11 Oct 2002
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Dear Sirs,

I have attached an email sent from myself to Mr Kelly on Friday of last week explaining the situation and resolving the situation for him. The delay in replacing the goods were caused by the goods going missing in transit.

It appears there has been some confusion by the message received from the website "All invoiced quantities for item 10214016 have been returned" This is a statement from Mr Kelly's account that only he can log into and it means all the goods under that item code from his account have had a return number raised, this is set up like this to prevent multiple returns being raised via our website against one item.

There has not been a batch problem with these disks, as with all products there is a percentage of faulty items and I believe Mr Kelly has been unlucky in this circumstance and received some faulty ones and as I`m sure you can appreciate we are unable to test boxed or sealed product we dispatch to our customers.

Regards

Neil Ward

Watford Electronics - Technical Support Manager