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I waited 3weeks for my aston gerard watch. Then i received
a empty box.after 4 letters.3emails and 12 phone calls i finally received
my watch after 7weeks.I must say the customer services were no help at
all.they kept saying they would ring me back.and never did. Colin
Hodd ... 1 January 2004
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I was unluckly to have a winning
bid on auction world
on 14/10/03 it was such poor the guide price of 185 must have had the
point in the wrong place should read 1.85p. it was picked up by parcel
force on 28/10/03 and i was told it would be with them the following day.so
far so good!
I started ringing them in november to find out when i would get a refund
. i got it to ring once held on for 20 mins costing me more money and
then line went dead.
after reading the complaints on this site i will contact my c/card company
first thing in the norning.I will update if they can help me. if not see
them in court.
Anthony Lowe ...
2 January 2004
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I too am having problems with Auction World,
I was a successful bidder for a p pc Polo Gold watch,
necklace and bracelet set, this was to be a Christmas present to my young
niece, when it hadnt arrived by the date I was told, I called them, was
told delivery would definitley be before 23rd Dec., item never arrived,
tried in vain to get through,(number always engaged have sent 2 emails,
(not replied to)finally got through, after waiting 45 mins call was, when
I redialled message told me office was now closed, I have now sent a complaint
to Hertfordshire Trading Standards, hopefully they will have more success
than me. Stuart Megginson
...
5 January 2004
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My husband successfully bidded for an Aston Gerrard gents watch more
than two weeks before christmas after lots of phone calls and no way of
talking to anyone on the phone we still have not recieved the item although
other successful bids made after this have already arrived. WHY??? And
how can i ask where it is ,Its like trying to find bin laden. Kelly
... 5 January 2004
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I sucessfully bid for a Silver Meridian watch as
a Xmas present. I was told the watch would be received
in time for Xmas. The watch arrived the monday after Xmas. Not only this
they sent a Gold Watch that loks like something you would by from a lookly
lookly in Spain. I have Email Aution World and still not received a reply
after 5 days. I tried calling them every day but their lines are constantly
engaged. Can you help I just want to return this watch and get the one
I bid for. Jan Noon ... 7 January
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I ordered a small globe from Auction-World.tv on
the 3rd of December to be received for Christmas.
The channel guaranteed Christmas delivery on all orders made before
the 11th of December. Over a month later and past Christmas I have still
not received it although the money has been taken off my account. I have
sent various emails to the company and have never received a reply. I
have also tried telephoning their customer services number from their
website but the line just goes dead
... Jane McGregor ... 8 January 2004
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I purchased a jade bracelet from auction world last
october, it arrived faulty and i returned it recorded delivery on the
25/10/2003. they in turn
received it at 10.14 on the 27/10/2003. the invoice number was 860XXX
total price 48 including postage and packing. i have spoken to auction
world on numerous occasions and was promised refund immediately mid december.
to date this still has not appeared in my account. It seems to be costing
be more in phone calls to auction world to try and obtain a refund for
the bracelet. do not think much of their customer service. Susan
Macfadyen .. 8 January 2004
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i bought on auction world a xmas gift for my daughter.
a homedics vase water fountain. on arrival late and afterxmas
a piece of pvc tubing for operating was missing.i spent hours and hours
on the telephone without any succes. it was disgraceful, and who is going
to pay for all the calls to you firm. i still have had no succes in contacting.
i found this email channel today so iam trying to get some action from
auction world because the item i bought is no good without it.
Leon Thompson .... 16 January 2004
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I to have had the same problem i ordered a ring 4th of April it is now 8th of June. still waiting. i paid £1200 whice was taken from my bank the 7th of May . AW promised delivery in 21 working days it is now 45 working days.When i haqve been lucky enough to get threw to customer service i just get there standed phases such as : its due to suppliers ; it will be with you in 7 to 10 days; .To here this i have waited maybe 20 mins will thay supposadly investigat!
I have spent hours today trying to contact (c s ) but continualy engaged .Then surprise surprise i got answered ;please hold you call is importent to us ;please hold your call is importent to us;- - THEN SILENCE then a vioce says EXITING THE SYSTEM GOODBYE!!!!!!. Im appalled and disgusted with such a compeny as AW to use such a system there is no contact made by them thay certainly dont care once thay have your money . WHAT NOW!!!! AW i wonder i am now exciting the system GOODBYE. Sheila Garland ... 8 June 2004
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I Ordered a Aston gerrard watch For £808.00 on the 12th April 04, when the guy phoned for my credit card details, he assured me that my watch would be with me in 7 days, 8 days went past, so I phone them, only to be told that it would take 31 working days, which I thought was taking the p--- so I cancelled my order, 2 weeks went by, and didnt receive refund, so another half a day was spent trying to get through to them, eventually they told me another 2 weeks for refund, June 10th Still no refund. ITC web site has list of complaints to, and some Helpfull information Steve Mattin ... 10 June 2004
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Does anyone know how to get in contact with these people AW(ful)? The telephone and fax numbers, and email address are all useless. Has anyone had any success in going to their offices ??? They've got 2000.00 of my hard earned money which i want back. i've got a better chance of getting in contact with ET than AW. Sanjeev .. 14 June 2004
TRY THE SOUNDING BOARD to contact others in the same situation.
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I purchased a Aston Gerard stainless steel Diamond encrusted timepiece from this company on the 4th April 2004. I had no problem with the delivery time of 21 working days.It has now been 90 days and i still have not received my timepiece the most annoying thing about this is that i have made 26 telephone calls ranging from 15 minutes to 30 minutes i have also sent 5 E-Mails and 2 letters and i still have not had a reply all i get when i phone is you will receive your item next week or it is in for quality control.
I have also contacted Aston Gerard customer service and they are trying to get a result but they are coming up against the same barrier as the rest of us.Every time i call i am promised by a so called customer rep that a Manager or Supervisor will call me back till this day i have not received that call.I also take the name of the person i have talked to but when i call back this person does not exist.The whole company is a joke. Can any one help me in this matter as the watch i purchased was for a present Ian Torbet ... 19 June 2004
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What ever you do do not ring the premum rate tel No. Try the one on the bottom of your invoice or 02089774051-02089734066.Ihope this is helpfull.Do not let theses aution channels get away with it watch out for bid-up as well.
Leslie Ardern .. 19 June 2004
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I bought a 3 cluster ring on the 18/05/04 from Auction world promised 21 working days paid £400 plus £8.00 P&P item not received.The phone is always engaged or you get cut off !! I want the ring I paid for this company should be off the air.They are still selling the same ring has the one i ordered over a month ago..Live knowing that the first lot haven't arrived surely this is Illegal.my order number 354XXX could you please help !!!B Pirie
Mrs B Pirie .. 21 June 2004
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I bid and Won the auction and was
told it would be with me within 5 working days. This was 15 days ago and
I am still waiting for my goods.
Mr N Taylor ... 18 May 2003
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I have bid for many items succesfully,and
have always had, superb service,and prompt delivery. For
a relativley new company,in my opinion they are doing very well.These
people who have complaining must be extremelly unlucky. An extremelly
satisfied bidder.
Jackie Phillimore...7 June 2003
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After successfully bidding for a floor standing
globe 2.5 weeks ago i was sent the wrong one which i have
returned and are still awaiting my floor standing turquiose globe. Colin
Metcalf ... 27 June 2003
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Hello, i bid on a dvd player and won.
Ihave only used it once, I came to use it again i have sound but no picture.
It is not my tv's, and my other dvd work's perfect, can i exchange it...
Ian F Patton ... 30 June 2003
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I have 3 globes from auction world and have
found the lapis globes in the collectables shop in newcastle and gateshead
for £249 for the 330 short stand and for the floor
standing was only £399,this is no where near the guide price that
is quoted and this is the same for the smaller globes,i am now searching
for the other two i have to see what prices i can buy these in the shops,for
these are not plated stands but are brass stands.I do feel a bit cheated. Mrs Jacqueline James... 8 July 2003
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Purchased a Man-Utd Treble Winning Shirt with MEDAL
2ND July 2003. MEDAL not received with shirt. Have rung
up four times and have written once . It is now July 14th and I have received
no correspondence or returned phonecalls to this date. can you please
explain why? I am very dissapointed as this was a special present for
my son.This item was purchased from Auction World TV. Channel 651
Mr. John Hewer .. 14 July 2003
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Auctionworld really sucks. Here
are some of the complaints I have:
(1) their abtoner belt advertised at a guide of £30 and sold off
generally around £20 is available in an Everything £1 shop
in Stockport.Exact same one.
(2)The small lapis globes claimed at £130 (I paid £60) is
also in the Pound Emporium shop in Stockport for £5.99. I sent it
back for refund (it was damaged anyway) and after 12 weeks am still waiting
for the refund.
(3) A mantle clock I ordered came after 3 weeks delay. When it came it
was the wrong one and was smashed into a hundred pieces. This was returned
for replacement with the correct one. 12 weeks later, I am still waiting.
(4) A Ben Sherman watch which was advertised at £80 and I paid £30
for one, is availablle widely in 3 shops I have seen for £9.99p.
(5) An Aston gerard watch I paid £105 for was broken in 3 places
but they wouldn't do anything about it. I was told (contrary to my consumer
rights and the law of contract) to go to Aston gerard for attention. They
have refused to take any responsibility saying AW are responsible. AW
now say its out of the 21 days return policy time. For obvious reasons,
Auction World are now banned from my remote control. Tony Craggs
... 18 July 2003
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I purchased a TFT computer with a wireless keyboard
and mouse. When it arrived it came with a conventional
keyboard and mouse. I was asked to sent it back and a replacement would
be sent with the correct keyboard and mouse. When I enquired where the
replacement was, I was told that none were available as the suppliers
had not supplied these particular computers with the wireless system.
Auction world admit they do have wireless keyboards and mouse in stock
but will not send one as this will split the new batch. I asked for a
total replacement of the system so I could have a wireless keyboard and
mouse. This was refused. I was told that i could sent the entire system
back, be refunded and bid again for a new computer. They are undoubtely
in breach of contract and their own terms and conditons namely point 10.3.
Gloria Seymour ... 30 July 2003
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I bid and won the auction for a Lapis globe.
Unfortunately the globe was faulty and was returned to Auction World on
21 August they would not send a replacement but that I would have to bid
again. However, 3 weeks later and 3 phone calls later, I am still waiting
for my Visa card to be credited. I believe this is very poor and wonder
how much longer I will have to wait before I get my money back? I will
definitely not be shopping with them again!!
Deborah Partis ... 11 September 2003
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I watch this channel simply for fun.
It is generally acknowledged that their so called guide prices are 3 times
the price you can expect to pay in the shops.
Also notice how their goods are 'exclusive' to them, why?, simple, so
that you can't make a simple price comparison between thei 'guide' price
and an Argos catalogue (yes Aston Gerard do have a website but I bet it
was created by Auction World to give their guide price some credibility).
They keep selling the same old useless stuff over and over again
with guarantee's that are not worth the paper they are written on to people
who perhaps have stumbled on that channel by mistake and are now making
a purchase on impulse.
Reading some of the contributions here, Its obvious that they don't always
send successfull bidders the goods shown during the auction.
Enterprises of this kind (I include bid-up.tv and others) give the punters
the illusion of a 'bargain', take their money and treat them with contempt
if they complain. Once they got your money, you'll have to go to hell
and back to get any after sale support of any kind. I understand that
some of them don't even have a telephone number to call.
Good fun to watch ... but don't even think about calling their premium
rate number .... you will regret it. Mike Hodman.. 12 September
2003
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If you have bought these products on your credit
card and Auction world have failed to deliver them.
Contact your credit card company because you are protected by the
credit consumer act and they can act on your behalf to try and get your
money back. Nicola ... 12 September 2003
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I ordered a LazerVac from the TVShop but
when it was delivered I found it faulty. I returned it on the 6th August
by following their instructions but when I ask about it they tell me their
computer keeps getting glitches and I need to re-inform them. I must have
sent numorous e mails but still to no avail.
Denise Buckley ... 16 September 2003
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I purchased a diamond from auction world, i contacted the gemalogical int. For more informatio about it and quoted
their report number . Their e-mail back to me was that it was not their
report. I sent the daimond back (£1.200.00)is still outstanding
from a.w.
Michael steele … 29 september 2003
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i bought a tool set for 35pounds and
p&p was 15pounds the next day the same one was on 25 pounds p&p
11pounds i quired this as i had paid 15pounds p&p was told they would
tell the winning bidders it was an extra 4pounds it was a misstake then
later it was on again and now p&p was 8pounds i again quired and was
told it was a misstake and everone would be told it was 15pounds i bid
again and guess what i got it for 25pounds and p&p was 8pounds and
i said how much is p&p he replied 8pounds ever felt like you have
been conned
Lucille Walter ... 14 October 2003
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I recently purchased a loose diamond for 1200 against
a guide price of 7650. On taking the same to a local jeweller
for setting I was told not to bother as the setting would be worth more
than the diamond - which in his opinion was worth 500 max. I feel really
cheated and have subsequently returned the diamond.Whilst on the subject
of guide prices, Costco at Watford were recently selling 330 mm Lapis
Globes for 56!
Mrs L McAnenny...23 oCTOBER 2003
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I purchased a Vitto Carlouchi watch, which
was delivered within the 5 working days. In full working order with no
chips, scratches, or knocks. So far no problems. At the end of the day
I would'nt spend a lot of money at a TV Auction - its only a bit of fun.
Be sensible as to what you buy.
Anna Patterson...23 oCTOBER 2003
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I ordered an exercise belt about 3 weeks ago still
waiting delivery.
SUSAN ASHMEAD...27 October 2003
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Tonight I ordered a silver bracelet from your shopping
channel auction world reserve/ the bracelet was 25 instead
as 100 it was automated the details were incomplete on my application
/ there are two princess av in plymouth and the automated system did not
allow me to give you this info
Karen Hill...3 November 2003
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I bid for two chains at 4000 each,
got them in under 5 days and they only took one payment of my account.
Genna Taylor ... 6 November 2003
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I bought a remote control car two weeks ago.
By the look of all the other comments I will probably get it
January. Teresa Heap ... 7 November 2003
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I have been trying to contact Auction World TV
re a watch that I am unhappy with. There phone line is constantly
engaged and I cannot find their email address. Can anyone tell me what
it is?
Jennifer Caroline Welsh ... 12 November 2003
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I bought a curb chain from auction world tv and
paid 800.00 +p&p when it arrived I didn't like it so I sent it back.
That was early sept I asked about the refund I was told that my credit
card had been refunded However they credited the wrong card and some one
some where is 800 better off I have tried to contact the customer service
and got an engaged tone from 0900 to 2200 I even contacted BT who said
they have had lots of calls from people having problems I will give them
one more chance to resolve my problem then I will contact trading standards
,watchdog and anyone else that may be able to help I feel cheated and
as with some of the other people on this complaints list I have been taken
in by the highly inflated guide price. Peter Sugden ... 15 November
2003
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My Husband purchased a Dragonball Ornament a few
week`s ago. We picked it up from the Depot to find it
had been totally smashed, Couldn`t get hold of anybody by phone posted
it back to you. Have heard nothing from you! Yesterday 14th November went
to collect a Chinese Warrior from the Depot yet again totally smashed
up. Please could you arrange to collect this item. My Husband is totally
dis-satisfied and very upset about these problems perhaps you could ring
us or e mail. Thank you. Tina Crook ... 15 November 2003
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I made a bid in the last two minutes of the auction,
my bid was higher than what the screen showed the auction had closed at
but I never received my call back. When I called them the next day they
said I must have been out bid. I haven't had this problem on the other
auction channels, what a waste of a phone call. Joanne Hodgson
... 26 November 2003
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I have bought from auction world.
be careful.the size you see is not the size you get.bargains are hard
to get! follow good advice about use of credit cards. Graham Munro
... 7 December 2003
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I was sucessful in bidding for a loose diamond for
2000.00...guide price 19000 odd pounds and although I
cannot remember excatly the CT it was advertised at over 1 CT I do know
that...I waited over two weeks for the product and it arrived this morning
09/12/03 but when I opened the package, they have sent me a 0.63 CT diamond
guide price 10310.00 but have still charged me 2000. When I telephoned
and spoke to a customer adviser, first he had trouble in finding a diamond
with the original guide price but when he did, I was told out of stock
we will refund. The point I am making, they have sent me a lesser diamond
hopeing I would not notice.
Les Wilkins ... 10 December 2003
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I received on the 5 nov, i of each D &G ladies
bathrobe &1 chrystal dragon stand 80mm, i infact had
ordered & was charged for 2 of each item, i tried repeatedly over
a number of days to contact them by phone, contantly engaged. I left a
message for them to ring me to no avail. On 2.12 i wrote a letter, nothing.
On the 8.12 i faxed again nothing. I am now desperate as these are much
wanted christmas peresents, the 1 of each item that i have received im
very pleased with, can somebody please let me know how i can get a response
from this company, if i cant get the items i have been invoiced for i
would very much like MY money back.
Jennifer M. Dollimore ... 10 December 2003
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I ordered goods on the 27th November- delivery not
received by 9th Dec.
Spent ages trying to get through on telephone [ IN ADDITION TO
SENDING 3 FAXES-ALL WENT UNANSERWED ] By other means established that
the goods were sent by parcel force but could not deliver to my address
[ no answer ]Then established that AUCTION WORLD had sent them to the
wrong address- house number should be 55 NOT 35 - no wonder Parcel Force
could not deliver.
Have tried to contact AUCTION WORLD AGAIN either to get my money back
OR for the goods to be delivered to the correct address- MISSION IMPOSSIBLE
IN TRYING TO MAKE CONTACT.Can anybody assist?
Mervyn Woodage...11 December 2003
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Further to e mail sent on 11th December glad to
report that globe has been received- this all thanks to
TANYA at Auction World and Martin at ROYAL MAIL- mind you I had to make
about 12 phone calls and send umpteen faxes before anything got done.
Anyway we got there in the end.
Mervyn Woodage...13 December 2003
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What a load of rubbish. i purchased
a rug which i am still waiting for 3 weeks later which is a xmas present.
i also purchased a crystal globe, when it finally came, the box was broken,
the packaging was bits of old broken packaging and the globe smelt of
sick. it would have been shameful if i sent it to someone as a gift. i
would not buy from them again and am very dissapointed. has anyone thought
of going to watchdog. Teresa Wadley ... 18 December 2003
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I have the same problem. I purchased a Beverley Hills
gift set on the 2nd Dec 03, charged to my C/C, and on the 24th Dec 03,
i'm still waiting. Have tried on at least 500 times to
contact this organisation, phone constantly engaged. Even tried all other
options email / fax, and on the odd occassion when I have even rang the
number for the people who call you when you are a sucessful bidder, they
claim it's nothing to do with them. They even claimed that I did'nt exsist!
Surprise suprise, when i have spent well over 1000.00 with them so far. One thing I can tell you they wont be getting any more business. I will be using Bid-Up TV instead, their items might not be as good depedning on your taste but at least they keep their promises.
Merry Christmas Auction World TV, have a drink on me, well you have my money, dont you. Will wait to hear back from you via my solictor.
Shaun Cutting ... 24 December 2003
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