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18 September 2002
------------ Index take any customer complaint very seriously, and in this instance I am liaising with my contacts in Index head office in Liverpool in order that we can get in touch directly with the member of staff who dealt with Mr Shooshtarian in-store, to enable us to build a full picture of what has occurred. As soon as I have some more information on this I will get in touch with you once more. Should you have any queries in the meantime please don't hesitate
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