5 September 2002

Dear Anne,Thank you for your
enquiry regarding your gas account.

I apologise for the service that you have received. British Gas always aims
to provide a high quality service and
I am sorry that it hasn't happened on
this occasion.

I apologise that
you have
received a bill
and threatening letters for a
period before you entered the property. To enable me to resolve
this once
and for all, I would be grateful if you could confirm the following

The date when you took up residency at the property.
Is the property rented or
privately owned.
The name and current address of the previous occupier.
If the property is rented, please forward a copy of your tenancy agreement.

If you would like to discuss this matter further, please do not hesitate to
call us on
0845 600 5001 or email house@
house.co.uk. Our opening hours are
7am - 11pm Monday to Thursday, 7am - 7pm Friday and Saturday and 9am - 11pm
on Sunday.

Once again, please accept my
apologies for any inconvenience this may have

Thank you for contacting house.co.uk, the online home of British Gas.

Kind regards, J H