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Since the contract was in writing,
warnings from BT need to be in writing too, not by emails.
Idarti... 22 March 2003
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Well,I used have BT Internet Services.
My experience was similar.Thats cutting off after a few minutes and, really
slow downloads of email and,search Engine. I, took so much and,then joined
Freeserve. That service prooved to be far better. David Kowal
... 14 November 2003
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Totally agree with complainant.
Have received e-mail from bt tonight announcing excessive use of their
system (which they define as up to 16 hrs a day) will be curbed with a
ceiling time daily of 12 hrs. They do automatically cut off after 2 hrs
& sometimes less. To say they are abusing the smallprint of the Terms
& Conditions is an understatement. In addition they have just increased
their prices by £1 per month.
Richard Burghart...18 May 2002
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It's worse than that, they've just reduced the
arbritary limit of 'excessive use' defined as over 16 hours
a day to 12 hours. BT spin and do this country huge damage. I have complained
to OFTEL 3 times, no reply. OFTEL is in BT's pocket, the minister knows
nothing about IT. <sigh>.
TIP. Always register 2 accounts with BT. Change one of them to 'pay as
you go' (which makes it free). Use this one to register your email i.e.
joe.bloggs@btinternet.com. Then open up an anytime account. Use this to
access the internet - the mail servers will not mind you using the aforementioned
email address as long as the password is correct. When you are terminated
for excessive use, re-register using a different credit card number -
the computer will accept this as a new account.
PS If you only have one credit card, ask your bank for a replacement
debit card - this will be issued with a new number (last 4 digits) - use
that instead.
Austin....23 May 2002
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Transferred from Sounding Board 1:
BTopenworld account disconnection
Tue Jul 2 15:17:04 2002
BTopenworld has terminated my account, for alledged
over-use. No dates supplied, and it costs £10 to obtain
more details of the disconnection reason.Emailing Customer Services or
Billing generates cut-and-paste "Nothing we can do" emails,
and if pushed, you start getting sensible replies. I've finally been told
that "...we will not reply to any further correspondence".If
you're in the same boat, you'll find some useful information at:http://www.consumerdeals.co.uk/btopenworldcease.html
Regards,Pete
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I recommend that all BT users send complaints to
the ITC
and ASA. they should also consider sending emails to national newspapers.
BT give the impression that the service they offer allows access
to the internet evenings and weeekends and that there are no strings attached
- they sell you this idea over the phone when you apply for the service.
They neglect to inform you about any time restrictions or the danger of
unscrupulous venders who will automatically download dialers.
My service is now to be terminated and when I asked them to explain how
my usage was monitored I was told I am required to pay £10 to acquire
said information from them in order to appeal, that is preposterous.
The fact that I am initially supposed to have been online for 24hrs a
day -
I don't even have my computer turned on for that length of time - which
was then downgraded to 12hrs in 24hr - also not the case - is simply not
true.
Having spoken to BTopenworld advisors on the phone (I receive nothing
but automated emails online) I was still not given any idea about how
my usage was monitored nor any redress as to the possibilty or information
about how to rectify the situation.
I am neither computer illiterate nor unwilling to meet the terms of their
contract but they have handled the situation in such a high handed and
unhelpful manner that I feel that the television advertising campaign
for BT Together serves no other purpose than to draw people into their
another service, BT Anytime.I am not alone in this feeling as I have heard
from a number of people that they have been subjected to similar treatment.
M.S.Jones..1st September 2002
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