|
|
When
I purchased my freezer and insurance I was assured by Currys store
that I would be covered for the loss of power due to any reason. I have
claimed on the insurance and they refuse to pay up and state that the
freezer was not insured for loss of power. In all good faith I purchased
the insurance and feel that I have been naive and mislead by my local
Currys. At the same timeI purchased a dishwasher, tumble dryer, washing
machine as well as the freezer. I feel very disappointed that the insurance
company will not pay up on my claim. The area where I live is very remote
and I pointed this out to Currys and they assured me that I was covered
for all eventualities.
Mrs D M Annable...2 November 2002
------------------------------------------
My sister & my self bought a dvd/video
combind we had it for 1 month then it started going wrong
when we recorded a program from the tv or sky the sound was to low and
the picture had wavy lineon it.I took it back to currys at thurrock lakeside
and the assistant told me that an engineer to look at it when he was in
the store that week.
My sister phoned currys after a week to ask if the dvd was ready they
told her that they sent of to chelmsford. I will not get another thing
from currys
dpayne...8 November 2002
------------------------------------------
Well Mrs Annable your agreement does state
that Coverplan does not cover for power failure and you have 14 days to
read the documentation and obtain a full refund but as per usual customers
aren't as switched on to reading documentation. Unlucky. Coverplan
Staff Member... 11 Jan 2003
------------------------------------------
I bought a laptop from currys it crashed the first
day i had it and it took them over two weeks to replace.
Combine that with the fact that they dont answer their new phone number
08706097472 (automated) and it took seven trips to the store as each visit
was greeted with a new collection date. Now the replacement laptop has
been giving me problems and has to go back! Currys no worrys eh? May i
also mention that the first laptop arrived with no software disc yet the
software (microsoft works suite) was pre installed thus had no certificate
to my knowledge this is illegal punishable with a £20,000 fine.
Does anyone know Bill gates Email? Lee Atkinson... 12 February
2003
---------------------------------------------
Had a similar issue with a notebook purchase
from PC World. The DSG support service were no help at
any time, after 2 years of constant returns and badgering Sony, however,
I got a replacement notebook from them. Persistence paid off eventually!
Loyalty is a big word in retail industry, but means nothing to salesmen
on the shop floor, nor to helpdesk ops who are only interested in leaving
early on a friday night. The moral is, buy brands who have their own internal
support teams & direct customer services. Despite the problems, I'd
still buy Sony again. Edi Murphy..24 April 2003
----------------------------------------------
My brother-in law took his dvd back to currys
in october 2003 for repair, he took out 5 year extra cover
when he bought his dvd. He was told in october that it, would take 7/14
days he went back when the 14 days were up and was told it would take
26/30 days,and so he went back after the 30 days and was told by a sales
assistant that it is not ready yet ,the man was very rude and unhelpful
it is now the end of December and he still has no dvd he said he will
never shop at currys again,his cover number is 2285xxxxx would be very
grateful if you could get his dvd back to him or a new one if the old
one can not be repaired. as it 2months older than when he put it in for
repair and he does not want to wait any longer.
Mr Chris Farmiloe ... 27 December 2003
Top of List
|