I changed over to staywarm ,for gas and electricity on the 19th and 20th December, I have also paid my last bill to both. I also rang your Warrington office but still no payment card. Please advise. Mrs Ann Moran....29 January 2003

TXU Response:

Dear Mrs Moran,

Thank you for your email.

I have ordered a payment card for you today in the hope that it will be sent out. When you receive the card it will only show the gas payment percentage but you can use the card to pay the full amount.

The reason why the card will only show the gas payment is that the electricity account has not transferred to the billing system and I have taken steps to have this rectified. Once completed then a dual fuel payment card for the full amount will be sent to you.

In the meantime may I suggest that you keep the payments to one side so that you can make them up when you receive the payment card.

Please accept my apologies for the inconvenience and anxiety this matter has caused.

Regards,

Carol Wetherell
StayWarm Service Excellence Team

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