptop from Dell and that
machine is a faulty, and keeps on freezing and I did tell
this problem with DELL but Dell is not properly responding. And when I'm
seriously working on the computer, the system hangs and restarts itself
and I lose all my work and data, I'm in serious trouble, please help me.
Mr U Shabeer (submitted via online form) 21 March 2003
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I can completely understand how you are feeling
as I've been dealing with this joke of a company since 2001...and
continue to do so. I'm fairly dizzy from the unending circle of 'call
this number or we'll call you back' (and they never do.
Well, personally I'm at my breaking point. I've lodged a complaint
against Dell Computer Corporation with the Better Business Bureau as well
as forwarded a copy of my complaint and feelings to Mr. Michael Dell.
Other then this avenue, since the employees at Dell are extremely un-cooerative,
my lawyer will be requested to look into this matter and contact the company
on my behalf.
Of course there is also always the media. It's the 'little people' who
made the company what it is, and we also have the loudest voice. We just
need to use it effectively. Good luck getting a refund, let alone an answer
from Dell...they simply do not care. This is evident in their lack of
professionalism, including their fix for everything 'reformat'.
The best to anyone who has foolishly bought into the plague of Dell Computers,
and beware those who haven't. Ms. P D... 27 Mar 2003
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This sounds awfully familiar. I
have just received a Dell Dimension computer. It crashed within 10 minutes
and well, virtually died on us. We reformatted it ourselves then the next
day rang their technical support. OK 6 hours later, after being advised
to "de-bug" the system, virtually pull the tower to bits, checking
every lead was attached and astonishingly being told to take out the modem
card!!?? ...Our patience left, never to return. Eventually, they agreed
to send a service engineer. He came with a hard drive, standard procedure
I think. Fitted it, after being told that we were rejecting the goods
anyway and well, the computer still didn't work. I am not messing around
with Dell. Their customer service is apalling, rude and evasive. It is
best just to claim your right for a refund immediately for faulty goods,
under the Sales of Goods Act 1979. I have my fingers crossed that I have
acted quick enough and been strong enough at the outset of this to get
a result. It is being boxed up tonight! Mrs D S..1 April 2003
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I have had the same problems with Dell also,they
do not even want to refund my rebate,it took me and atech 2 mo to clean
this thing up.Spread the word. Emil V. Kreifels..13 April 2003
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I can totally relate to Dave's experiences.
I am currently in dispute with Dell. You may well be seeing a
lot more about this very soon.
Sid Smallman...15 April 2003
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Thanks to those of you who have replied to my original
message. And special thanks to Dell for a wholly typical
and infuriating response.
Since my complaint was originally featured on clik2complaints
I have continued to write to consumer publications and websites who will
make the public aware of just how bad Dell's customer 'care' is.
I would like to forward a copy of other people's experiences, so feel
free to write to me at dj_sanders@hotmail.com and I will pass these on.
David Sanders...23 April 2003
----------------------------------------------------------------------
I have had a nightmare with them since 2001.
Eventually I got through to someone decent and they replaced. BUT it turned
out to be another refurbished which is not what they promised. It is had
problems too! So they then finally replaced with a a much higher spec
and a new computer.
I was happy with this BUT it was becasue I was strong minded and knew
what I would not accept that I found a resolution. As it happens they
left with me each of the old Laptops and have never collected them.
So I have three laptops now! I was going to wait until they contact me.
What do you reckon? Is this legal? Are they mine after so long? ; ) Please
Advise
James... 2 June 2003
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You can read my full experience on the Sounding
Board (it takes a while..) but just to let you know that
the day I sent that letter to the Dell salesman and the MD (aongus_hegarty@dell.com)
I received about 4 calls from different people at Dell.
I also received a personal email from Mr Hegarty apologising and asking
his staff what had happened and how they could sort it out in future.
I still await resolution ie my new monitor but am assured that it is now
in production. Of course, this doesn't answer why it wasn't in production
2 months ago.
Malcolm Coutie ... 5 June 2003
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I also purchased a Notebook from Dell in December
2002. They were offering a rebate of $223.00. So after
receiving the computer and sending in a copy of my packing slip with the
rebate form. I received a check for $50.00 6 months later. I called Dell
to find out what happened to the $223.00 they promised and all they would
tell me was that they never made an offer like that, even though I told
them that I had a packing slip that specified I was entitled to $223.00
and had the page printed off their website that offered that rebate. He
would not help me. I asked for a supervisor and he would not transfer
me. He was rude and very unhelpful. Now I am out $173.00 and being charged
28% intrest on the total amount of the notebook instead of the amount
less the rebate. How frustrating this is. I am planing to seek legal counsel.
Stephanie Slaby, Naples, FL... 7 June 2003
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We are waiting for a Dell rebate since november
of 2002. I have called at least 15 times only to be assured
each time they will take care of my problem. I was told the last time
that they had over 8000 rebates to process and were "working on it"
I am sick and tired of waiting and want my rebate of $140.00. I even told
them to credit my account if necessary and not bother to rebate this in
the form of a check. I am so mad, I wish I could go visit them. Can you
help? I would urge others not to count on any rebate promises from Dell
in the future. Kimberly Borreli ... 13 June 2003
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I took delivery of a Dell Inspiron 2650 in Jan 2003.
From the beginning the computer would freeze up and at the same
time a "long ragged tag" of red color would rise above the bottom
tool bar when this happened. It freeezes/locks up all the time. I have
gotten thru to the Dell tech's 4 times in the last 6 months and none of
them has heard of this "red tag" problem.
Each one has told me to do something different and none of their advice
has repaired the problem. One tech did follow up and called me back at
12:30 AM! This is our second Dell out of three. My husband recently purchased
a Dell Inspiron 8500 against my wishes but so far so good with that one,
but he has only had the computer for less than a month, though.
HELP! Has anyone ever heard of this "red tag" thing and what
can I do to stop the frequent freezing/locking up? The tech's
really are not trained well enough or are well informed, I will never
buy another Dell. You can also tell the computer has frozen up because
the mouse, when moved, is unresponsive. It moves in jerks and leaps. Still
have to call Dell AGAIN to try AGAIN to remedy this annoying, aggravating,
frustrating problem. Can I ask for a replacement at no cost to me?
Terri.. 19 June 2003
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I purchased a laptop from a garage sale,
i didnt know the people , anyways it was password protected and i have
know way of accessing this laptop, my first thought was to return the
laptop when i went back to return it 2 weeks later or try to get the password
the people have moved so my next step was to contact dell, they say they
have master passwords but will not give it to me because i am not the
owner (i am now) can anyone help me?
John Rivers, CHICAGO...21 June 2003
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John, If the machine is password protected in the
BIOS you can download programs (eg KillCMOS) which set
the BIOS settings back to the defaults. Andy Billimore ... 23
July 2003
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This is going already to long, since 01/04/03.
Dell axim x5 50 .oo rebate was suppose to be sent as I been promissed
by 8 people. What kind service is that. That product should be free by
now of full return of the amount. This is shamefull.
Sheri Freed, NEW JERSEY...22 June 2003
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This is not a complaint, this is
a letter asking for your help in getting a computer. I am now using a
iMac 8.6. It is hard for my 15 yr. old granddaughter to do her school
work and to access the things that she needs. I wanted to know if Dell
would give away one of the older models to a under priviledged family
that is in need of a good computer Thank You,
Brenda Summons, HOUSTON... 24 June 2003
Editor's Note: Forwarded on to Dell Press Office
-----------------------------------------------------------------------
Hurrah! A complaint support group for screwed DELL
Customers. Ditto Ditto Ditto your complaints all the way
from refunds, rebates, and exceptionally poor customer support. One more
you might want to add is that I paid off the computer on time and just
now received yet another bill for interest owed...on a non-extistent balance.
Go figure. Dell will never ever have my business again and I will do everything
in my power to make sure that people I know will not purchase one either.
Janet Petty .. 30 July 2003
----------------------------------------------------------------------
I was promised that the laptop I ordered from Dell
for my daughter's 18th birthday ( in good time) would
arrive. When I tried to track progress, I was informed that the order
had been cancelled. Since then I have been disgusted with the way they
have disregarded my calls and I am still waiting. I'm attempting to find
an address to write a letter of complaint.
Jill Rawcliffe ... 4 August 2003
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I am on the verge of a nervous breakdown due to
Dell's incompetency. After trouble with a dell software
program, the customer care man (also from India) had me taking apart my
tower, instead of sending me a new one. Then the computer stoped working
all together. So they finally sent me a new tower, only it was the wrong
one. They will not come to fix it, or send me another new one.
My phone bill is over $300 from calls made to Dell in the last two weeks.
I can not find any corporate numbers and no one will respond to my emails.
It is very frusterating that the only human voices on Dell's help lines
do speak broken english. Now, thanks to Dell I have a broken computer,
and way too much stress to fix it myself. If I could go back in time,
I would have never purchased a Dell, and from now on will tell everyone
looking for a PC to go somewhere else. Lindsey Strachan .. 4 August
2003
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hi i bought a dell few years back and was having
problems with the modem Phoned them several times and
one person even hung up the phone saying i was rude to her because i insisted
i cant keep waiting for the calls they were promising to make.
cndk ... 4 August 2003
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Dell is a truly worthless company.
Beware!! My weeklong fight with them to fix my computer has yielded zero
results. Them promise on site service " the next business day".
What they neglect to tell you is that this statement is a complete and
utter lie. They don't even have on site service. Let me repeat- they don't
have onsite service. Todd Schroeder ... 6 August 2003
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I recently dicovered your web site due
to a complaint with another company. I was looking to buy a new pc and
was about to buy from Dell. After reading your articles I won't.
Howard Mayes ... 6 August 2003
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I purchased a dell computer and it did not work
from the first day. i use it only for letter writting.
the tech.came to my house and actually told me that it was a piece of
junk and could not be fixed. i then called dell and was told that i had
to much stuff on it. i explained that i don't have the internet and only
use it for writing business letters. i asked for an address so i could
send it back to be either replaced or fixed, and i was refused an address.
i have never seen anyone so rude as this rep. i have not been able to
use my pc. at all. right now i am using my sister's gateway. i would like
to have some respect. i was treated like a stupid person. i want a new
pc. or i want this one fixed. i think i have a right to use something
i paid for.
Katherine Kaputa ... 9 August 2003
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I was just given an Hewlett Packard 648C deskjet
printer. Can you please tell me if it is compatible with
my Inspiron 2650 Laptop? The printer is brand new in an unopened box so
obviously it has never been used. If you can't help can you please give
me the email address of who at Dell to ask. Thx in advance. Barbara
E. DiMaio ... 9 August 2003
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I'm grateful sites like this exist
where readers can voice grievances and warn others from
buying Dell products. Spread the word!
Andrew Lockley ... 20 August 2003
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Do you all want a little cheese with your
whine? I just purchased a brand new (not refurbished)DELL
Dimention 4600 Series with a 18" viewable Flat Panel LCD monitor.
Compared to what I had, it was like I just got out of a Ford Pinto and
behind the wheel of a Jaguar!
I suspect most of you purchased refurbished systems, and even if you did
not, sometimes these things happen. However, by in large, DELLS are the
best off the shelf computers in the industry. Mine is extremely well constructed,
very durable, and lightning fast. As far as the support, well you are
on your own there. But that's just the way things are these days. You
all better wake up and smell the new millenium.
Think Dell is bad? Try getting in touch with anyone from Microsoft, or
Gateway, or Compaq. It's the same anywhere you go. These big companies
are huge bureaucratic quagmires and it takes alot of blood, sweat, and
tears to get anything accomplished. It's not just DELL folks, it's everyhwere.
Ever walk into a Walmart and try to get any help??? Give me a break! You
all can go buy your P.O.S. Compaq PC's, I'll stick to my DELL!!!
John Sanders ... 25 August 2003
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I have ordered a dell pc advertised as coming with
a free flat screen upgrade. The upgrade didn't materialise.
and dell won't take it back so I can take advantage of the deals from
other manufacturers that I ignored as their flat screen offer was the
deal maker. apparently they do this kind of thing a lot. i bet many customers
won't get the free printer they're advertising on tv.
Chris King .. 26 August 2003
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I am planning to buy a comp. what comp do u suggest
i should i buy. i had a pc which turned out to be a disaster.
so now i am confused as to which pc should i buy. if branded ones too
which one. i stay in mumbai - i need contact nos of all branded computer
services. pls advice
Seema Vaswani ... 31 August 2003
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I might be able to go one step better with my experiences
of Dell Customer Care. I
placed an order for a system and paid for it by credit card. A day later
I received a confirmation email with details of my order. No problem so
far. 4-5 days passed and I didn't hear from Dell. Sent them an order status
enquiry email to which Dell replied saying "We are being advised
by our Bank that we do not have the exact shipping and billing details
as they appear on your credit card bill statement.".
Phoned bank who confirmed the payment had been authorised and they even
supplied me with an auth code. Dell are still insisting
that they cannot obtain credit clearance. The whole issue is compounded
by the ineptitude of the India based call centre staff who (1) I cannot
understand (2) dont care a dammn.
Christopher Morris-Piattoni ... 3 September 2003
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We recently tried to buy a dell (our first computer)
online and my husband's visa card did not go through,
so we called and ordered it over the phone and I got financing for it
rather than using his visa. The sales person over the phone said to put
the computer in my name. We were shocked to recieve two computers and
found that they had gone into my husband's visa account and took out the
money several days after telling us it would not go through.
Airborne express picked up the unopened packages of the duplicate computer
and lost a box in the meantime. It is impossible to get a straight answer,
we are short $2500 out of our visa checking, pending approval of returned
merchandise. I keep telling them that it is airborne express' problem
and they need to credit our checking now, but each time I call I either
get transferred and hung up on or told to wait 7-14 days for full credit.
I have waited several 7-14 days now. It just makes me crazy all of the
telephone prompts and spending half a day trying to get somewhere this
company! AND IT WAS THEIR MISTAKE!! Susan Mullin ... 3 September
2003
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I hear all of you. Same story here.
Does anyone have an address for this company? Kirk Krutilla ...
17 September 2003
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Anyone who continues to have problems with this
company could contact the emails addresses below.
These people are all in Dell's 'customer service':
[Editor's Note: on request
from DELL on 5 January 2004, the details supplied here have been replaced
by the text below ]:
Andrew Lockley ... 26 September 2003
================
"If you are having difficulty getting your issue resolved
please contact us
at http://support.euro.dell.com/uk/en/ECare/Form/anyproblems.asp
This mailbox is monitored during office hours and all emails are answered
promptly. Alternatively this mailbox can be accessed by logging onto the
Dell homepage and click on "contact" and going to the bottom
of this page and click
on "complaints" signed Dell Customer Relations
==================
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my wife and i are having the same problems with
dell at the moment. We purchased a dell dimension 8300
with additional upgrades costing us £2037.97. We have only had the
machine since the 11/9/03 and have reported a software problem to dell
and was suggested that we reinstall windows since we did this it has caused
numerous problems hard drive losing space, monitor failing to work correctly
and more problems. we have reported this to dell twice today and they
do not seem bothered i agree with david completely about the unprofessional
attitude we have received from them i would never have purchased a dell
machine if i had been aware of the problems we have experienced.they say
they are going to ring but they dont Customer care should be CUSTOMER
DONT CARE.
Adam Spurgeon .. 29 September 2003
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I too had a problem with Dell. After 6 weeks I had
the Blue Screen Of Death. Despite paying for an on-site
maintainance contract, Dell insist that before they can activate a Service
Call, that you should attempt repair oneself!!
That's ok if you are computer minded anyway, and they do eventually send
you links to various bits of documentation to assist. However, first contact
produces an auto response reply with suggestions for remedy, which are
wrong, and could mess up your system further if attempted.
I undertook my own research into the fault and am remedying it in my way,
which has got the PC working. The replies from DEll appear not to be from
English speaking staff as they contain much pidgeon english!! Yes, the
products when working are superb, but the after care needs much attention.
Simon .. 2 October 2003
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I have recently purchased a brand new dell and it
is a real lemon - I am tried for over three months to
get it to work and spend hours talking to tech support people on the phone.
THE MACHINE STILL DOESN'T WORK - BELIEVE ME - DON'T BUY DELL - THEY ARE
A BUNCH OF CROOKS - AND WON'T REPLACE MY MACHINE NOW BECAUSE I HAVE HAD
IT LONGER THAN 90 DAYS. What do I do with a brand new Dell that can't
access the internet and Dell won't stand behind their product and replace
it or get it working? Kathleen Clemens .. 6 October 2003
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I am currently in the process of trying to buy a
computer from Dell in response to their apparently attractive offers on
newspapers.TV etc. Here's my expeerience with this totally
unsatisfactory company.
I phoned an order for a Dimension 2400 on 16th Septemberlast. Unfortunately,
my first and, fatal mistake, I didn't have all my bank details to hand
as I expected them to post me out forms etc for the bank loan. The operator,#1,
took my name, address, phone numbers etc then gave me his phone number
to call back with the details. I phoned back within 10 minutes but the
phone constantly went to his voicemail. He never responded that day.
I was leaving for business abroad the following day so I phoned the main
switchboard number, but nevergot in touch with a sales person. I finally
phoned at 8.50pm and told the operator I wished to make a complaint. That
got some response and operator #2 phoned back at 8.55. I gave him alll
the same details, including the bank. He then informed me that his computer
system was down (!!!) and that he waswriting all my details on paper and
would enter them in the computer the next day. I never heard from them
again.
However, by this time the family waslooking forward to the computer so
I spent days phoning, leaving voicemails with operators 2 & 2. Nobody
ever responded. On two occassions I was put through to India who promised
to follow it up and, guess what?. Still no response.
I wrote a letter of complaint to the 'General Manager' at Bray, Ireland.
Almost a week later I got a call to my mobile asking formy email address
so that the bank forms could be sent to me as a matter of urgency!! I
supplied the address the day before yesterday and , guess what, no contact.
What a company!!! Am I mad to buy from such an outfit?
Gerard Clear ... 7 October 2003
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I have read many of the comments sent to you and
boy can I identify with them. Dell is not only unprofessional
but also have ignorant techs who pass the buck with every tech problem.My
computer is 3 months old and I have had the same e-mail problems unresolved
since I purchased it. It is extremely agrevating sitting on the phone
for 4 to 5 hours and talking to techs from all over the world and none
are competent to fix the problems. now they say it is over 30 days, so
i am stuck with it.
Rali Machuca .... 16 October 2003
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I too have experienced appalling customer service
from Dell. After months of wrangling with their useless
drones, I eventually wrote a formal letter of complaint which I copied
to Aongus Hegarty (their UK MD) and to Michael Dell. That was on 9 September
and I still haven't had a reply from them.In short, the PC I bought from
them is hopelessly sub-standard and their customer service is even worse.
Rhona Graham...20 October 2003
----------------------------------------------------
Purchased new Dell for 1500.00 I
was entitled to six months of free internet. Only AOL software downloaded.
Earthlink software was missing from Computer. Refused help by three different
Arab Service techs.The Arab that I spoke with today informed me my 30
day enrollment period with Earthlink had expired,but to pay them for six
months service and he would reimburse me. After he told me that his location
was in India,you can imagine what i said to him.I Will Never do business
with these Morons again.
Bobby Murdock ... 11 November 2003
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We ordered Dell Inspiron 5100 November 1.
UPS managed to loose our computer. I talked with many Dell people
including Chad ( he refused to give his klast nam) but gave his extension
4530. Chad said that they are working on replacement issue, since that
we did not hear from Dell. Do not you think that this kind of service
is not acceptable. Just let you know that we are going publically with
this issue. Katherine Heirtzler ... 25 November 2003
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