I would like to point out that a letter was sent to Mr. Morton
on the 8th October regarding his complaint. In this letter I explained
that the room confirmed was a small double room.
Like all hotels we have varying room sizes etc. This is reflected in
the price of the room. Our website shows a price range of £120-£195
for doubles. Mr. Morton accepted our offer for a small double room at
We provided what we had confirmed. As for the comments about water,
no other guest has complained from that room and we found no problem
at all. I would like to express my concern at your ambush style website
where you see fit to publish something before you have heard the full
I also notice that on the paperwork that was eventually sent that you
do not include any phone contact details.
In fact all you have is a post office box. Why are you trying to hide?
The matter with Mr. Morton and the Claverley Hotel has been resolved
and a little bit of effort on your behalf to obtain both sides of the
story would have been appreciated.
Manager, Claverley Hotel