1 April 2003
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Dear Mrs Lovatt Thank you for your
e-mail

I have read your further comments and reviewed the matter. However, I
regret that I am unable to help you any further in this matter and I can
only refer you to previous communications

I realise this is not the
answer you wanted and I can only apologise if you are unhappy with this
decision.

Again, I apologise and although I have been unable to assist you in the
manner you require, I do hope I can be of service to you in the future.

Regards
Customer Services
Comet