Dear Sir,

Many apologies for the problems you have encountered we treat all our customers equally and all are valued, I have looked into the problem for you and I can assure that Craig is telling the truth and the goods have not been received back here, we are not trying to use this as an excuse as to not replace such a low cost item for you. This is why there has been no action taken as our returns department need to receive the goods in to be able to replace them and return them to you. Now we are aware the goods have gone missing in transit we can take some action. A small percentage of items do go missing with all forms of mail transport including the Post Office and Couriers alike.
We test products that we manufacture here, but unfortunately boxed or prepacked products i.e. blank disks, monitors, graphics, printers, scanners etc cannot be opened and tested prior to dispatch. We sell a large volume of these disks and we have not had a batch problem with them.
I have arranged for replacement disks to be sent to you today and they should be with you Monday or Tuesday of next week at the latest and I hope this resolves the problem for you.

Regards

Neil Ward Watford Electronics - Technical Support Manager

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