Reply from Sue White of B&Q on 27 September 2001

With regard to the above complaint.

We have responded to customer direct on the issues raised and we do not
recognise yourselves as an avenue to receive complaints .
see Editor's Note for comment
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Copy of reply to Mr Reid's & Ms Dixon's letter from The Kingfisher Group who own B&Q.
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20th September 2001

Dear Miss Dickens & Mr Reid

Thank you for your letter of 13 September to Sir John Banhan, Non- Executive Chairman of Kingfisher, regarding your dissatisfaction with B&Q.

All complaints are taken seriously and I have, thereford, asked Ms Suzanne Murray, Customer Service Manager at B&Q, to investigate the matter fully. I am sure Ms Murray will be in touch with you shortly.

Thank you for bringing this matter to our attention.

Your sincerely,

Geoffrey Mulcahy
Group Chief Executive