Dear Mr Baxter Thank you for your recent e-mail. I was sorry to read of your disappointment and on behalf of Comet apologise for any inconvenience that you may have been caused. Your custom is valued and I regret the circumstances that have prompted your e-mail. Having contacted our Leeds Service Centre, I have been informed that your unit was actually booked in with them on the 20th July but unfortunately due to an excessive workload it was not inspected until the 11th August. I appreciate that the delay which you encountered was frustrating for you and I apologise most sincerely for any inconvenience which you have been caused. Although I realise it is of little or no consolation, complaints of this nature are very rare. Our Service Centres always endeavour to complete repairs as quickly as possible but inevitably, delays are sometimes encountered. We do however have a dedicated team in place to ensure that complaints of this nature are kept to the lowest possible level. Please again accept my apologies and I hope that your unfortunate encounter will not deter you from shopping with Comet in the future. Yours sincerely On Behalf of Comet Group Plc