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After reading the above plus other comments,
I have decided to go elsewhere to buy my washer/drier/fridge/freezer
tv and video to kit out my new house. Thanks you may have saved me a 'stroke'
!!
Charlie Pemberton.. 10 January 2002
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Comet are worse than any other electrical stores.
I bought a playstation 2 and had to wait 5 months for 2 of the free games.
their customer support staff never rang back on 15 occasions.
P. Mitchell...21 January 2002
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I agree with the above comment re: Comet's internet
ordering. They organised the delivery of a freezer for me brilliantly..except
it was out of stock. Found this out after waiting in a whole day for it
and being told by a customer service guy that the van was nearly with
us...utter wasters and best avoided!
Colin A...11 February 2002
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Searching the web for the name of Comet's chairman
to complain about by TV/video, I came across your site. How
awful to read of so many similar experiences. The video part of the set
has never worked well, and Comet failed to repair it twice. When it broke
down yet again, they said that I would have to pay for repair as it was
- jsut - outside the guarantee period. I have written to Comet to no avail.
I, my family and friends will never ever buy from them again. the TV manufacturer,
Phillips are however looking into the matter.
Claire Hickie...15 February 2002
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Oh dear. I am currently two months into a dispute
with Comet Group PLC over a TV set. Looks like I could have
several more months to go! If anybody is reading this before shopping
at Comet I strongly recommend looking elsewhere! I too found this site
whilst trying to find the somewhat illusive Chairman of the Comet Group
(can anybody enlighten me?), maybe I'll just go with the placard tactic.
Lee Johnson.. 21 February 2002
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It seems to me a little unreasonable to blame Comet
for the fault on this washer. If, for example, you purchase
a Hotpoint appliance regardless of the retailer they all come from the
same place (hotpoint), it would seem unfair to expect Comet to cover this
free of charge for it's lifetime and you are given the option to purchase
an extended guarantee. Maybe you should contact the manufacturer.... they
built it!
Bob Williams...24 June 2002
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Please mail to me the email address for Comet.
I've had no success contacting them so far, except via Head Office
who have been useless - and hung up on me this evening. Fay White ....11
July 2002
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It is not Comet's fault that the products break,
if the manufacturers cannot be arsed to produce quality products, then
it isnt our fault, or the sales advisors, I'm with bob on this one, think
if it was you who had to sell then, and take the abuse afterwards!!
PM...4 August 2002
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I reported that my TV was not working on the 30/07/02 and arranged
for it to be picked up on the 02/08/02 by Comet Service Maidstone.
Approximately a week later I phoned and spoke to Mr Ahlawalia at the Comet
Service Maidstone, who informed me that my TV will be looked at on Monday
12/08/02. I then phoned back on the 14/08/02 and spoke to someone called
Hanna who wouldn’t give me her second name and said she was the only
person there called Hanna.
I enquired about the progress of my television and was told it had not
been looked at, I then informed her that Mr Ahlawalia told me it would
be looked at on Monday and to call back; she then told me there was no
Mr Ahlawalia working at the service centre. I then asked her to let me
have an estimate of when my TV would be ready as I have small children
who unfortunately rely on the TV for a percentage of there entertainment
over the summer holidays period. I was then informed that as my TV has
not yet been looked at she could not give me any more information until
she had a report from the engineer.
As a technician in the service industry I find it incredible that your
service centre staff couldn’t give me any estimated time and were
not aware of any service level agreements or turn round times, I was told
the service centre could keep my TV for an indefinite period and were
not bound by any turn round times or service level agreements by there
insurance companies.
If for instants I was told the TV would be inspected within the first
2 weeks and depending on the fault could be another 2 weeks I could have
made other arrangements.
According to your staff I should go to the additional expense of hiring
or buying another TV. If I bid so and my TV was repaired and ready say
the next bay I would feel extremely disappointed with COMET and the level
of service.
With this in mind I phoned the so called Management Service and spoke
to Mr P A who was no help at all, he told me nothing could be done until
someone or an engineer had looked at the TV, which was the information
that I had already gave him. I then asked him to call the Service centre
to see if he could find out any more information, after holding he then
told me my TV will be looked at on Friday 16/08/02. I then asked what
will happen now he said my comments and complaint will be noted and acted
upon, I asked him how I would know the results and was amazed at his comments
he said, if your complaint is dealt with externally they would contact
me and if they were dealt with internally they would not. I then said
well how I will know how my complaint is being dealt with, and he said,
Wait and if you don’t hear from us you know it’s being dealt
with internally.
This was beyond belief for a department dealing with complaints not to
reply to their customers telling then how there complaints are being dealt
with I can only assume that the volume of complaints makes it uneconomical
to post a standard response letter. To conclude I still need to have an
estimated date for the return of my TV “HELP” I have
looked on the internet to find a lot of complaints about comet, obviously
there are no channels in comets organisation for them to vent there frustrations....
Garfield....14 August 2002
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Well... why do you think they offer extened
guarantess???? NOTHING is made to last these days... its
the year 2002 if ud not noticed... not the 50's/60's when things WERE
made to last.
If things WERE made to last... there would be alot of people out of work...
no insurance companies, no engineers... do you really expect something
to last forever?! Jenny...13 November 2002
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Comet Chairman is Rob Cissell -
tho dont expect a reply, thats what he has staff for! Going to the 'top'
doesn't get you any better service, than dealing with front line staff.
Just remember, the staff who sell you these goods do NOT make them, themselves.
So don't go in all guns blazing, shoutng & screamin & threatenting
trading standards, soliciters etc.
They are only doing their job - some can be more polite than others, but
you start swearing & shouting at them & you WILL get nowhere,
they are not paid to take abuse from arrogant customers who THINK they
know how the law works!
Products are NOT made to have an unlimited guarantee, why offer extended
warranties if the do?? Its the manufacturers that are to blame... if the
give a 12 months guarantee, why should comet, currys or anyone else give
you any free service once that time is up?? Its only goodwill if they
do... & once many people had that one time of goodwill they would
automatically EXPECT it EVERYTIME thereafter.
The company I work for gets garments - worn, washed - returned after 2
years or MORE & expect a replacement or full refund because a button
fell off, or it shrank because they can not follow simple instructions
on how to wash a delicate garment. If you give them what they want once...
next time they know exactly how to get around you & get what they
want again. Remember 'I want doesn NOT get' I was taught that many years
ago whilst growing up & only in my mid 30's now! Anon...13
November 2002
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Ref Bob Williams comments of 24 June 2002: When
you purchase an item you enter into a contract with the retailer NOT the
manufacturer, the retailer may wish to contact the manufacturer but that
has nothing to do with the customer, and you do NOT need an extended warranty,
electrical items should by law last a "reasonable" lengnth of
time in my experience that means 18 to 24 months of normal wear and tear.(According
to small claims court) I wish more people would read the sale of goods
act (ammended 1979)
Andrew Williams ... 18 September 2003
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