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Recently
purchased 3 hotpoint items, was promised that they would be
instore on 6th may. Did not arrive due to not being 'picked'. was then
promised 10th may. took hours off work and arranged for plumber to come
in evening to fit the washer dryer which i was waiting on. did not arrive
after being promised. spoke to nick the sales 'manager' who must have
the worst customer relations i have ever seen. very dissapointed with
the service i recieved and will not be shopping at comet again. Stephen
Mulryan ... 13 May 2004
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We purchased a fridge freezer from Comet
amounting to 1000. We also bought the extended warranty
for peace of mind. It has now broken down six times in a nine month period,
the most recent time over Christmas The service repair man was sent round
and AGAIN, offered to 'repair' it. None of the other five repairs, including
twice replaceing ALL electronics had worked so we said no, we would just
like a replacement now. They 'applied for it to be written off' and this
was apparantly declined by the insurance company as we had 'reused repair.'
Just how many times does something need to be 'repaired' before it is
deemed unfit for purpose? The machine has broken down after repair every
time for nine months . Every time we lose a fridge and freezer full of
food and have to take time off work (more than once if they don't turn
up...). They will not replace or refund, only 'repair'.
This is totally unsatisafactory and just demonstrates that these 'extended
warranties' are not worth the paper they are written on. We are not talking
about a kettle, it is a fridge freezer, something we rely on day to day.
Comet do not seem to be aware of the fundamental consumer right of entitlement
to a full refund if goods are not fit for purpose within a 'reasonable
time' - IE not necessarily just one year.
After shrugging off all responsibility and blaming the insurance company
for declining the write off, they have now sent us back to Samsung to
deal with it. They also appear to be unaware of the area of consumer law
which places full responsibility on the retailer for the goods, not the
manufacturer or any other party. Comet need to sort out where the responsibility
lies behind the scenes and not place the responsibility on the customer
to fight their own battles. This is what we paid the price of the extended
warrany for. This was OUR insurance policy.
If it is unfit for purpose, Comet are legally obliged to refund us, regardless
of whether they in turn can get the money back from their insurance company
or Samsung - our contract is with Comet and no one else! We have contacted
watchdog and received a response, as well as the DTI. We await any exdpressions
of concern, helpfulness or responsibility from Comet.
Claire Gibbins .. 31 December 2003
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To whom it may concern at Comet...
Read
more
Brian Sanderson ... 24 February 2003
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I have faulty GOODMANS television
and I am unable to to get hold of the company to get someone to come out
and fix it the guarantee is due to run out in a few days Comet have not
been very helpful
Douglas McNeil-Ford... 4 March 2003
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comet has nothing to do with d&G AP... 8 April 2003
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My son purchased a Panasonic hi-fi at Xmas
and this broke down approx 1 month ago. The 5 CD compartment
would not open. Comet repaired this and one week later it broke down again.
I asked for a replacement or refund but was told it was not Comet's policy
to replace or refund faulty goods p their policy is "repair repair
repair". Despite what Trading Standards advised me was my right to
a replacement they have not even answered the faxed letter sent to the
Falkirk branch. I will never buy from Comet and have advised all friends
and staff to stear clear of Comet. Their service is appalling.
MOIRA dONOVAN...8 April 2003
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This site is very interesting - I wish I'd
discovered it earlier.
I bought a fridge from Comet last summer which thought it was a freezer
and froze everything solid. It was a weekend and a Bank Holiday so it
was about the next Wednesday before anyone came to see it. As most of
the damaged stuff was salad (not much you can do with a frozen lettuce)fruit
(ditto strawberries) and a variety of canned and plastic-bottled drinks
(split or exploded) I got rid of it, except one tin which I kept.
We thawed out the fresh fruit salad and served it, though it was mush
by then.
When we finally resolved things and got a replacement, I had a correspondence
with customer services who refused to compensate me for the damaged stuff
on the grounds that I hadn't got a "signed witness statement".
None of the (seven or eight) people I and my husband spoke to offered
us this information or indeed any advice about spoiled food, not to mention
the inconvenience of conducting a Bank Holiday barbecue without benefit
of refrigeration. A signed witness statement? Am I a member of the police
force?
I'd like Comet to know that I will never ever use their stores again,
neither will any of my friends or extended family, or any of the people
I encounter in my day job as a user's adviser in a busy public building.
Penelope Tarnowski...14 June 2003
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I am still waiting for an instruction manual for
the Hifi Aiwa ZHT540KS which was promised to me when I
purchased the article. Please let me know when you have one , I can pick
it up from your store at Purley
Louis Vydelingum ... 3 August 2003
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On 12 July 2003 I purchased a vacuum cleaner from
Comet in Cannock, as I paid for it the salesman tried
to pressure me into buying breakdown cover.I told him I didn't need it
and asked him if he was familiar with the sale of goods act (amended 1979)
he became quite flipant and said he was familiar with the sale of goods
act and the store only has to guarantee goods for 28 days from date of
purchase.(It clearly states at the foot of every recipt goods are guaranteed
for 12 months). As I left the store he called out to me and said, dont
forget when it breaks down dont bother bringing it back here you can sort
it out with the manufacturer.
I complained to the store manager in writing, the letter was ignored so
I wrote to Staffordshire Trading Standards who wrote back promptly saying
they would investigate my complaint. Andrew Williams .. 15 August
2003
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Ref Steve Broadheads comments, I absolutely agree
with him. I purchased a microwave from a large electrical
store two months later it packed up, they initially said I should have
taken out an extended warranty, I told them in no uncertain terms I would
be at the store with the microwave at 11am on saturday and would not be
leaving untill I got satisfaction, an engineer was at my hose the following
afternoon, it took him two minutes to fix. Making a fuss works, I cant
believe how easily people are fobbed off.
Andrew Williams ... 28 August 2003
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I work for comet, please tell me what store/place
of buisness you work in so i can come and make your life
a living hell too. its not our fault things go wrong. We dont fix stuff
not covered by us normally as it is a MANUFACTURERS guarantee.
Mike ... 27 November 2003
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I purchased a
Fujitsu Siemens computer in December, the scanner, however
doesn't work, so i took it back to the shop, but they said it was fine.
so i brought it back home, and connected it back again, but it still wouldn't
work. So i went back again, and they said that i should get in touch with
Fujitsu, but i brought it from Comet in Scunthorpe i don't understand!
Sabikun Nahar...3 October 2002
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I tried to make a minor complaint on their
website, about how their central phone system is terrible
and nearly cost them 2 sales, trying to be constructive but the system
comes up as an error, are they blocking complaints or just incompetent.
G B Fraser... 6 November 2002
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I also purchased a Fujitsu-Siemens Computer
from Comet, Birmingham on 16th Oct 2002. It has also not
worked since the day of purchase. I was treatedly rudely and obstructively
in the store when I tried to return it the next day. I have sent a letter
of complaint with an engineer's report to Comet. This machine is very
picky about peripheral equipment, but we were told it would work with
any other equipment.
Hazel Luckman..6 November 2002
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I was interested to see GB frasers comment
about trying to make a complaint on the Comet website.
I find it just doesnt work and am highly suspicious that it is deliberate.
I bought a Tumble dryer via the website 1 month ago and 3 machines later,
hours on the phone, 2 engineers, 1 visit to a store store and only 2 hours
tumble drying. I think Comet are rubbish.
Joanne Macdonald..11 December 2002
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NEVER PHONE. ALWAYS WRITE.
SAY WHAT IS WRONG. SAY WHAT YOU WANT. KEEP COPIES OF LETTERS. ONLY VISIT
ONCE. IF THE VISIT DOESN'T PRODUCE RESULTS MAKE A SCENE IN THE SHOP. MAKE
SURE THE SHOP IS BUSY.
Steve Broadhead...29 December 2002
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Re above: so i guess that would be ok for anyone
to do the same in your company in whatever company you
are employed by right?
M Mackman .. 20 August 2003
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