1 April 2003
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I was sorry to note the problems you have had whilst shopping on our
Website. Please accept my apologies for any inconvenience you may have
been caused and I assure you that the points you mentioned are being
taken seriously.

Your experience was not that you could expect when you shop on our
Website. As Comet constantly reviews all aspects of its operation, it
is very important to receive customer feedback such as yours. We are
always trying to improve our Internet Shopping and I have therefore
forwarded your comments to senior management so they can identify and
implement measures to ensure good customer service and practices are
met.

It is only when our customer advise us of their experience and let their
views be known are we able to identify areas in need of improvement and
I do thank you for taking the time to let us know.
I can confirm your refund was processed on 26/3/03 and should be back in
your account.

We have received a letter to The Director here at Head Office and you will
receive a reply shortly.

Again, please accept my apologies for any inconvenience you have been
caused and if you require any further assistance in the future, please
feel free to email webteam@
comet.co.uk or call us on 0845 600 7002.

Regards
Liz
Customer Services
Comet