Dear Miss Hammid,

Following your correspondence with the consumer website clik2complaints,
I have been asked to respond to your concerns.

I was sorry to note
the problems experienced with
your Nokia mobile phone, I
have contacted
the service centre responsible for the assessment and repair of your handset.

Our repair centre
informed me that your handset was received on the 16th April 2003 and that following the
replacement of the units Power Amp, it was returned to our Brent Cross store on
the 23rd April 2003,
for your collection.

We aim to minimise inconvenience to our customers by offering a loan phone
throughout the repair
procedure, which are subject to availability. I understand you received the
benefit of a loan phone
during the repair.

We trust that you are now in receipt of a fully functional handset, which meets
with your satisfaction.

May I thank you for bringing this matter to our attention and offer our sincere
apologies that you needed our service so soon.

Should you experience a future problem with any product
bought from our stores,
please do not
hesitate to contact
our Customer
Services department.

Yours sincerely

Karl Bania
Customer Services
Dixons Stores Group.