23 Nov 2001

Thank you for your email regarding Ms Kim Holt.
I am sorry to hear of the problems Ms Holt and her partner have
experienced.

I have forwarded your email to the Customer Relations team in Stockport, who
deal with complaints regarding central heating installations. They will be
in touch with Ms Holt again shortly. Their telephone number, should you
need it, is 0845 6000 352.

Regards

Customer Relations