|
|
At least you talked to a "helper". I
can't even get through because of high call volume. AOL is a huge
joke.
Harriet ...31 March 2003
----------------------------------------------------
I closed my regular account in early February. I
was told I could keep my screen name by paying $2.95. I spent
hours on the phone to get this done. Now I see on my March bank
statement that my account is still being charged $21.95. Please
credit my account and cancel my aol! Mary Ann Mitchell,
Santa Monica USA... 31 March 2003
-----------------------------------------------------
I have tried to contact AOL and have never
got to talk to anyone. I have stayed on hold for
20 minutes and then the phone went blank. I do not have a phone
number in my area for AOL so I have to pay for another server.
Larry Leezer, Naylor/MO ....31 March 2003
-----------------------------------------------------
I am writing to complain about aol
charged me $145.08 in the case that i have not used.
Last january 2003 i made a call informing them that my
free trial is expiring but instead told me that i will continue
using it because they are still giving me a two months free which
last on march 26. But what happened was they charged me for $145.08
feb.-march billing. It bothers me so much.pls make an action to
this.
I am just a plain housewife with a baby. And it is a big lost
on my pocket. More power!
Annabelle Viernes, stockton ,ca.95219 … 31 March 2003
-----------------------------------------------------
I have been having a similar dispute with
AOL. They began charging me for a second account
and charging my charge card automatically even though I never
ordered said second account. They refuse to accept e-mail orders
to cancel and have not folowed through after I finally reached
a live person via their 800#. James H. Miller... 31 March
2003
Please read and post new AOL Consumer
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Sounding
Board
|
APRIL 2003
I cancelled my account last year
and they are still billing me Craig Doggett,
Sicklerville NJ ...1 April 2003
------------------------------------------------------
I am no longer subscribing to AOL.
Please delete me as I am using COMPUSERVE and was suppose
to be deleted from your site on March 13th.
I still have it and all I get is spam. I should not be billed
since Jan 03. My cancellation confirmation was 101XXXXXX. If I
have been billed, I except a credit to my account. Stuart
Roderick, Glkendale, AZ... 2 April 2003
------------------------------------------------------
I wish to end my AOL service as I have moved
out of state and have a new provider. I have spent
time on hold, and can not get to the cancel account part of the
billing section. Please advise
Christina McKee, Chestnut Ridge ... 2 April 2003
-----------------------------------------------------
I sent an e-mail to UKBillA asking for my
aol account to be cancelled but I still charged
monthly for the aol account. Can you please take note now and
please cancel my aol account with immediate effect. Faisal
H Jawad, London...3 April 2003
----------------------------------------------------
It is pathetic how simple functions become
an ordeal in many websites, AOL included. All
I want to do is give you a new c.c. number because my account
number has changed. Why there is not a clearly defined button
on your home page for billing matters like that, is beyond me.
If this message doesn't work, my next chore is to find a customer
service phone number to call a human being at AOL. Sounds easy
?? I'm sure you guys can find ways to mess it up.
John R. Guiteras, Coral Gables, Florida...3 April 2003
----------------------------------------------------
I would like to restore my account
and pay my balance of $95.00.
D'Anthony Davezan, Jacksonville ...3 April 2003
----------------------------------------------------
I cancelled my aol account quite sometime
ago. I still have
been getting billed and want it to stop. I do not want aol anymore.
The master account is XXXXX Scott Sylvia, New Bedford...
3 April 2003
----------------------------------------------------
I can relate to you anger. I
too have been having billing problems with aol. I was charged
for an service, when i was still in the free trial period. I was
also charged for a credit report that i did not order , and did
not receive, and at both times it caused an insuffient fund fee
from my checking account. I eventually got my refund, but as for
the for the fee that they caused, i was told that they would refund
it but they never did, even after i did all the faxing and calling
i was still ignored. It has been 5 months and still no results.
DEMITCH.. 3 April 2003
----------------------------------------------------
I sent a e-mail meesage about a week ago
about my bill when i had cancelled my service...not
sure if it went to the right place....but no one has contacted
me with a reply good or bad Fred Lewelling, Houston, TX...3
April 2003
----------------------------------------------------
Have asked to have aol disconnected and
my request has been ignored..I would like to to
have it cut off been asking for months... P Manis, Texas
City tx .. 4 April 2003
------------------------------------------------------
I am writing to complain..
In Dec 2002 I cancelled due to financial difficulties....
The rep that I spoke to told me he wanted to give me two months
free...just to go and download the newest version, I told him
that I don't care about 2 mo free, cancel my account. I just checked
with my bank and AOL has billed me for the past 3 mo. I am so
mad... I just called them to get a refund and to ask why they
did not in fact cancel my account... It's not that I was unhappy
with AOL, in fact I had a great time Surfing, but at the rate
they are billing I can't afford it. So on 4/4/03 they still won't
cancel my account because I can't verify the address where I opened
the account which was 3 years ago...I'm going to call them back
when I figure out where I lived then and then I am going to raise
hell! Stacy McGill, Gardena CA.. 4April 2003
--------------------------------------------------------
On October 9th, 2002 I have requested via
an e-mail sent to aol: UKBillA giving my request
to cancel my subscription with aol and canceling my account. Until
today I am still being charged for an aol that I no longer use.
May I once again ask that aol stop charging my American Express
account with immediate effect and send me confirmation that this
being done.
Faisal Jawad, Bahrain..3 April 2003
------------------------------------------------------
I would like to cancel aol. Please
let me know what I have to do?
Tracy Lynn Workman, Groveport...4 April 2003
------------------------------------------------------
TOP OF List |
Top of page
I do not remember my signon name or password
for the newest signon I have which should be free
since I now own a DELL laptop computer. I have been unable to
get any contact by email from you, AOL, about this situation.Why
is this so hard? Paula Faye Morgan Lovett, Crawfordville,
FL .. 4 April 2003
------------------------------------------------------
I would like to cancel my AOL membership
as of the end of this month's billing period.
I have switched to MSN. I have NOT been able to get AOL 8.0 to
work at home, despite several calls to your help center.
Joseph P. Desiderio, Pleasant Valley... 4 April 2003
-------------------------------------------------------
Aol!!!??? They tell you its free. Then when
you try to cancel the "free" trial they still try to
bill you. I dont want it,told them same day i
got it couldnt use and to cancel cause they dont have a local
number ,therefore its no use to me. Please cancel and dont dare
charge me for something i didnt even use.
Linda ann robertson, Mcalester Oklahoma.. 7 April 2003
-------------------------------------------------------
I have cancelled service with aol several
times and continue to get billed. How can I have
my service stopped immediately? Jill R Smith, Bloomington
Indiana..7 April 2003
-------------------------------------------------------
I received an e-mail from AOL saying my
credit card would not honor the monthly fee. My
account is not on a credit card but an ATM and check card. It
is an automatic withdrawal from our bank, Check your facts again.
Gerald Steppen, Broomfield, Co. .. 7 April 2003
------------------------------------------------------
You charged my uncle 45 dollars for broadband
which i dont even use because somethings wrong
with it. Some guy from aol told me that is because i got two different
types of dsl's on my pc. But i took off verizons dsl and stood
with aol's dsl but i still cant use it and aol is charging my
uncle for something that i cant use. They told me i have one month
free and then after that it will only be no more than 30 dollars.
I'll like to talk with some one about this. Isidro abreu,
bronx new york..7 April 2003
--------------------------------------------------------
I am writing because I get billed twice
everytime that I my bill comes due
Matt Phillips, North of Knoxville... 7 April 2003
--------------------------------------------------------
TOP OF List |
Top of page
Why is there no slot for the stock market
on the left side of the opening window? Darn,
darn,drat! It is a lot more significant than Games, for instance.
Alys stutz, Chelan, wa .. 7 April 2003
---------------------------------------------------------
I am writing to make a complain about aol
because aol is charging me for another account that i didnt open
so please i need you to fix this problem or cancel my aol account
as soon as possible.
Maritza Silva, Clifton nj .. 8 April 2003
----------------------------------------------------------
I am angry that AOL Broadband
is not available where I live in Southern Ontario.
Bruce Allen, St. Catharines... 8 April 2003
-----------------------------------------------------------
Cancelled AOL-oline in November and
they continue to bill my credit card for services.
Lisa Braymen, Columbia, MO. . 8 April 2003
------------------------------------------------------------
I am writing to ask and complain.
People are sending emails about my account even though
its paid up how am i supposed to know if its really aol trying
to contact me
Christina mckay, irmo/south carolina, ..8 april 2003
------------------------------------------------------------
Hello. My name is Meghan McIntosh,
and I am calling to complain about my bill. I used the
free AOL cd, and I expected it to cancel once my time was up,
but istead it kept going. Now I have a $115 bill and I do not
have the money. I know that my account is canceled, but is there
any way that I can either push back my bill or cancel it?
Meghan McIntosh, Ridley.. 8 April 2003
-------------------------------------------------------------
That's the way AOL run their business? They
promise nothing. I have the same experience. I have called them
a few times. Now, almost 15 months AOL charged me for US$23.99
per month for the services that I never used it.
Dicky Sanusi, Bandung, Indonesia... 12 April 2003
-------------------------------------------------------------
Last year i signed up to aol and have been
trying to cancel it for about 8 months now. I
find I can't get into aol billing to give them the last four digits
of my card number to cancel the contract. I've now overpaid them
so much I could have got a new computer by now, but instaed am
paying loadsa money in internet cafes trying to cancel it.I believe
aol make it purposely very difficult to cancel the contract.I'm
going to pass it on to aol by email(again) and see if anything
happens. Will let you know how I get on, If I get on at all. polecat
JillOKeeffe, Brighton, England... 16 April 2003
-------------------------------------------------------------
Once again I cant send mail thanks
to AOl, Personally Im pretty fed up with AOL.
William Edward Tyree Jr., Lynchbug Va. ..24 April 2003
-------------------------------------------------------------
I have had either AOL dial up or broad band
for over 6 years now. I have my payments automatically
deducted by debit card every month $23.90. In December of last
year I was told by AOL that for some reason I had to switch over
to paying by check and start using a new screen name. But after
one month I could change back. I did as I was told and I just
now (April, 27, 2003) found out that I have been charged every
month $28.90 for two accounts coming out of my checking account,
even though I had changed back to my debit card in January!! I
have been overcharged by $169.50 this whole time!! The lady I
spoke to was pretty nice at AOL however, my only remedy was to
have the next two months prepaid by them. This only turns out
to be a total of $47.80. The only thing I have to say is MSN here
I come!!! Jerry Molleck, Vail, Colorado ...27 April 2003
-------------------------------------------------------------
Seven months ago we canceled AOL. They
have been collecting monthly on our credit card for seven months.
We called them and had the service rep's name and the confirmation
number amd we even had the time that we canceled. and they said
we canceled and signed up again five minutes later. They told
us we still had AOL in our computer. We don't have AOL in our
computer. We called and canceled our credit card. The bank told
us AOL is notorious for this. Sue and John in Sun City, AZ.
Cecilia Sue Austinson, Sun City, AZ ..29 April 2003
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|
MAY 2003
Sounds like we're having the same
problems. AOL will never get any more service
from me or my friends. They seem to be a scam. They have pissed
me off. The charges that they have charged me...and mind you they
were supposed to cancel my account months before, charged a chain
reaction totaling over $120 in NSF charges to my "poor little"
checking account, and they seem to be playing dumb. No one can
refund me anything!! Believe me I am very pissed. Calling and
waiting for someone...then get the damn' run around. Very pissed
is the understatment of the year!! I'm defintely not finished
with AOL!
Miss Auntie, Atlanta, USA ... 5 May 2003
------------------------------------------------------------
I was billed for 105 minutes on 4/27/03,
and I was not home or at any computer on that day, nor
was anyone at my home. Please reverse the charges for that bill.
Thank you.
Betty Hennessy, San Diego, CA ... 7 May 2003
-------------------------------------------------------------
I strongly agree too.that's
exactly what happened to me .they should be able to refund us
because normally the time spent on the internet is recorded by
aol.Nana Kasi...19 May 2003
-------------------------------------------------------------
My name is Amanda McGregor and I have not
had AOL since Nov. of 2002. I cancelled it before
my free trial was up. Now since March, you people have been taking
monies from my checking acct. twice a month. This is absurd. I'm
seriously thinking of filing a law suit for unauthorized debits
from my acct. Right now my checking acct. Is a negative $65.00
and I called the bank and i have an itemized list of every payment
you took out of my acct. For this reason I must close this acct.
And open a new one. You people have no right to go into someone's
acct. And take whatever you feel like. I am going to the bank
on Monday, may 19th, 2003 and get this money put back into my
acct. And I will be contacting a lawyer. I am not the first person
you have done this to and i probably won't be the last. You don't
even know how upset I am as I am a single mother of a one year
old and I work full time and I can't be dealing with this…
17 May 2003
---------------------------------------------------------------
I've been a victim of a bad service for
the customer service dept. I was promise to have
a low rate of payment since February of 2003 and I had not see
that low rate yet. Every time I try to contact them, they go around
telling me that they cannot find me in the system, but when is
time to send me a charge and over charge me a bill they don't
miss my address. I tired of it.
Anayansi Este Valencia, Louisville, Kentucky...13 May 2003
-------------------------------------------------------------
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| Top of page
I have the same problem. I
installed AOL and it always messed up my computer, so I called
to cancel. The man wouldn't do it the first time, so I called
again at a later time and the woman canceled the account. About
a month or 2 later, I recieved a bill for $72, and they are telling
me they're going to report me for not paying. Why should I pay
when I never used AOL after the free period??? Teri, Damascus,
MD...15 May 2003
------------------------------------------------------------
I have a complaint too.
AOL has been trying to bill me 90 something dollars for services
that I had asked to be cut off back in november and I have talked
to several people about this and nothing has been done..I dont
mind paying for whatever I owe legitimately..but I dont owe this
due to the fact that aol didnt cancel the account when I REQUESTED
it..there fore I dont feel I owe aol anything for this screw up
on their ppart Zackery Dwayne Putnal...18 May 2003
------------------------------------------------------------
Not sure who will get this message, but
if the pop-ups don't stop soon. I will stop using
AOL. This is beyond me that AOL will let one company worry the
HELL out of us trying to sell us something to stop pop-ups. Other
services do not have this problem. And it has taken me over an
hour just to get to this point to complain.
Every time I call l talk with someone who doesn't speak english.
This is the most outrageous thing I think AOL is doing to the
customer. Get someone who can talk to the people and can be understood.
The pop-up that is giving me fits is WWW.BLOCKMESSENGER.COM Can
you hear me now? Can you hear me now? Do something or I will close
my account and verry soon.
Gene Rester ...15 May 2003
-----------------------------------------------------------
A couple months a go i had requested to
cancel my aol account. On 5/13 $23.90 was taken
out of my checking account. Please cancel and refund the 23.90
to my account.
Karen Cook... 23 May 2003 , Cardington
-----------------------------------------------------------
I had an AOL account for 2 years and I cancelled
my account , next thing I know their still charging
my account for a service I already had cancelled..These people
from AOL are very irresponsible ,they put you on hold ,next thing
you know they hang up the phone and the customer has to go through
all the trouble.I REGRET having AOL ,I advise anyone not to go
through the hasle and stick to cable modem,,or MSN..Dissatisfied
customer.. Millie... BRONX.. 23 May 2003
-----------------------------------------------------------
CANCEL THIS ACCOUNT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
CANCEL THIS ACCOUNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
CANCEL THIS ACCOUNT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Jeff Rayford, Cincinnati,OH... 27 May 2003
-----------------------------------------------------------
I cancelled my account over a year ago,
you started to take money out of my account since August of 2002.
I never athurized for this account to be reopened and would like
to be credited for all the months since August of 2002. I will
look forward to your reply ASAP,I have contacted the Federal Trade
Commission in regards to this matter. I am to forward your reply
to them. Thank you for your time. Richard Strasbaugh,
Seattle ... 27 May 2003
-----------------------------------------------------------
I need to disconnect my service
permanently and when I call in to 1888-265-8008
I get put on hold, sent from rep to rep and no one seems to be
able to help me. I need to disconnect my service immediately.
Please someone help me.
Katie M. McGee, Southport, NC ... 28 May 2003
-----------------------------------------------------------
I wish I would have checked this
website before accepting 1 year free trial. I
have been trying to cancel AOl with cancellation # and all and
they are still billing. I canceled my credit card, see if they
get paid now!
Jaime Carson, Philadelphia... 28 May 2003
-----------------------------------------------------------
TOP OF List | Top
of page
My Sears credit card, and American
Express credit card are both being charged for AOL services each
month... So I am paying double, and our Aol American
Express Account was over charged in April, of $47.80, and my Sears
account was charged twice. In April you charged the Sears card
twice as well. Could you please credit my accounts immediately,
and only charge my American Express once a month for services,
and do not charge my Sears account. Thank you for your immediate
attention on this matter. Madeline Poelaert, Duxbury...
29 May 2003
-----------------------------------------------------------
Will you ever go down in price
$23.90 is to much now when the us the way it is today.
Barbara Harvey, Waco TX… 29 may 2003
-----------------------------------------------------------
I have called on three seperate
ocassions to have aol cancel my service and have
been assured this has been done three months have pass with no
results three more payments.
David Arneson, Puyullip WA... 29 May 2003
-----------------------------------------------------------
I am writing to complain about the
aol three months free installation disk that was
sent to my home in early 2003. After a month of use the company
charged me $24.95 for online help. Online help? What the hell
is that? I never used this feature, and every time i call their
toll-free number, they put me on hold. I am extremely frustrated
with this company and their scams. If anyone can offer any help,
please e-mail me at rayray00767@hotmail.com Ray Bariz,
Scarborough, ON...30 May 2003
-----------------------------------------------------------
Aol billed us $23.90 twice
in April so they charged me for two months. Rachel Winkler,
Christmas..30 May 2003
-----------------------------------------------------------
I hate aol. everytime
u try to quit it, it messes up your computer and come up with
some bullshit that it can not do that command or it can not exit
the program running what is that? GET ME OFF THIS !!!!
Crystal Damaso, East Providence, RI.. 31 May 2003
-----------------------------------------------------------
Wilkersontiger is trying to cancel
during the free trial and has not been able to
get an answer to the number given to call for cancellation. this
is an American account.Cancel, PLEASE. CHIP WILKEERSON........AKA
WILKERSON TIGER. Help me Mr. Editor! PLEASE RESPOND! DONALD
W. WILKERSON ,Five Points, Al ...31 May 2003
-----------------------------------------------------------
Why do I have to put all my numbers from
checking account why not just the 4 numbers .I
was told by a state lawyer kids can get my account number .I was
trying to get on earlier but I could not get on I called AOl on
the phone and gave them Information where I live phone no. and
the last 4 dig of checking account will I be cut off again let
me know please .I start paying 4 Aol In July my unit Is new let
me know please RIchardtvItale, eastgreen,r.I … 31
may 2003
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JUNE 2003
I have been fighting with AOL for
5 months And now they again have charged my account
and it cost me a bounce charge. I get on hold for hours. They
are not user friendly
Therese Anderson, Warren,Mi... 10 June 2003
------------------------------------------------------------
I am getting x-tra charges way over
and above the normal and broad band that I didn't order might
have something to do with this charge. Robert Polhemus
... 5 June 2003
-----------------------------------------------------------
I want to stop my account...but nooo!!!!!
no one in this company can even help to stop an account!!!!!
Joo Bok Jeong, Albemarle USA .... 6 June 2003
-----------------------------------------------------------
I would like my account cancelled.
Do NOT bill me for any services. I am still on the 45
days and 1025 free hours deal and do not wish to continue my subscription
with you. Please send me confirmation that this request has been
accomplished.
Mindy Giles, Shelley, ID... 6 June 2003
-----------------------------------------------------------
The month of May according to my bank statement
i was double-billed. and also i've been spammed
3 times in 5 months and too mant pop ups . i am not happy with
the current service received and i want my refund back and june
is the last month that i will be using your services.
Lisa k taylor, forestville,md ... 9 June 2003
-----------------------------------------------------------
I am here to complain about my aol bill>It
seems i have been charged for 3 Aol accounts in my neighbourhood
and all of these were taken out of my checking account totalling
monthy 105.00 a month.When i spoke to an Aol account personal
i was simply brushed off and ignored .What makes this right? This
is no way to run a business>I the comsumer am very upset. There
has been some kind of problem every month this is getting very
old and I do beleve it is time to find a differnt server.
Mary Presley, Pevely Mo .... 9 June 2003
----------------------------------------------------------
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I need to cancel my aol billing account.
How can i do this? Mrs C Dunne, Cheshire ... 10 June 2003
----------------------------------------------------------
CHARGE TO HIGH WANT TO CANCEL
ACCOUNT. DAVID A TACKACH ... 10 June 2003
---------------------------------------------------------
I called AOL in Feruary re: two accounts
(one authorized and the other fraudulently connected) for
which I was billed and charged. I was billed in April and May,
even after their own letter to me confirming my request for termination.
In trying to contact billing, I have endured call-waiting periods
of fifteen to twenty-five minutes, disconnections, and multiple
operator transfers. Representatives were rude and blamed me for
their own failure to disable both accounts.
Representatives refused to disclose names and addresses of billing
managers or agents. Representatives told me that there was no
process for disputing a bill, filing a complaint formally. Please
help!
Katherine V. Jrateh, Philadelphia ... 10 June 2003
--------------------------------------------------------
I have had my e-mail address for
4 years, it says it does not exist.
Please help me, I go to school on line and I can not afford
for this to happen. Lori Salinas .. 11 June 2003
--------------------------------------------------------
I downloaded the virus protection
of Mc Afree through the AOL offer. It totally
crashed my computer. Therefore I deleted it from my pc. I do not
want this put on my credit card as I do not have the service.
Thank you Carol A. Walser ... 11 June 2003
---------------------------------------------------------
I canceled my aol account back in
march of 2003 and was told no further charges would appear on
my phone bill and here it is june and im still
being charged, aol refuses to talk to me about it because my husband
is the one who set up the account but its alright for them to
bill my phone for his charges and his name does not appear any
where on my phone bill. They wont cancel the account and i continue
to have aol charges on my phone every month. how convienent that
they wont talk to me because my name is not on the account but
they can bill my phone! and his name is not on the account.
Sue Thompson, Montpelier... 12 June 2003
--------------------------------------------------------
Dropped broadband.
bell south cut it off months ago.Aol. blames bell south-bell
south blames aol.Person at aol. very rude,switched to bell south.
you could have fixed the problem-but never did. I do not believe
that I owe for months of service that I never recieved.
Edward McILvaine.. 14 June 2003
--------------------------------------------------------
I know none of us can afford it but, i really
think we should all ban together and sue AOL. They
are ripping all of us off. No wonder they are such a big company.
My husband accidentally created a second account one day and I
no longer could log on so I got online and had it fixed. Well
they fixed in online so I could get signed on but, I have still
been charged every month for I don't know how long 2 charges of
23.90. If any one is interested in looking into sueing AOL with
me email me at PRCMOM@aol.com
Jodi - Modesto,CA ... 14 June 2003
-------------------------------------------------------
TOP OF List | Top
of page
I have also had a similar experience with
using AOL. On Dec. 26, 2003 I called and cancelled
my AOL subsription. The helper I talked to said ok and he cancelled
it. On March 19, 2003 AOL took 28.90 out of my checking acct.
which also made me have and insuffiencet fund of 32.00. I called
again and complained and they said I agreed to something. They
gave me the address to the billing department and I wrote them
a letter. Then on April 21, 2003 they took another 28.90 out of
my acct. and another NSF of 32.00. They are now up to owing me
121.80. If any one can help me please feel free to contact me.
Janna Evans, BaronVonCool@peoplepc.com - Birmingham,
AL ... 15 June 2003
--------------------------------------------------------
I have been
getting pop ads and i want them to stop and 1
is from friendfinder and the other is from vizit.com and i want
them to stop i didnt ask for them and i want them to stop and
if they dont i am going to sue those web sites
elizabeth hyatt ... 18 June 2003
--------------------------------------------------------
I cancled my aol account in april and they
said that i wouldnt be charged any more. I got
my bank account statement and aol charged my account 79.99 for
something i will never have aol again. I advise anyone else not
to either.
Teresa walls .. 19 June 2003
---------------------------------------------------------
I need aol to investigate fraud billing
by unknown source who claim to be aol rep. They
Send me a billing letter want me to pay $23.09 to them, the payment
that i always pay every month through americanexpress. Last time
i contact aol billing department and they found nothing wrong
with my account. But i still received a dmeand for payment from
aol address as
Gpo po box 29593 new york, ny 10087-9593, and they have my account
number as: 0823135347. Please find out what going on with this
letter ? Is it Aol or a crook? richard nhim...20 June
2003
--------------------------------------------------------
I have been trying to disconnect aol 7 for
the past two months. ihave phoned and e-mailed
twice.i was promised a free months aol but when my bill came through
i had to pay as usual.as far as i know aol8 is a free trial and
i am still paying for aol7 even though i am not using it.i hope
you can clear this up as it is the third time in three months
i will have been promised a free month for my inconvieniance.if
it is not sorted out quickly i will take my custom to a new server.
angus henderson ..22 June 2003
-------------------------------------------------------
All I want to do is change my billing method.
I was told to go online to 'chat' with an AOL rep.. So far I have
not been able to contact anyone through the countless methods
I have tried. Suggestions?
Doyle R. Harvey... 27 June 2003
-------------------------------------------------------
I have also ask them to cancel my aol and
they still billed me for it . It was suppossed
to be free for 45days I dont see how they get away with charging
for what was supposed to be free /thats false advertisement
Candace Jacques- Newalla, Oklahoma ... 27 June 2003
-------------------------------------------------------
I have attempted in vain to correct my bill.
I signed up for unlimited service - $22.95 per month but charged
with over $200 for two months. I want the $22.95 not the other.
John R. Stanton - Richmond, Va ... 28 June 2003
-------------------------------------------------------
I want to cancel my aol account with you.
I no longer want to use aol and I want you to stop debiting
my account. I have not used you for months and I don't intend
to so cancel my account immediately. Thank you.
Debra Brown - Sherman, Tx ... 29 June 2003
-------------------------------------------------------
I signed up for e-mail when I first got
my aol internet service, and they charged 28.90
to my checking account three months later, which also caused my
account to bounce costing me another 29.99. They would not credit
my account, and they were full of excuses. They had no authorization
to my account, and I was charged for a seperate internet service
rather than just an e-mail acount. Christopher G. DeVine
... Florida/Orlando .. 30 June 2003
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JULY 2003
I am still confused about being
charged at an hourly rate. I never changed my
rate program. You claim I owe over $200 for the months of May/June.
Please help me get back to the regular unlimited price rate &
give me a break.Let me know something, please. John R.
Stanton ... Richmond, Va. 1 July 2003
-------------------------------------------------------
01 May 2003 I telephoned AOL. speaking to
one of AOL's employees, I requested to discontinue my AOL service.
When deductions were STILL taken from my account, numerous
times I wrote to AOL's "contact us." I am appauled that
the sum of $28.90 is STILL being withdrawn, by AOL, from my checking
account using the Visa card number I supplied them with in October
2002. I am noticing on yesterdays bank document that on 6/10/03-
$28.90 was withdrawn...6/23/03 yet ANOTHER $28.90 withdrawn. I
was "deleted" by AOL on 30 May and have not returned
to even read the "SPAM" emails, yet I am continueously
being "milked" by AOL for their blasted $28.90 fee...$57.80
in LESS than TWO WEEKS!
The FIRST notification of cancellation attempt to AOL was the
first of May 2003. On 12 May, AOL billed me $28.90 that is when
I retreived AOL's telephone number off one of their "free
trial" discs and called one of AOL's employees, who assured
me "cancellation" would not be a "problem,"
sure NOT for AOL, for ME! Those deductions towards my account
were and are STILL being deducted. Why is AOL so "dishonest"
and "greedy" that they feel the need to continueously
"fill their pockets" with my small widows pension? PRONTO-like,I
wish a refund of $86.70 from 5/01/03 thru 6/23/03 for the AOL
services I NEVER used. Should these deductions continue I shall
be forced to turn it over to my attorney. Thanking you in advance
for whatever can be done to re-deposit what was illegally withdrawn
from my account.
Rochelle Day - Charleston, S.C. ...2 July 2003
--------------------------------------------------------
I would like to discontinue my aol
account as of today. I have tried calling several
time and have been unable to close out the account over the phone.
Will you please turn off the service. Thank you.
Timothy B Coggins - Norwell MA.. 2 July 2003
--------------------------------------------------------
To whom it may concern:
We have been an affiliate member of AOL for some years.But now
unfortunately we have decided to close our account. Our reason
is that since we been living in Europe and your company doesn't
have a local server here in Belgium. The expenses have shown too
much for us to continue with your services. Our screen name has
been pricemaxx@aol.com would you be so nice as to cancel our account
and confirm that you have done so by sending a letter of confirmation
to us. Thank you, very much. Monique Lancksweerdt - Belgium
... 5 July 2003
--------------------------------------------------------
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I have tried several times to cancel
my aol membership. Why is no response.
Thena Bamber .. 6 July 2003
--------------------------------------------------------
I signed up for broadband in june.
Your add mentioned that i would be billed after 3 months. I noticed
however, that you have billed me this month.Please credit my account.
Please send me a free copy of AOL 8. Thank you!
Daniel Netto - Sacramento, CA ... 7 July 2003
--------------------------------------------------------
Please cancel my email account as
my wife passed away in february of this year,
and although we tried to cancel, I am still being charged. please
advise. Thankyou. Michael Schaffer - woodland Hills ..
7 July 2003
--------------------------------------------------------
I have been charged aol fees on
two credit card accounts for one service. I would
some attention to this matter.
Peter Berarducci - Boardman , Ohio .. 8 July 2003
-------------------------------------------------------
I have used the AOL narrow band
service since last October, which would charge me 15 pounds a
month. They advertised like that. That’s
the reason why I chose their service. I totally believed that.
Until last April, I used their internet service quite well, but
I was astonished when I found that they charged me 123.51 pounds.
When I called AOL billing department, one of staff there said
I have changed my price plan from a flat price plan into a ‘pay
as you go’ price plan and the change affected the bill.
I couldn’t understand that, because I didn’t change
the price plan at all. We argued for a hour. He just repeated
that I changed my price plan, and I disputed it. Actually I obviously
didn’t know that they have several billing options. I just
had their advertisement in mind that ‘ you can connect internet
with just 15 pounds a month.’ We went through on the parallel
line.
Anyway he finally refused to pay my money back, and instead he
suggested that he would give me a free connection for 5 months,
which costs me just 75 pounds. I couldn’t accept that, because
it was much less than I should get refund. His point was that
I used AOL under the ‘pay as you go’ price plan before
I returned to the flat rate price plan and I should be responsible
for that. Even if I couldn’t understand that, I just accepted
that proposal due to approaching exam. I thought it would completely
erase my nightmare. That was my illusion.
I have got the credit card billing with 103 pounds again. I was
really upset with that. I complained again. The other staff explained
that the billing this month was calculated under the high rate
price again, because the date before I have called them should
be charged under the ‘pay as you go’ price plan. Obviously,
the former staff told me what he can do offer me is that the free
connection for five month due to the charge I am responsible for
after the change of the price plan. He said he would erase the
charge for me and offered me the free connection of the compensation
for the money I have already paid.
However I have got the enormous billing again. How can I do for
getting refund? I cannot erase the feeling that I have been burgled.
Byungyun Lee ... 8 July 2003
-----------------------------------------------------
I have recently written to AOL in order
to cancel my contract with them and yet on my
most recent credit card statement I have been charged for their
services which I no longer use. I deleted all of their software
from my computer over a month ago (which was no mean feat) and
have not used their service as I now have a new provider. Now
because I have deleted all of their software I cannot contact
them, can you assist ??? William Scott.... 11 July 2003
[by Email]
-----------------------------------------------------
AOL charges customers when they shouldn't
and does not cancel accounts when asked to...I
was treated very rudely by a rep (name is Brad). How can a business
be run this way and be considered trustworthy? AOL sucks.
D Schom .... 12 July 2003
----------------------------------------------------
You are unable to file a complaint about
any employee at AOL. They refuse to give anything
other than their first name. I tried to complain to a supervisor
and he said he would not tell me who he was or proived any employee
number or means of I.D. His name was John, and he said thats all
he could tell me. How do I find the name of the President of AOL
and his office address so I can send him/her a letter. Thanks
for any help you might offer. Richard M. Cahill , Boston
Mass ... 12 July 2003
----------------------------------------------------
I would like to complain about what is coming
on the AOL opening page.Welcome!
You are allowing sexual things to come on to draw the young and
probably those weak older clients. I have used AOL since getting
a computer and do not want to close our account however if these
things continue to come where anyone at anyage can click on it.
I will have to do it and know many that will do it with me...That
is not a threat. I am just sharing how we feel about it... Leota
Wemmering... 17 July 2003
---------------------------------------------------
I am writing to complain
about AOL. They took money out
of my checking account without permission. A reoresentative told
me that I was in my last month of AOL rewards until August 14,
2003. Thus fourth reward was been used up. However they billed
me and took the oney out of my checking account regardless. Now
my account is going to be short for another bill comming in on
Monday July 21, 2003. AOL supervisor supposededly J.T. 055565
thought my situation was funny. JT gave me the address to customer
complaints but made it clear that AOL would back up AOL's bad
business of stealing money out of customer's accounts! AOL has
a bad reputation with me. I will make sure everyone I know learns
of their inferior business practice. $28.00 a month billed to
a million accounts is $28 million dollars. It is a sorry wy to
steal money! Francine Robinson... 18 July 2003
---------------------------------------------------
2 MONTHS AGO I OPENED MY BANK STMT.
AND THERE WERE 2 - $400 CHS. PLUS A $28.90 CHG., WHICH
I THOUGHT I HAD BEEN PAYING 23.90/MO FOR YEARS. WELL,AP-PARENTLY
THEY CHARGE YOU $5.00 FOR ACH'ING YOUR CHECKING ACCT., WHICH I
WAS NEVER TOLD OR ASK IF IT WAS OK. BACK TO THE OTHER CHARGES;
THEN ON THE MEXT STAMT. THERE WERE A O]COUPLE OF $200. CHGS. ON
THERE. WELL, AFTER THE FIRST STMT. I CONTACTED AOL BILLING TECH
ON-LINE, AND ALL THEY DID WAS TO TRY TO CONVINCE ME THAT I HAD
CHANGED MY ACCT. TO THEIR 800 NUMBER USING A DIFFEENT ISP.SRV.
WELL, FIRST IF THEY TOOK THE TIME TO LOOK HOW I HAD LOGGED ON
FOR THE LAST FEW MOS. THEY WOULD SEE I LOG ON WITH A LOCAL AOL
NO. THEN I CALLED THE BILLING DEPT., THEY TRIED TO C0N- VINCE
ME THAT I SWITCHED TYPES OF ACCTS. THAT IS JUST PLAIN STUPID.
ANYWAY, YOU CANNOT TALK TO ANYONE IN MANAGEMENT AT AOL, JUST CANNOT
BE DONE. ALL YOU GET IS PEOPLE WORKING OUT OF THEIR HOME WITH
MANUALS TO TELL YOU THE PROTOCOL. I AM QUUITING AOL, 7 FRIENDS
HAVE ALREADY QUITE, MY FAMAILY CORP. IS CHANING, AND THE REST
OF MY FRIENDS ARE LOOKING AROUND TO SEE WHO THEY WILL CHANGE TO.
AOL MIGHT BE FRIEND USER, BUT, IT IS NOT CUSTOMER FRIENDLY. LUANN
GREGORY... 19 July 2003
---------------------------------------------------
I have been charged to my bank account,
this month, for aol, 23.90 three times in one month. I
went back and checked back several statements ans some of them
had been charged twice and some of them once and I have complained
about this before and it apparently did no good. It just keeps
happening. Why can't you just take it out around the same time
each month the way other people do? Betty Kelly ... 19
July 2003
----------------------------------------------------
Before Feb. I requested to end the online
service with America Online. Each time at the
request you are hyped up by salespersons to take a couple of free
months in order to keep with them. At my request I agreed to........but
was charged a fee later that month of over $150.00. I went ahead
and paid it anyway because I didn't want to deal with the 20 ->
30 min waiting to respond to someone else and so it wouldn't be
on my credit. When I finally decided I had enough of their service.....I
called to cancel again. I asked for my balance as well as told
the young man about cancelling the service. He said it would be
cancelled at the end of the month and he asked be about my present
service inwhich I told him it was cable/dsl. He told me about
the service aol offered and I told him I didn't want it, but I
would like to know more about it. He said he could send me info
as well as get me connected. I said I only wanted to know about
the service as it was cheaper t hen my current service. He sent
me an email but I never accepted anything. I didn't request service
but I have been charged $150.76 for a service I didn't use. I
don't believe that I should have to pay for something I didn't
use. Albert Perkins ... 19 July 2003
---------------------------------------------------
i can't change my billing iformation
i have been trying for 2 days no one at aol can help
me, it is so secure i can't get into it, they changed the quilifying
name 3 times and i still can't get in so i'm being charged an
extra $5 a month i had a full day yesterday and today talking
to tech support aqnd chat on line and on phone line they keep
passing me around i can't believe no one knows nothing. Pat
Esington ... 19 July 2003
----------------------------------------------------
i am paying for a serivice i
should be able to use 24 hours 365 days a year so fi i can not
use it uninterrucped i will demarnd a full refund as i cant use
the phone line nos as i have brordband AOL TAKE NOTE MR
Thompson ... 26 July 2003
----------------------------------------------------
I cancelled my AOL account on July 2nd by
fax at 8:03 am. They did not cancel my account
and charged me for another month on my credit card bill. when
I phoned they said you can't cancel by fax. Cheri Sentman
... 26 July 2003
----------------------------------------------------
AOL sucks. I can't even
get on line or stay on line anymore. I'm not going to play games
with them. I'm going to cancel them and my credit card. I am also
launching a complaint against Gateway for making me sign up with
them.
Al Starinskas ... 26 July 2003
----------------------------------------------------
I am not writing to complain.
I like AOL service. But at one point I needed DSL services and
AOL was not offering it. I subscribed to another server. Then
all of a sudden I started getting loads of hard pornographic spam.
My personal guess is that the quarrel between two giants is affecting
the consumer. I am canceling my aol account, but do not know where
to do so. I don't want a cat and mouse game. I just want to cancel
my account. Mr. G. G. Garcia ...
29 July 2003
----------------------------------------------------
I CANCELLED AOL
ON 6/23/03. WHY AM I STILL GETTING IT. Patrick Impreveduto
... 30 July 2003
----------------------------------------------------
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AUGUST 2003
Sir Iam so upset with the way you
people handle your costumers I have tryed every
way possible this morning to cancal a program called Wallet I
have made many many phone calls this morning and tryed to get
in touch throw keyword Wallet and for the most part this has been
impossible!! There has to be a better way to handle your costumers
I want to have some one contact me about this matter. Iam so usset
with this AOL All I want is to cancell Wallet is that so hard???
Lorna Carlson email ... 01 Aug 2003
----------------------------------------------------
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My complaint is not with billing but soon
will be. aol terminated my account as they said
I was being disruptive and and some of my post were offensive.
On several ocasions I asked for copies of some post on message
boards so that my solicitor could deal with the abuse I was receiving
aol said on the phone to me the dont keep copies. They do keep
copies. This week a host posted a very offensive and disgusting
comment related to a part of the female anatomy. the message is
still there despite me reporting it. what aol did was to stop
me reporting any violations. I attempted to report this several
times on my screen name but it kept saying it wasnt received try
again later. instead I logged on under another name and the reprt
went straigut through. Sadly aol have allowed the host offensive
post to remain. It seems that to them the disgusting comment is
ok. Aol are nothing but bullies. They bullied me on the phone
and were so rude that by the end of it all
I was on anti depressants. they know I have a 12 month contract
with them that doesnt run out until april 2004 and are using that
against me. Aol stinks, and now i only use it log on to the net
I then shrink the aol screen and use IE to surf, play games etc.
Aol have abused me made me ill and allowed 6 months of abusive
instant messages, harassing post and disgusting emails sent to
me by one screen name to continue then have the nerve to terminate
my account. the only family I see aol as being family orientated
to is the adams family. slongb1@aol.com ... 03 Aug 2003
.................................................................
I cancelled AOL in ?March 2003 payment
for April and May was not taken and I thought
things were OK as I changed server in Feb. to NTL. However, AOL
has taken payment for June and July I want this money returned
to my account and finally cancel AOL payments from my credit card
company I do not want to pay for a service I no longer use.
Elizabeth Collins ... 07 Aug 03
................................................................
I was charged 86.70, which was taken
out of my account. my normal bill is 31.18. I
was notified by aol that they couldnt take out the payment on
my savings account(which they have been doing for years) so i
changed my information to my checking, they didnt tell me that
there was going to be a charge of 55.52. I am going to discontinue
my aol. Lynn Koepke ... 08 Aug 03
.................................................................
My complaint is as follows.
I was connected AOL BROADBAND from the 25th June - 9th July 2003.
Then for some reason it was cut off. I am now have been informed
by BT the area that I live in is not set up for broadband. Yet
a friend who lives approx 50 yds from me, when I checked her phone
number it was excetable for broadband. What I would like know
are BT telling me lies, or just can't be bothered sorting out
my telephone line. The mystery is how was I connected to broadband
in the first place?
Mr Allen Tapster ... 14 Aug 03
.................................................................
My opinion is that AOL is not a customer
is priority company. I have had a bad exsperience
with AOL. Acustomer service attendent had asked me if I wanted
to order a computer that they were having a special on computers.
I had told the lady that I could not order the computer without
talking to my husband about it. The next day I went out to get
my mail and under my front patio was this huge box. When I looked
at the mailing address I noticed it said from AOL. It was the
computer that I didnot order. The employee had sent the computer
anyway. That was two months ago and I have talked to eleven different
people trying to get this matter taken care of. No one seems know
what to do but deduct $54 from my bank account for a computer
I sent back to the company the verry next day thru UPS. They tell
you they will have their trainer call you but no one ever does.
they refuse to tell me who the lady is that lied to me and sent
the computer anyway. I hope that this does not happen to anyone
else. Be careful what they tell you on the phone. Also be careful
not tobelieve what they say. Robin Ray ... 15 Aug 03
..............................................................
I have requested a refund from my account
beckyannlove@aol.com. I have repeatedly requested
that AOL terminate my account, and instead AOL gives me a couple
more months Free. I still have a free month left, and I requested
a refund of $28.90 that they charged my card. And AOL refused
to give me my money back even with a remaining free month left.
Instead they tried to give me 3 month free. I do not want their
service anymore, and they will not give me a refund. Is there
anything I can do about this? Mrs. Becky Delgado ...
15 Aug 03
..............................................................
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3 months after I canceled my AOL account,
I have discovered that they are still bill into my credit card.
I called AOL, and they told me that I have 2 different accounts,
and I had only closed one....I end of paying them for addtional
4 months bill because of the billing cycle. The representatives
are rude, and no response to my written request and complaints
about their billing and ad practice. Sean Wang ... 19
Aug 2003
..............................................................
Have been trying to get four payments of
£15.99 back from AOL.These payments were
taken from my credit card after after I had cancelled the account.Have
spoken to them on the phone and they have been assuring my for
the last 4 months that the money will be credited back onto the
card . Im still waiting and so it would appear are many others.
David Watson ... 20 Aug 2003
...............................................................
Aol some how billed three credit
cards different amounts on mine and my boyfriends..we
had to dispute with credit card companies and still recieve bills
from aol. The customer service level is pitiful. Vanessa
Bailey ... 21 Aug 2003
...............................................................
Today, I attempted to install AOL Broadband
. Myfirst results werenot to gain anythingin the
area of knowledge by inserting the Broadband Installation CD-ROM
into my computers CD ROM Drive and to follow the on screen guide
for step by step instructions. The first instruction informed
me that mycomputer does not have enough spaceto use AOL forBroadband.
Why wasI not told this prior to ordering this? Who do I return
the DSLStartup kit to andhow do I arrange to completely cancel
any association withAOL and its systems.I would try to talk to
someone on the phone to sound mydis-satifactions,however, AOL
doesn'tappear to have anyone answeringphones. Please advise.
Robert J. Kirk ... 22 Aug 2003
..............................................................
I have great difficulty in contacting anyone
at aol. On Aug 2nd I talked to an aol agent and
told them that I wanted to cancel my aol account and to date have
not heard from them.The agent that I spoke to was enerst.
Ken DeLozier ... 22 Aug 2003
..............................................................
i have talk to several people about cancel
my aol can't get a straight answer from anyone
if a will be billed again or not.
the last one told me to call 48hrs. to see if it had been cancel,
he did not know if i would be cancel or not.
roger d. boling ... 28 Aug 2003
..............................................................
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