16 March 2003
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I would like
to put this matter to rest once and for all.

Mrs Carter brought back so
called 'faulty goods' to our shop on the 26th June 2002 demanding a refund.
As our company had members of staff otherwise engaged we were unable to test
the goods immediately.

We told Mrs Carter the goods would be tested ASAP
(probably the next day when members of staff were back), and offered her a
credit note for the interim period.

If the goods were found to be faulty we
would have given her a full refund as soon as that had been ascertained.

Mrs
Carter made us aware of the fact that she had animals in the back of the car
and we offered to take water out to them for her. She refused.

When we
tested the goods we found both items to be working perfectly. Yes perfectly.

We contacted the CAB at the time and found that we were completely within
our rights with the action we took.

We are a fair and reasonable company and
have taken significant offence to the slanderous comments made by Mrs Carter
on this website.

The goods are still available for Mrs Carter to reclaim or
a credit note to the value can still be used.

We provide mail order so the
fact that she is in Yorkshire makes little difference.

Russell Warren
Manager