22 May 2003
Dear Miss Moorman

Thank you for your email.

I hope to be able to offer you assistance in resolving your enquiry.

In order for me to assist you, I ask that you contact me by email with
further information, please provide me with the client reference number that
is on the yellow postcard you received from Oxford Servicing, as we are
unable to trace your details on our system with the information provided.
I look forward to receiving this information with your original enquiry to
ensure a quick conclusion to this matter.
Yours sincerely

Hilary Smith
Customer Care Department