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I recently purchased a fridge freezer which was
£50 dearer in comet than currys (2 doors away).
On enquiring, Currys did not have the item in stock on that day, HOWEVER,
on the following day - the day I purhcased - they had 4 in stock. Comet
have refused to meet the price promise as they said that at the time I
enquired, Currys had nil stock! Despite several e-mails, they keep referring
to my initial request prior to purchase, and are adamant that they will
not meet their price promise! Kath McCallum ... 11 September 2003
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Bought a Kitchen from Curry's in Crawley and 5 appliances
which consisited of Dishwasher, Washmachine, Oven, hob and extractor.
This has been a nightmare from the start: The kitchen
turned up but we had no sink, the wrong lights, wrong handles, no hob
, wrong kickboards and no glass for inside the cupboard. My husband had
to purchase the majority of these through another company and claim the
money back. The washmachine from the start was playing up and we had Indesit
come out four times to make an assement, each time getting fixed. we then
laid the floor only for the washmachine to pack up for the fifth time,
we now have to take the flooring up to get the washmachine out, Ihave
not had a washmachine since last week and not likely to get a new one
until next week and have the inconvenince of having to take the floor
up and get it re layed. The maount of times we have had to go into the
store, phone up and travel around to purchase parts is ridiculous. I am
now looking for some kind of compensation.
Clare Burton ... 5 November 2003
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Mr Kitchen, were you aware that it is actually an
offence to benefit financially from an insurance claim?
Are you attempting to defraud Royal and Sun Alliance (Underwriters of
More Than) 'The Law' .... 11 November 2003
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Regarding dixons. Would i buy or my family and friends?
, no chance. I bought a camcorder from dixons in plymouth,in
1998 it worked for a week. i was out of the country came back 11months
later took the camcorder into dixons in plymouth. The manager said it
would have to be sent away to repaired. A week later i got a quote of
90.00 to repair. i said ok. About a week later i was called overseas again,
i called dixons in plymouth that i would be back in 7 months and would
come in to collect the the camcorder when i got back. Went in to dixons
they had sold my camcorder and the manager was rude and would not repay
the price of the camcorder. Also phoned their head office, waste of time.
So i will never shop at dixons again or thier other companies again
Kerm V. Lewis ... 10 December 2003
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Of course Curry's will not match
a price in Totenham Ct road...ever heard of grey imports??? JL..31
July 2002
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Get yourself to House of Fraser, not
only will they do a great price, they also offer a full 5yr warranty with
28"+ TV's!!!!! Price wise, they may be dearer, but service wise,
untouchable.
Rick Baker 26, Grimsby ...5 August 2002
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I have spent £10000s with curry but no more as they do not have
any care for aftersales. Donelly ... 6 August 2002
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I agree with you 100%.
The "price promise" they offer is just an advertising
scam. I have had a similiar experience in the past, but with Dixons. There
was a time when the majority of their stock was commisioned to be made
by say Sony, Hitachi, JVC etc. but a pre-requisite of the build and supply
was that the model numbers would be unique to Dixons, so you couldn't
"price promise" the product!
As for the comment made about grey imports on Tottenham Ct Road, this
is not always the case, if you know what to look for, did you not read
this guys complaint properly; they are authorised dealers, who by default
would not be allowed to sell grey imports for this manufacturer. Indeed,
compared to the Dixons Grp, who aftersales service leaves a lot to be
desired, you would be better off buying the same product from Arfur Daley.
Jason...18 August 2002
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You are obviously missing the point ,
currys offered to upgrade your vouchers and then you decide to try and
scam them and get it cheaper , so fair play , they should send you out
new vouchers for the intended price you expect to get it for in your price
match , then everyone would be happy ! , but probably not you because
you expect to get something youre not entitled too. lol.
Andy Davies...25 September 2002
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Your tv had become damaged and your insurance
will allow you a replacement of equivilent spec. So the
value of the vouchers should be for whatever the price is of the tv to
replace yours like for like....Were you gonna send back the balance to
the insurance company..umm i think not only looking to try a scam..YOUR
TV WAS REPLACED that's what you were entitled to...
Tony..21 oct 2002
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Interesting slant on replacing a product,
most insurers deal direct & dont go for vouchers,
so they would just have delivered you an equivalent spec TV, I dont see
how you can feel you lost out. Any way you did not do your homework there
is no price fixing between Comet & Currys they are the two biggest
rivals, they were £100 cheaper & have an independant pricing
team that would have homoured the price!!!!!!!!! Dave... 6 November
2002
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Yes he is trying to scam them
re the diff in price but that does not negate that they are failing to
meet their price promise.
deep red...8 November 2002
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It should also be pointed out that the offer
is supposed to be available to purchase immideately in another store
, and since you had vouchers for dixons and could only spend them with
dixons your claim was completely false, don't you agree Mr Hat , yes i
do ....Andy D ....5 January 2003
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I fully agree with the inability of Currys
to meet their price promise, I recently found a digital
camera cheaper in Dixons, £249 as opposed to £299 (plus Dixons
were offerning an extra %10 off ) and the Deputy Manager at Farnborough
Currys informed me that they have a policy of NOT price matching against
Dixons even though he checked the cheaper price at the Bracknell Dixons.
The price promise is an absolute farce. I'll publish the response from
Currys if they ever get back to me or hopefully you may see it on Watchdog
first. By the way I know Dixons and Currys are the same group !
Mike , Berkshire....13 January 2003
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I think Currys should employ a reverse price promise
too .. ie if you buy goods and they can be found dearer
somewhere else the customer should pay currys the difference , its only
fair dont you think ?
Andy D....20 January 2003
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Why were you even trying to get a price promise!!!
Your insurance company are paying for it so even if Currys were
to Price Match, they would have to contact your insurance company to issue
you the right monetary vouchers, £1299 minus your £100 excess
YOU STILL HAVE TO PAY £100.
Don...26 February 2003
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