6 Nov 01

Dear Sir

Thank you for your recent e-mail
regarding
Mr Watling

Following receipt
of this I have spoken to the Management Team at the
Reading store and
have been assured
this matter has been resolved with the
customer. I
believe a cooker package is to be delivered on the morning of
Saturday 10th November 2001

If you require any further assistance whatsoever, please
do not hesitate to
e-mail us at webteam
@comet.co.uk or call us on 0845 600 7002.

Regards,

E-mail Response
Team
Comet

26 October 01
Thank you for your e-mail.

I am sorry to read of the problem you have experienced following your
purchase of a cooker package and would offer my apologies for any
inconvenience you have been caused.

I have spoken to the Management Team at the Reading store who have assured
me the oven and hob are available but the hood is still out of stock. They
are investigating into this and will contact you this afternoon to discuss
this further with you.

Again, please accept my apologies for any inconvenience you have been
caused.