10 April 2003
I was most concerned to read of your experience
with our Carlisle Store.
Please accept my apologies for this matter and my assurances that this
does not reflect our usual high level of service we aim to offer all
This matter will be investigated internally, to ensure incidents
such as this
do not occur again in the future.
If you wish to claim for any out of pocket expenses we would
need you to
send us substantiation for this, which we will consider as soon as we
Please accept my apologies for any distress or inconvenience
this matter may have caused.
Dixons Stores Group.