23 May 2003:
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Email from IKEA UK PR Manager:

I have been notified by our customer services manager that your company has contacted a number of our stores with regard to IKEA customer complaints.

All staff have been asked not to contact you direct but to use the IKEA standard procedure for customer complaints. Any complaints
that we are made aware of will be dealt with internally.

If you would like to discuss this matter further, please call me
on 0208 xxx xxxx.

Regards
Yvonne Booth
IKEA UK PR Manager.