18 JULY 01

Thank you for your further e-mails.

I would advise you we have been in contact on several occasions with Mr
Wingrove direct and have advised that this machine has been written off by
the Insurance Company and a letter is being sent to him by them.

I do offer my apologies to you and the Mr & Mrs Wingrove for any
inconvenience that may have been caused. If you require any further
assistance please do not hesitate to contact us.
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17 JULY 01
Thank you for your e-mail.

I regret to advise you we cannot access details of the complaint for
security reasons access is denied to these sites. I have noted you state
you have also sent this by post. If you wish to send this is it's text form
to this e-mail site we will gladly look into it for you. Alternatively, I
am sure you will receive a response to you letter in due course.

Please accept my apologies for any inconvenience you and Mr and Mrs
Wingrove have been caused.