5 September 2002
Dear Anne,Thank you for your
enquiry regarding your gas account.
I apologise for the service that you have received. British
Gas always aims
to provide a high quality service and
I am sorry that it hasn't happened on
I apologise that
received a bill
and threatening letters for a
period before you entered the property. To enable me to resolve
and for all, I would be grateful if you could confirm the following
The date when you took up residency at the property.
Is the property rented or
The name and current address of the previous occupier.
If the property is rented, please forward a copy of your tenancy agreement.
If you would like to discuss this matter further, please do
not hesitate to
call us on
0845 600 5001 or email house@
house.co.uk. Our opening hours are
7am - 11pm Monday to Thursday, 7am - 7pm Friday and Saturday and 9am
Once again, please accept my
apologies for any inconvenience this may have
Thank you for contacting house.co.uk, the online home of British
Kind regards, J H