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An
email I sent to comet on the 24th Jan through their web site.
It goes as follows: click
here for details ... Mark Thomas.. 31 January 2003
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I purchased a Blomberg double oven from Comet 2
yrs ago. At the end of April this year it actually set on fire
while in use. I contacted Comet locally and at HQ and they say that as
I didn't take out a 5 yr. warranty they were not interested as it was
out of guarantee period. Comet said that I would have to pay for an engineer
to come out to inspect the oven to make sure it was faulty. I am not prepared
to do so as if an appliance sets on fire it can hardly be said to be fault
free.
They have said sorry, but please deal with us again. They must be joking!!
The worst part is that if it is a design fault someone could find their
house burnt down if the oven was on a timer. Let alone anybody suffering
from a conflagration caused by a faulty oven. Comet! they are pathetic.
Peter Hickie ... 16 July 2003
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Although I have spent hours searching I
cannot find the name and address of the top man at Comet, managing director
or chairman. (probably for obvious reasons)Could you tell me this information,
or tell me where to find it. Many Thanks Andy Williams. .. 17
August 2003
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About three years ago I had a timecard,
it helped me out well as I was furnishing my home. But just because I
went just over 1200 on my card they stopped it and got an agency to recover
it (cut up of course)I am still paying it off now due to the high interest
rates and have never I repeat NEVER failed in my monthly payments in all
this time.
I have also been told that I cannot reaply for a new timecard as my credit
rating has changed and does not meet their criteria. seems like they have
made a nice tidy profit but now I can"t be trusted.
They trusted me when I was being offered more and more credit until it
got as high as it did. They got payed every month without fail and shortly
I will owe them nothing as it will all be cleared. P.S getting my money"s
worth out of my washing machine warranty and still got 2 yrs left on it.
ALSO ,If I can"t be trusted with a comet storecard I"ll be visiting
curry"s more often.
Dave Ainsworth ... 13 October 2003
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I purchased a proline 28-inch television 3 years
ago and have everything go wrong with it and all i get is the
engineers coming out to fix it. Some 13 times now things from dry joints
to keep turning it self off to flashing & popping to humming. All
I am asking for is to either a new telly I would settle for 26inch of
a different brand. I have spoken to trading standards. I am stressed and
it is making me ill with the stress of it all G.L.Fuller .. 7 November
2003
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I have had to deal with Comets services,
the cost of calls to the list of numbers to reach different departments
is a joke and your kept on hold for half an hour, im dreading my phone
bill.
wendy mills...14 October 2001
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If this person is a qualified NHS Doctor, you
might be forgiven for wondering why he has not the common sense to know
that ,1, residential status is VERY important in any credit application
, and ,2, can hardly expect poorly paid Comet staff to always be correct
in their knowledge!
P.D. of Fife.. 17 November 2001
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I work for Comet & have done so for several
years. There is presure for staff to sell "extended cover
on appliances & Failure to do so can lead to having your job threatened.
The presure is from the top of my company & so cascades down....more
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I am an engineer and work for comet. The
job stinks, they could not run a kids tea party...and allways telling
the customer its the engineers fault when in fact its there incompetence.
Comet went down hill when that french bloke took over ......Currys don't
have there own engineers so if your machine brakes down the main dealer
comes out ..like hotpoint or hoover..and unlike Comet engineers they have
always got the part on board....plus you get a better service at currys..they
seem to have more middle age people serving not the youngsters that cant
be bothered.
All comet want to do is sell you that warranty that they make more money
out of that than the machine..so dont buy the warranty ,,dont forget you
get a 1 years warranty free any way...and if your machine dont break down
in the 1st year I would say it was going to be ok......so next time think
before you buy..... a p j...21 August 2002
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One would assume that if you were taking
up a credit option, that you would READ the paperwork
BEFORE you sign it??? So many customers just sign the bottom line before
actually looking at what they are agreeing to (and then try and complain
about it afterwards!). Anything to do with credit should be a serious
consideration and not just entered into because a poorly paid sales advisor
has talked you in to it to receive his 50p commission! Go home, think
about it - the product will still be there for you to buy tomorrow!
I do feel sorry for Dr Snyder that he wasn't given any form of apology
when he first called in, but when a customer screams and shouts - it is
every incentive for a poorly paid "trained monkey" to shout
back and be unhelpful. Respect can be a two way thing, and if a customer
uses abusive language or is unprepared to even listen to suggestions or
policy, then they can make it harder for themselves to get their enquiry
resolved. I know it can be frustrating when you are annoyed with a company
and its staff, but discussion and communication need to be entered into
first rather than phoning and screaming at people as seems to be the norm
these days.
I have worked in customer services for 6 years (both in retail and leisure
and both call centres and stores) and I know how to handle a customer
- be they screaming or polite - but there are some advisors who get a
bad call on a bad day (maybe Ms Lawrence could use this as an excuse?)
and can make it worse for themselves. The person at the end of the phone
getting shouted at is 99% of the time not the person who caused the situation!!!
The moral of this story: Know when to let it drop and be nice to the poor
sod you are screaming at (they have feelings too!).
Wise One... 13 October 2002
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I think Comet are quite simply awful.
The staff don't care and are clearly not trained to deal with customers,
we have parted with our money and that's what pays their wages. Comet
need to get their act together. I won't be buying from there again. CJH...16
December 2002
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