12 August 2002
Thank you for your e-mail.

So that we may assist you further please could you supply the following
information at you earliest convenience.

Your name and address at the time of purchase

The branch name and number -- if an airport store you must include the correct
terminal number. (the branch number is at the top of your receipt)

Purchase date within 1 month

Make and model of purchase

Product number (if known)

Receipt number

Once in receipt of this we will do our utmost to assist.

Kindest Regards

Customer Services
Dixons Stores Group