08 May 2003
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We are sorry to hear the problems that Mr & Mrs Bargery have encountered
whilst purchasing a new sofa and sideboard from BoConcept. This is not the
level of service that we expect our customers to receive.

You may be unaware that the majority of our furniture is sourced in Denmark
and that we do not hold stock in the UK. The sofa that was ordered is a
modular sofa and is manufactured to the customers' specifications.
Therefore unfortunately when problems like that expressed by Mr & Mrs
Bargery happen, it does take some time to rectify the situation.

Mr & Mrs Bargery have been sent a cheque for £220 for the inconvenience
caused to them. BoConcept also arranged for the original sofa to be
delivered once more so that Mr & Mrs Bargery have a sofa to use whilst a
complete new sofa is manufactured in Denmark.

The new sofa will leave Denmark on the 16th May 2003 and will be delivered
as a priority to Mr & Mrs Bargery.

BoConcept thank you for your comments.

Kind regards

Russell Morris
Customer Service Manager
BoConcept UK