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I
orderd a toy horse for my daughter costing 44 pounds they
debited my account the next day and said 5 working days for delivery ,
2 weeks on nothing we tried phoning many times waited for 20 mins sometimes
at 60pence per minuite then got cut off why is this channel still on its
ripping people off what can we do Martin Watts ... 9 January
2004
TRY THE SOUNDING BOARD to contact others in the same situation.
-----------------------------------
I purchased a Tredex TX3050E from auction
world. (two in fact, one was a present) after a couple
of months use, the remote control ceased operating. I have tried phoning
the Tredex customer support helpline, only to hear the message, "This
number is no longer in use". I even wrote to Tredex, only to have
the letter returned to me with the notification, "Address has gone
away".
Does Auction world know that they are selling products, that cannot be
returned. Does Auction world care.? If anyone knows of how I can get the
remote control repaired, or buy a replacement, please contact me.
Mr. Bennett ... 13 January 2004
TRY THE SOUNDING BOARD to contact others in the same situation.
-----------------------------------
I put a succesful bid in of 900 pounds 4 a aston gerard watch money taken straightaway 10 weeks later no watch,numerous phone calls 2 no avail,i think they train their operaters 2 dribble out a load of lies.
Gary Baker ..8 June 2004
------------------------------------
Orderd aston gerard watch from them. They said it would take 21 days waited still no watch. phoned week later they told me it had been sent. a week later phoned them they said it hasent beensent. another week passed still no watch. phoned auction world again every time i called them it was engaged or the lines were down they said b.t. were fixing the problem more lies when i got through to them 3days later, they told me the watch had been sent back to to get the diamonds checked.
2weeks later another excuse more lies was getting a bit pissed off at this point and demanded a refund he said it would be 5/7days and the £800 would be back in my account waited another 4 weeks later still no money so i phoned my bank the halafax and explaind to them. because i used visa they got fraud investgtion on to them what a suprise 1day later i got my money. thank god! all i did was worry for 11 weeks im still waiting for my phone bill to come through god knowns how
much it will be. Angela Gray ... 9 June 2004
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Bought a PC for £630 from Auction World on 15th May 2004 and was told up to 21 days delivery. It's gone over that period now. Impossible to get through to and would like to know when delivery will be. Paid over the phone but have been given no reference/order/invoice numbers. Just would like some sort of idea what is going on please and when to expect delivery.
Mr.William Hill ... 10 June 2004
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I have bought 2 Aston gerard watches 3 months ago £700/£600 not recived them send 7 recorded delivery letters 64 emails 24 faxes still no response
MartinLardner ... 11 June 2004
-------------------------------------------
My husband ordered me an Aston Gerard Watch on the 8th April 2004 and paid £700 which was charged the same day to our Credit Card. We waited the suggested 21 days for delivery, allowing for the Bank holidays and the watch did not arrive. Have contacted Auction World on almost a dozen occassions and also sent E mails but am getting nowhere and still have no watch. My credit card company are aware and attempting to obtain a refund. Our view is that this company MUST have their visa and mastercard merchant ability removed IMMEDIATELY as it is bringing the good names of these organisations into disrepute. Having contacted Aston Gerard direct I understand they are very unhappy with the channel bringing their prestige name into question also. I have contacted the BBC Watchdog programme and will be contacting trading standards in an effort to get these people shut down.
Mrs Maria Attwood ... 12 June 2004
TRY THE SOUNDING BOARD to contact others in the same situation.
--------------------------------------------
I bought a pair of Gucci sunglasses and a widescreen tv the same day back in April. The glasses arrived broken and it ook me three weeks to get them collected of which it then took a further two weeks to ascertain that they had no replacements and they would refund me. The TV never came and i was finally told it was because it was damaged. I again was told i would get a refund - well well its june and i still havent got my money back!!!
Emma Ashton ... 14 June 2004
---------------------------------------------
I too have just realised I have been conned by Auction World. I bought a signed Manchester United shirt for my boyfriend on here which has never arrived, on telephoning the customer service number I have discovered it is permanetly engaged. I have e-mailed Watchdog about this - is this something anyone else has tried with any results?? Maybe if enough of us do it they may be able to do something about it.
Miss Teri Anderson ... 14 June 2004
TRY THE SOUNDING BOARD to contact others in the same situation.
--------------------------------------------
My husband bought me a diamond ring, the £900 was taken out of my bank two days later, they said they would send the ring sizer within 48 hours but weve yet to see it. I am absoluteley sick of phoning them you wait about 20 mins then it says exiting the system and cuts you off. i just dont know what to do next we cant afford to lose this money, its disgusting.
Frances Holt .. 14 June 2004
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On 18th May, this year, I bid for a ladies gold and diamond ring. This item I paid over £400 which was debited from my card the following day. To date I have not received this ring. I have tried to phone the only two numbers available to me 01992760444 and 01992765946. The first is constantly engaged and the second rings out, no one at home! The no contact is angering me by the day. Can anyone help me with a number that I will be able to make contact before I consider the legal side of things. thanks.
George Moss ... 14 June 2004
---------------------------------------------
I 'purchased' a World globe for £90-. It is now 4 weeks later and I have paid in full for this item. I have not received this item and my 4 emails have been ignored, I have tried for 10 days to telephone them and when I finally got through yesterday, I was left holding for 45 minutes and finally gave up. I have been charged for an item not supplied. This is theft. Perhaps it is time to call the police in. It is an absolute disgrace!
David Brandon ... 15 June 2004
--------------------------------------------
I HAVE PURCHASED A WATCH TO THE VALUE OF £800 ON CREDIT CARD. I HAVE NOT RECEIVED IT AND HAVE TRIED IN VAIN TO CONTACT THEM. THERE SO CALLED CUSTOMER SERVICES NO DOESNT EXISITS. THE OTHER NO IS CONSTANTLY ENGAGED AND WHEN IT RINGS AFTER A FEW MINS IT CUTS OFF. I AM NOW WORRIED. I AM GOING TO CONTACT TRADING STANDARDS. CAN YOU HELP ME. BEVERLEY bOWES ... 16 June 2004
TRY THE SOUNDING BOARD to contact others in the same situation.
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Hi its been 2 days i have bidded for the Eligio watch 1carat diamond steel belt for the £350 guide price was £2500, anybody please tell me is my bid worth and how about the watch quality.
Naaz P. .. 19 June 2004
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I bought some jewellery for my Wife,She didn't like it Returned it within the given time ,Telephoned for a refund,They said a return within five working days.The following day they sent back the jewellery with a letter stating "DO NOT return goods as we will not take them. Unable to Phone them them constantly engaged,When I did get through the message kept repeating "Your call is important to you us" Please dont make me laugh. I just want my refund Tom Mulcahy .. 22 June 2004
-------------------------------------------------
As a new customer to Auction World I would like to outline my experience: I purchased a solitaire diamond ring from them in May for £1100, the money was taken from my account the very next day.
I was told that a ring sizer would be despatched but it never arrived. I called the customer service number several times before getting through and was given the WIN number to quote on the ring size answerphone line to confirm my ring size. I called a week later to confirm this had been logged and was told it had not.
The ring was received 30 days from date of order and when I examined it I was shocked that the quality of the stone was so poor and did not conform to SI quality, which was stated several times by the presenters on the show. The ring had a guide price of £13,000 this ring is worth no more than £1000. I called and asked for a replacement which I arranged for yesterday between 3-6pm for which I had to take as holiday from work for and they didn't come !
Now they have missed the 2nd collection and trying to speak to someone in their customer service department is harder than having tea with the Queen. Does anyone have any ideas Scott driscoll ... 22 June 2004
TRY THE SOUNDING BOARD to contact others in the same situation.
--------------------------------------------------
On the 7th june 2004,auctionworld as on sky television removed from my account £148 that i had agreed to purchase a video camera advertised at that price on screen the company phoned me back to confirm order and that i would receive it in 5 working days it is now 22nd june and i have still not received this video camera they have take my money and have still not replied
Joseph v Irwin ... 22 June 2004
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I only just recieved my dvd tredex machine from
Auction world and found it locks up most times I load a dvd disk and
I am meaning omly 1 in 50 times has it actually played. It plays cd's
ok. Any suggestions of action to follow after reading the failures of
others in getting a result i felt i should contact my credit card company
and get them to stop payment.
George Muir ... 2 Jan 2003
----------------------------------
I am currently waiting for delivery of 2 items from
Auction World. I ordered a Tredex DVD for £87.00 on 31/12, and was
told delivery would be 5-10 days. The money was taken from
my account on 2/1. The 10 days passed so I tried to contact customer support
by phone, but that was impossible. I left several messages on their answer
phone, but nobody returned my call. I then e.mailed them on 14/1, and
received a reply that day saying the DVD would be delivered by the 17/1.
Guess what, it never arrived. I am also waiting for a Vito Carlucci watch
that I bought on 8/1. The money (£44.00) was taken fro this on 9/1,
and I was told delivery would be within 5 days. Again, I have not received
the watch, or heard from them.
After reading the many similar stories on several review sites on the
internet (and I mean lots and lots of them), I now beleive that Auction
World have no intention of sending these items to me. The annoying thing
is, they obviously do not have any of these Tredex DVD players to send
to people, but yet they are still allowed to auction these by the hundreds
each and every day. They have auctioned these many times today, still
advertising the delivery time. Surely this has got to be against the law.
There has got to be a way to stop this company from trading once and for
all.
I will not be taking this lying down, and i will not rest until I have
them taken off the air. I will now e.mail the Customer Services Manager,
and the their solicitors requesting a refund. I then intent to contact
other organisations and media to acheive my aim. What I require is the
support of all the other people out there who have been ripped of by these
people. If I can gather a partition, I am sure we can take this to the
authorities and get them stopped. Please contact me. (contact
editor for email address) Nigel Alderson ...19 Jan 2003
-----------------------------------------
Awaiting delivery of dvd almost 2 weeks,service
not up to scratch
James martin ... 19 January 2003
-----------------------------------------
The independent television commission today 29/01/03
fined auction world.tv £10,000 for breaching the advertising
standards code. The fine related to nineteen specific incidents between
may and july 23rd 2002. Thought your readers would like to know. P
Adams ... 30 January 2003
-----------------------------------------
I bought a Tredex 3050E from Auction World
which the presenter stated would play,amongst others,VCds.I found
it will not recognise them but that I may be able to update it by downloading
a programme from the Internet.Surely they must know of this fault and
should provide the necessary systems automatically at their cost. Karl
Ernst Gold ... 3 February 2003
-----------------------------------------
bid up.tv is well better ive bought several
items and have no complaints.
jeff ... 3 February 2003
-----------------------------------------
I like the rest of you have been ...by this tv channel,I
purchased a pair of football shirts and bid four hundred pounds for the
pair ,I was succesful and they debited my account straight away. I have
not received the shirts ,but have telephoned them several times only to
be told that the products have been to two different postal depots they
are trying to sort out the problem (they are very trying). They will not
return phone calls and are very abrupt when talking to you. Why cant the
tv company do something about these people, If anybody out there can help
us please contact us.
Peter J.Williams ... 3 February 2003
------------------------------------------
Prices Of Globes!
I work for a shipping company and we are now clearing various globes
for importers. Same as shown on auction world, 330mm MOP gold plated stand
etc... and other sizes etc. I notice that the estimated prices on auction
world seem slightly high, want the truth? The price the supplier in China
sells these for is lapis 220mm $40.85, lapis 330mm $73.00, mop 220mm $90.00,
mop 330mm $128.00 remember these prices are in US dollars not pounds!
Who is doing well out of this? not the consumer nor the poor old supplier
where do they get these estimates?? I have seen an invoice for a bulk
order of MOP 330mm globes and they were approx £30-£40 each!!!
The annoying thing is they are good quality products that do take many
hours to complete, but by some extremely poorly paid chinese man/woman
or child and sold for a pitence! Think on!! M Lee ... 25 April 2003
-----------------------------------------
I too have got a problem with the Tredex 3050.
It will not even let me close the tray it just keeps popping back
open and saying no disc
Paul Jones ... 27 May 2003
------------------------------------------
I purchased a dvd player in january ,went to use
it and discovered it was faulty. phoned customer services who
told me it would be repaired within 2 days ,waited ,no one turned up.phoned
them again and was told we do not repair faulty items and they would replace
it.
i waited but no dvd arrived, after 2 weeks i phoned them and was told
they were now out of stock. they had taken the money,i phoned every day
and was told many different stories by some very rude people working for
them.i was told i could not speak to a manager at auction world as they
did not know the telephone no.
all correspondance was done through e mails.in the end we got our money
back by cotacting the credit card who gave a refund and claimed the money
back for us. i have never come accross such a dodgy company before,in
future i will be using bid up .tv whom i have never had a problem with.bad
job auction world good job bid up! l Maidens ... 10 September 2003
-----------------------------------------
At the end of August I placed a successful bid for
a polo club watch bracelet and necklace set to date i have
still never received it although the money was debited from my credit
card on the 2nd september. After eight phone calls and two e mails the
company have still not replied and no money has been credited back to
my account. I am taking it up with my credit card company and would warn
others to be wary of Aution world tv they are very quick to take your
money but as in this case goods have never been received. Their customer
service is non existent and they make promises they cannot keep and they
never even reply to calls or e mails! Ian Wride ... 5 October 2003
------------------------------------------
It would be interesting to know when the last complaint
came in. And after reading this and all others i find that
i am waitnig for an item however thanks to this site i can hopefully put
a halt to it taking any longer.
Kevin Lankford ... 7 October 2003
------------------------------------------
I recently purchased loose diamonds from this site..one
was a 1.01 crt there guide price was 18,390.00 pounds,got for
2,800.00 got it valued was only worth 2,059.00, bought 0.57 crt same time
guide price 8,990.00 pounds, got it for 1,550.00 had it valued worth only
846.00 pounds..my advice stay away from loose diamonds on this channel..not
worth there guide price...
Paul Witcombe ... 24 October 2003
-----------------------------------------
BID-Up Tv are no better. I have
been waiting 5 1/2 weeks for my bread maker. Have rung bid-up many times,
they cant offer me an explanation as to why i have not received my bread
maker. They promise to ring me back, they dont, and to add insult to injury,
they were auctioning 93 of the exact same bread makers last night, WHY
? when they have'nt supplied mine yet
barbara hibben ... 26 November 2003
-----------------------------------
On the 28-10-03 I orderd an mp3 player from Auction
World reserve. After hearing nothing ten days later I rang
Auction World after 20 mins on hold I got though to be told sorry there
has been a slight hitch but the mp3 player will be with you soon. After
many phone calls, all taking about 20 mins to get through, I kept getting
told someone will call you back, nobody ever did. I also wrote and e-mailed
again no reply. At on the 28-11-03 I was told we've found one which will
sent to you within 24 hours. 5 days later still no mp3 player. Once more
after 20 mins on hold I was told we hav'ent got any. After telling the
Customer services rep what I think of the company I was told I would get
an instant refund.5-12-03 still no refund .I now intend to contact Trading
Standards about this shambles of a company.
Gordon O'Rourke ... 5 December 2003
------------------------------------
We purchased a Tredex DVD player tx-3050E and we
are having problems with some discs. When you insert the disc
it comes up loading then says no disc. This happend with both old and
new discs. In one instance we purchased a boxed set of disc one would
play and the other wouldn't. One disc we watched which we had borrowered
and then we bought our own copy, the borrowered one would play but not
the new one. Can you please tell me how we can overcome this problem?
Muriel Tappenden ...12 December 2003
-------------------------------------
I ordered a set of candles for Christmas. They
were delivered broken! the delivery guy suggested that we did not take
delivery of them, and we would receive a new set hopefuly properly wrapped.
At this point I would like to point out that auction channels charge an
inflated delivery charge and apparantly can't even pack things properly!.
I have tried on numerous occasions to call Auction World and email them
I now believe no one is there. Only to take my money and not replace my
goods. Well done you have got my vote for No customer service. Lorraine
Heron ... 17 December 2003
------------------------------------
I too have had problems with auction-world.
I purchased a make-up set which was damaged when it arrived. My first
attempt at returning the failed as the courier didnt collect. Now, for
a week solid, I have been trying to contact auction-world but the phone
is constantly engaged. I have also sent 2 e-mails, but have yet to receive
a reply. I have also contacted the courier, parcelforce, but they want
to charge me p&p to return the item. With all this in mind, I am now
considering contacting Trading Standards!
Miss Deborah Warrington ... 18 December 2003
------------------------------------
I ordered a ralph lauren sweat shirt from auction
world they rang me back and took all my bank details and took
the money straight away they then said it would be delievered within 5
working days after endless phone calls and sometimes getting through and
hearing its not auction worlds fault and its parcel forces i am still
waiting 3 months later absolutly disgusting i am know putting things into
the hands of trading standards.
Christopher George ... 19 December 2003
------------------------------------
My Mother purchased 2 items from auction world and
waited several weeks for delivery. After numerous telephone
calls to chase up the delivery [ calls costs totalled 13.00] the item
arrived yet another 2 wekks later but payment had been debited immediately
from ny mum's account. We are still waiting on the 2nd item being delivered.
A nightmare company to communicate with, however if you want to give them
some money there are plenty of operators to take your call. Any complaint
is best dealt with in writing and posted by recorded delivery. Allyson
Doak ... 20 December 2003
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Have tried for 3 weeks to phone auction world
and tredex about broken dvd under warranty but its either engaged
or put on hold for ever I donot see why I should pay post and packing.
J.M. Jones ... 26 December 2003
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On nov 3rd I bid for a man united singed pennant
and medal I paid 203 for this item. Still 8 weeks later I have
not recieved this and have not been able to contact them by phone it either
rings out or is engaged.I have emails sent back unread and sent numerous
letters none of which I have had a reply to.I would not advise anybody
to bidor buy anything from this shady fly by night two bit poxy excuse
for a company.
Julie Darbyshire ... 30 December 2003
-------------------------------------
I bought a Tredex dvd player X3000, and
delivered in 3 days, I am pleased to say it works and no problems. and
best of all i was'nt ripped off.
Angela Roomes ... 30 December 2003
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I purchased a gold
bangle for my wife in febuary this year, auction world
took the money off the card company. It did not arrive so i contacted
them many many time via phone, letters, e mail,and of as yet still no
bangle. Surely this company is breaking some law???? Can any one suggest
how to get our money back. Ronald Sinden ... 29 October 2002
---------------------------------------
Advice to Ronald Sinden and to anyone else with
problems: Take them to court!
I won my case against them yesterday to get a full refund as well as £105.40
expenses.
Contact their solicitors, Mackrell, Turner, Garrett, Inigo Place, 31 Bedford
Street, Strand, London WC2E 9EY, telephone 020 7240 0521. Nigel Rowley
is a director of Auctionworld and a partner in this firm of solicitors.
Failing this, a county court summons is very easy to serve.
In order to comply with Clik2complaints'
wishes, my home address is:XXXXx (full details suppied) and telephone
XXXX (supplied) and the court case number was TW021535. Mike Stanford...
1 November 2002
Editor's Note: Thank you! Mr
Stanford
---------------------------------------------
Can I please add a footnote to the latest posting of Mr Stanford....
"If customers have a problem, I suggest they initially contact Head
of
Customer Services at Simon.S@auction-world.tv or on 01992 765 946. Simon
will resolve any problems, and if he fails to do so then they should indeed
contact me."
Many thanks Nigel Rowley ...18 November 2002
MACKRELL TURNER GARRETT
Inigo Place, 31 Bedford St, Strand, LONDON WC2E 9EH.
------------------------------------------------------
I too have had serious problems with
the lack of service at Auction World - as have many others. Check the
link to other complaints!
http://www.dooyoo.co.uk/product/177340.html
Stephen Matthews... 24 June 2002
-----------------------------------
I can only echo Stephen Matthews' comments
- I am taking them to court because of the problems they caused me with
my faulty Tredex DVD player.
Mike Stanford...17 July 2002
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I waited nearly 5 weeks for a delivery of a mop
globe. I made phone calls every day for two weeks it wasnt
until i threatened further action that suprise suprise my globe turned
up the next day,(my credit card was debited within 2 days if the bid being
placed!
Tracey Warner...26 July 2002
------------------------------
I too have problems with a DVD player
that was purchased from Auctionworld (Tredex3050model) can,t even
raise anybody on the phone numbers supplied, any suggestions would be
grateful.
Keith Fowler...28 July 2002
-------------------------------------
I to have had trouble with auction world tv.I
bid for a gold chain. I was successful in my bid that was on the 1/6/02.THEY
TOOK THE MONEY OUT OF MY ACCOUNT STRAIGHT AWAY.BUT I HAVE NOT RECIEVED
ANY CHAIN.
Robert Russell..1 August 2002
------------------------------------
Good luck with your complaint. I bought
a Microsoft keyboard from them last Nov. for an Xmas present.After non-delivery,
I contacted them by phone and was promised delivery within 3 days, I am
still waiting. Needless to say, they were quick enough taking the money
off my credit card. I have made numerous calls to their call centre, premium
rate number, I have written to them, I have e-mailed them, what more am
I supposed to do? Every time I contact them, it costs me more money. I
feel this station should be investigated by the watchdog and made to pay
for ripping people off.
Ron Beardsmore..4 August 2002
----------------------------------
In April 2002 I was successful in a bid for a gold
necklace, the £250.00 was debited from my credit card
in April.
When within 21 days it did not arrive I called the customer information
line. They logged my query of non delivery and said that I could not speak
to anyone directly by telephone and they would arrange for someone to
call me back. This did not happen, I called back on a daily basis to no
avail, eventually I received a call, a mumbled message on my answer phone
to ask me to call if I still wanted it, I called and confirmed I still
required this item but as of today 4 months later I am still awaiting
delivery.
I started the process all over again but the same response. Today I instructed
my solicitor to sue Auction World for theft, waste time and administration
charges. My money has been taken and no goods have been supplied.
Now maybe someone will sort this problem out. It has been 4 months to
get nowhere and with the cost of repeatley calling and now the solicitors
I intend to take this all the way. I have no intention of ever purchasing
from Auction World again and would advise anyone thinking to do so against
it.
M Dilkes...6 August 2002
-----------------------------
I bought a small globe first they said it was estimited
at £400. It has gradually dwindled to £295. They
also mentioned a nice presentation box. The box it come in was what you
would normaly find somthing cheap and nasty in. Lynda Griffiths...7
August 2002
--------------------------------
My wife purchased a DVD player last February,when
delivered it was found to be damaged. She telephoned Auction World who
told her that they would send a replacement within 7-10 day's. The following
day a delivery van called to pick up the damaged DVD, but,did not bring
a replacement,when she telephoned Auction world again they told us that
the DVD was on another delivery van and we would recieve it the following
da. That was last March when the player was sent back, after numerous
telephone call's and e-mail's we still have not received our DVD player.Imagine
the amount of interest they will accumulate on everyone else's money.
Paul Jeffery...9 August 2002
-------------------------------
You could try contacting their solicitors, Mackrell
Turner Garrett, Inigo Place, 31 Bedford Street, Strand, London WC2E 9EY
Tel. 020 7240 0521, because Nigel Rowley is a partner in the firm of solicitors
and also a director of Auction World and he was 'anxious' to avoid my
county court summons.
Mike Stanford
-----------------------------
My husband has bought a globe from auction world
and they state the guide price is fifteen thousand pounds but
when I asked for proof of this so I can get it insured the ever so helpful(not)
operator stated that they do not supply that service and when I asked
how on I am going to get this insured he said "I don't know",
this is poor customer service, do you have any advice for me please
Tracey Tait... 4 September 2002
-------------------------------------
I have no real complaints about Auction World TV,
in fact the Golden Globe that I purchased from the show has made me the
envy of all my friends, it has changed my life and I can honestly say
it will change yours.
Mr J. Ustin..14 September 2002
-------------------------------------
Like the rest of you's out there,
I brought a tredex dvd, it plays ok, i recieved it in a couple of
days but it wont let me play a film over the age of twelve,i tried parental
guide to alter the settings to no avail,waste of money. Peter Dowler....20
October 2002
-------------------------------------
We purchased a DVD on about the 14/10/02
with the money being stopped from my bank account on the 16/10/02.
I paid by switch card. I cannot remember the number I was given. We are
still waiting for the delivery of the DVD. Lynne Guilfoyle... 6 November
2002
-------------------------------------
I fully endorse this complaint and am
about to contact Mr Rowley with my case Robert Elliott OAP....30 November
2002
------------------------------------
Ordered dvd player still waitng after 3 wks
Denise..8 December 2002
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